5083 results found
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Report to display all ticket information for a customer with no billing to send direct to customer
A report to display the below for a customer
1. How many tickets that was opened during a period
2. Type of ticket that was opened for example incident, request or change etc
3. Type of ticked example email or phone
4. Product example backup, security, the ones you create under Product Family
5. Not have any billing info as this report will get sent to customer.3 votes -
For Tickets, put another ADD button near the top
After entering the ticket title I'm having to scroll down the screen to click ADD. There would be a slight improvement in performance to put another ADD button near the top of the page.
1 vote -
Customized dashboard by tech
He wants to be able to customize the view of the dashboard per technician. This is a minor request but would be a great help. Meaning, each technician would see the dashboard that is relevant to them.
2 votes -
snmp
SNMP monitoring,
We monitor all DiskUsage / Memory, CPU, Network bandwidth Usage type OIDs on servers / switches / routor or any other SNMP device.
It would be very relevant to allow the activation or not of a historical graph of each supervised OID in order to be able to do troubleshooting or proactive supervision
Current SNMP monitoring is so incomplete without this essential functionality !!! We would like have some graph same as prtg/nagios/NMP/graphana/ or other
67 votes -
send alerts to customer
The ability to send alerts to the customer So they are kept in the loop aswell.
1 vote -
Add Outlook Add in for users to submit and track tickets
Add Outlook Add in to enable users to submit and track tickets.
1 vote -
alert ticket
Create ticket automation based on specific Threshold Items. Example: I want a ticket automatically generated when a disk usage threshold is met and assigned to a specific technician who oversees upselling. I do not want ALL warning or critical alerts to generate a ticket.
6 votes -
Add a feature that provides the same control as the Windows Update for Business 'Select the target feature update version' GPO option
Windows Update for Business 'Select the target feature update version' GPO option provides simple control of feature updates, will keep all systems at that feature update level so don't end up with a mixed environment.
It is also a way to stop Windows 11 from being proffererd to users, if it is set to a Windows 10 feature update version.1 vote -
HTTP Device Automation
Currently it is not possible to add an automation to HTTP devices.
So what will happen if a HTTP device fails? You will get a notification/ticket. Thats it.Would be nice if you could start an automation on one of the installed Agents up on failure of a HTTP device. For example restarting the HTTP service.
4 votes -
Improvements for service manager
When refreshing the services list, your search query gets lost and you have to retype the search everytime. Would be better to remember the search after refresh.
Startup type is not visible. This is a very important information. Is the service disabled? Or set to manual or automatic startup type?
3 votes -
axcient
Since Axcient is now supported by Atera, is there an idea in place to start allowing integrations with pre-existing Axcient accounts, instead of having to create a new account?
2 votes -
Show customer address on tickets and make them printable
I do quite a lot of onsite visits as well as being an MSP. For me, having the customer address on the ticket and having the ability to print a ticket is invaluable.
2 votes -
installed name change
i would like to change atera agent installed program file name instead of AteraAgent i want change SharafdgAgent and publisher name SharafDG like this
2 votes -
keyboard shortcut
CTRL+ENTER to send response on the ticket
+ other keyboard shortcuts to navigate faster within the system3 votes -
Script to change domain admin password
Ability or script to change and domain admin password or add a domain admin user / password.
4 votes -
set event monitor alert type status in Atera different than event viewer status
Currently if we want to add an alert ID to a threshold, the type (information, critical, etc) much match what is in the Event Viewer. We need to be able to set it differently for our Atera alerts.
For example, for detecting potential ransomware, we want to monitor a scheduled task creation, Event ID 4698 and 4700. In the Event Viewer that's an information alert. We would like to be able for that to show up as a critical alert in Atera to get our attention so it's not lost.
Currently the alert level we set in the threshold must…
1 vote -
Offline device list under Customer
Offline device list under Customer > Devices. like "4/5 devices are online" so we don't need to go through the list.
3 votes -
Billing in GBP currency rather than USD
I would like Atera billing to be charged in pounds rather than dollars. I get charged a fee from the bank every month which adds up to a fair amount over a year period.
2 votes -
Have a Silent Ticket as a Default
Silent ticket: have that option as a default already, with the option to un-tick it to be able to send an email to the client.
1 vote -
Script feedback when running a cleanup automation
I would like to request that the script location be changed from WINDOWS/TEMP to possibly the Atera folder, or some other location. This way when we run a cleanup automation that includes the WINDOWS/TEMP folder in the script, the file does not get deleted during the process, giving a -1 error on the automation report as failed. The script is being deleted during the process causing this issue. Script is placed in the WINDOWS/TEMP folder right before the automation runs.
1 vote
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