5058 results found
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HEIF Image Extensions from Microsoft Store
Id like to be able to install software on the Microsoft Store. Specifically, I need HEIF Image Extensions to be able to push to all users. But Being able to include anything from the MS store would be amazing.
1 vote -
Work from Home : When your customers are also customers of your customers
I have a client that is a CPA (example). He often refers clients to me but he also needs access to a computer to do payroll or other bookkeeping tasks. I need to give him and/or his accountants access to computers (as well as getting access to their own office computers).
There needs to be a way for CLIENT A (and his employees) to have access to computer(s) for CLIENT B and/or CLIENT C.
5 votes -
Edit/Customize Chocolatery database software
It would be nice if we can edit/add extra software in the Chocolatery database.
5 votes -
User preference for landing page
The landing page after signing in recently changed from Dashboard to Devices. This should instead be a user preference with a default of Dashboard. This would allow users the flexibility to configure the dashboard and/or to set a landing page best suited to their role, a feature fairly common in complex UIs.
4 votes -
better ticket overview on dashboard
I would like to ask if it would be possible to get a view where ALL opened and re-opened tickets is included. This will give us a better ”real” view of the ticket activity (open/reopen(close) on a daily basis (since we often work with reopening tickets)
2 votes -
Email parsing
There were a few other ideas similar to this, but none matched what I was thinking. I would like the have incoming email rules for emails. WE can create rules based on Sender Email, Subject, and Body. i.e. I get emails from various backups solutions. I would love to be able to say "Subject Like '%success%' then...
1 vote -
ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER
ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER. RIGHT NOW WE NEED TO ASSIGN THEM 1 BY 1 AND APPLY.
6 votes -
Create a custom report to track users/endpoints
I am tracking the number of active users in my company. This allows me to see the health of each client and if I need to add additional resources to a client for support and buy-in of my market offerings.
In short the more active users/endpoints the healthier my business is.
2 votes -
Action Ticket
Action ticket: Log tickets as an action ticket in the ticketing system. Similar to change and risk. You would log in.
1 vote -
Risk Management
Risk Management: Risk ticket associated with what they identified. Client accepts the risk and then they are not liable.
1 vote -
Auditor Report With name of clients + less data
Auditor: when I export it to excel, the name is called auditor #5. I want customer name to be shown on the name of the excel. Lot of information on the report itself that I don’t need and need to remove before I send to the client
3 votes -
Assignee / Technician History as Internal Notes
Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.
7 votes -
forum
I Think it would be very useful to have a forum for Atera MSP's to be able to interact with Atera specialists and with each other about issues and best practices when using Atera. This could be a place to exchange ideas about scripts, thresholding and more.
1 vote -
Agent GUI
Have the customers with less info on the agent side, instead of showing the phone and all the rest of the columns or make it so that we can customize it. Another thing that would be nice specially when working at night, to have the dark theme capable
5 votes -
Search tickets by date.
Instead of only showing created 9 weeks ago. Can we add in the exact date it was created?
2 votes -
Disk Active Time Metric
Display the Disk Active Time as a Percentage under the Metrics panel for Agents. This will help us evaluate if the users are experiencing lag time due to system limitations or stuck processes.
8 votes -
Send a mail to newly added contact working with CSV import
For now, the option "sending a mail to newly added contact" doesn't work with contacts added with a CSV import, which is a big issue if you want to send their IDs to those contacts when their accounts are created.
5 votes -
colour tickets priority
please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by
1) marking the whole div/row as "red" when it's critical/high
2) having the priority values displayed with coloured bubles - similarly to status have itsuggested colour schema: (low) Blue > Green > Yellow > Red (critical)
note: I know there is a filter for that, but that's an additional step which can be easily eliminated
thank you
7 votes -
colour ticket priority
please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by
1) marking the whole div/row as "red" when it's critical/high
2) having the priority values displayed with coloured bubles - similarly to status have ityou can use this schema for colour selection or any other thats suitable
note: I know there is a filter for that, but that's an additional step which can be easily eliminated
thank you
14 votes -
Be able to hide tabs (Work from home, Network Discovery, Get rewards)
I think it would be a good idea to be able to hide these tabs for certain roles
EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
Our L1 techs should also not be able to see those tabs since we do not use them12 votes
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