4988 results found
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make contact billable (e.g. make contact a tickable customer)
Allow Contact to be Billable as well as Customers.
We have a lot of home users and I'd like to be able to bill them without setting up a customer for each.
I'd like to have a container for cash/adhoc customers (using unassigned currently)
And just have a tick box to mark that contact as billable like a customer would be.2 votes -
Automate Device Relations based on IPv4
I have various users (Contacts) that travel between sites (Customers). Can I automatically update Device Relations to different sites (Customers) based on which Device a Contact is logged into?
2 votes -
Block Hour contract ends when there are no more hours
Block Hour Contract ends when there are no more hours
7 votes -
Patch management filter profile by device type
It would be really important to be able to filter devices by device type (eg. Servers, Workstations) when applying a Patch management profile. Now it simply impossible to create a profile that automatically(!) applies to different device types.
Discussion on Reddit: https://www.reddit.com/r/atera/comments/tz4cih/it_automation_by_device_type/
"IT automation by device typeWhen applying automation profiles, there seems to be 3 selection options: Companies, individual agents, and folders.
The problem with adding a company is that it will apply the same profile to PCs and servers.
The problem with individual agents is that it is cumbersome and error prone when adding multiple agents.
The problem…
2 votes -
Editable resolved date
We need to be able to set a custom resolved date. In the event that you fall behind on ticket notes and attempt to put a ticket in the following month example say you do the ticket on the 28th and put the ticket information in on the 3rd of the next month your Report for block contract hours will be wrong every time. I found a ticket I thought I had put in and had to go back and do it later. It turns out the report looks at the date resolved for time calculation however I need the…
3 votes -
add links to navigation on left had side, eg direct link to MS Office 365 Partner portal
add Custom or personal inks to navigation on left hand side, eg direct link to MS Office 365 Partner portal or other management portals
23 votes -
i would like to add a system deploy or install date
I would like have a field in the agent windows that allows to put in a system deploy and warranty expiration date ( Age of the system). This would be a tremendous help for replacing systems in the field .
9 votes -
Color Blind Friendly Colors for Metrics Chart
Color blind frendly colors for Metrics chart when viewing a device. Have a hard time telling the difference between the Memory and CPU lines.
4 votes -
Customize scheduled reports
Cannot customize reports when sending them on a schedule.
e.g. customer periodic: we do not use backup function so we do not want it on the report the customer gets
6 votes -
Edit Relations by (part of) device name
The possibility to automatically move agents from unassigned to a specified folder by part of the device name should be added.
For example:
If agent name contains "PC" move automatically to folder "Computers"
If agent name contains "Server" move autmoatically to folder "Servers"This would take a lot of hassle out of getting agents in the right place just so they can get the right automation profiles.
1 vote -
Support Automation Profile on Unassigned
Would be convenient if we could assign automation profiles on the Unassigned folder for customers. It's just not doable to move every single new agent from Unassigned to a different folder just so you can differentiate between servers and PC's/laptops.
2 votes -
Generate reports to SharePoint
Have reports that you can schedule that will then integrate with Cloud Platforms such as SharePoint and have it uploaded to a specific library
1 vote -
technician tasks
it would be great if i could create a ticket/task to a technician without customer contact dependencies
for example if an alert informing a server not connected for 2-3 days . i want to be able to create a ticket to a technician with no customer contact manually or automatically6 votes -
Separate permissions for creating New Clients
A separate permission that we can turn on/off to allow members of a Role to create new clients. I am not comfortable with the idea of allowing all of our technicians Full Admin Access just to have the ability to create a new client/customer.
10 votes -
once you enter creds for a customer, have an option to apply those creds to all devices being used for a network discovery
once you enter creds for a customer, have an option to apply those creds to all devices being used for a network discovery. right now we have to enter the username and password for each (ex: domain controller) that the customer has in order to start the network discovery for each.
5 votes -
Centralised User Directory for Technicians:
Centralised User Directory for Technicians: I onboard and offboard talent, I am having to go to the Atera site to manage technicians instead of going to a centralized user directory where I can deprecate users.
3 votes -
Device Update with unique ID
Hello, could we imagine an update of the device part by unique id ? (example : mac address? If the mac address is already present, the agent retrieves the information from the previous device. This would allow it to preserve the history, limit the number of duplicates following a relocation or a name change. Thank you. (The removal function of agents not connected since X is difficult to use in my case, we have portable workstations that can stay outside for several months without returning to the office, I do not want to lose control of these workstations). Cordially
2 votes -
Report Dashboard for clients
Report Dashboard for clients: we can't present our activity well to our clients. We need a client Dashboard, that they can check out at any time. All other RMMS do that. Access for them to check out the dashboard.
3 votes -
Customize Dashboard and Reports
Customize Dashboard and Reports
50 votesHello,
I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.
We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers. Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.
Stay tuned for our Product Release notifications
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Time Period Delay for Disk Alerts
- Threshold alerts for Disk - All the other alerts have "time period" for delay but for Disk there isn't. Important to have for example delay of 10 mins or else we have to remove it by hand and it takes a lot of time.
4 votes
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