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5058 results found

  1. Id like to be able to install software on the Microsoft Store. Specifically, I need HEIF Image Extensions to be able to push to all users. But Being able to include anything from the MS store would be amazing.

    1 vote

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  2. I have a client that is a CPA (example). He often refers clients to me but he also needs access to a computer to do payroll or other bookkeeping tasks. I need to give him and/or his accountants access to computers (as well as getting access to their own office computers).

    There needs to be a way for CLIENT A (and his employees) to have access to computer(s) for CLIENT B and/or CLIENT C.

    5 votes

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  3. It would be nice if we can edit/add extra software in the Chocolatery database.

    5 votes

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  4. The landing page after signing in recently changed from Dashboard to Devices. This should instead be a user preference with a default of Dashboard. This would allow users the flexibility to configure the dashboard and/or to set a landing page best suited to their role, a feature fairly common in complex UIs.

    4 votes

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  5. I would like to ask if it would be possible to get a view where ALL opened and re-opened tickets is included. This will give us a better ”real” view of the ticket activity (open/reopen(close) on a daily basis (since we often work with reopening tickets)

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  6. There were a few other ideas similar to this, but none matched what I was thinking. I would like the have incoming email rules for emails. WE can create rules based on Sender Email, Subject, and Body. i.e. I get emails from various backups solutions. I would love to be able to say "Subject Like '%success%' then...

    1 vote

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  7. ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER. RIGHT NOW WE NEED TO ASSIGN THEM 1 BY 1 AND APPLY.

    6 votes

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  8. I am tracking the number of active users in my company. This allows me to see the health of each client and if I need to add additional resources to a client for support and buy-in of my market offerings.

    In short the more active users/endpoints the healthier my business is.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Action ticket: Log tickets as an action ticket in the ticketing system. Similar to change and risk. You would log in.

    1 vote

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  10. Risk Management: Risk ticket associated with what they identified. Client accepts the risk and then they are not liable.

    1 vote

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  11. Auditor: when I export it to excel, the name is called auditor #5. I want customer name to be shown on the name of the excel. Lot of information on the report itself that I don’t need and need to remove before I send to the client

    3 votes

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  12. Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.

    7 votes

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  13. I Think it would be very useful to have a forum for Atera MSP's to be able to interact with Atera specialists and with each other about issues and best practices when using Atera. This could be a place to exchange ideas about scripts, thresholding and more.

    1 vote

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  14. Have the customers with less info on the agent side, instead of showing the phone and all the rest of the columns or make it so that we can customize it. Another thing that would be nice specially when working at night, to have the dark theme capable

    5 votes

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  15. Instead of only showing created 9 weeks ago. Can we add in the exact date it was created?

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. Display the Disk Active Time as a Percentage under the Metrics panel for Agents. This will help us evaluate if the users are experiencing lag time due to system limitations or stuck processes.

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. For now, the option "sending a mail to newly added contact" doesn't work with contacts added with a CSV import, which is a big issue if you want to send their IDs to those contacts when their accounts are created.

    5 votes

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    1 comment  ·  Customers  ·  Admin →
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  18. please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by

    1) marking the whole div/row as "red" when it's critical/high
    2) having the priority values displayed with coloured bubles - similarly to status have it

    suggested colour schema: (low) Blue > Green > Yellow > Red (critical)

    note: I know there is a filter for that, but that's an additional step which can be easily eliminated

    thank you

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by

    1) marking the whole div/row as "red" when it's critical/high
    2) having the priority values displayed with coloured bubles - similarly to status have it

    you can use this schema for colour selection or any other thats suitable

    https://cdn.sketchbubble.com/pub/media/catalog/product/cache/1/image/720x540/c96a280f94e22e3ee3823dd0a1a87606/p/r/priority-matrix-mc-slide7.png

    note: I know there is a filter for that, but that's an additional step which can be easily eliminated

    thank you

    14 votes

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    2 comments  ·  Tickets  ·  Admin →
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  20. I think it would be a good idea to be able to hide these tabs for certain roles
    EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
    Our L1 techs should also not be able to see those tabs since we do not use them

    12 votes

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