4988 results found
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Ticket "close" in customer portal
Ticket Closed
Se cambiamo lo stato di un ticket in "Closed" il cliente nel "customer portal" non lo vede più. E' possibile lasciare uno storico di tutti i ticket aperti dal cliente nel suo
"Customer Portal"? In modo tale che il cliente può consultare tutti i ticket chiusi nel corso del tempoGrazie
Mast Technology1 vote -
Default Number of tickets displayed
It would be nice if we could change the default number of tickets displayed from 20.
I'm currently overseeing all tickets for my organisation and having to scroll, then wait for the next 20 tickets to load is painfully slow.5 votes -
process user logged
Allow for process monitoring only when a user is logged in.
Monitoring for a process like onedrive.exe will always fail if no user is logged on and then generate an unnecessary error alert.
2 votes -
Missing IP and Hostname fields in the genericdevice API call
When calling [get /api/v3/devices/genericdevices] the fields IP and HOSTNAME are not included. The information is also not included when calling [get /api/v3/devices/genericdevice/{deviceId}].
When we want to retrieve al list of genericdevice (the most commonly used method for monitoring devices), one of the most important information is the IP address.
Can you please fix this?
Thank you!
3 votes -
Alerts opening tickets
If a Critical ticket is opened , that's good thats what we want but if it then auto-heals itself, it should update and close the ticket and not open itself again later on.
We were advise on the alerts, within admin console, you can tick for auto ticket creation, whenever we do that we get bombarded with alerts, it doesn't self heal. and then it gets another tickets. it causes absolute hell when we turn it on. Keeps creating brand new tickets, it doesn't update the original one.
Even if we say it in the 15 interval, problem is if…
3 votes -
Reboot after patch install
Similar to other reboot requests, I would like to reboot at a given time only after a patch install. For instance, a workstation would reboot at 3:00 am only after a patch requiring a reboot was installed. Kaseya has this feature and it’s something really miss.
14 votes -
report
zoom into the ticket detail from the report
3 votes -
Schedule wakeup
It would be great if you could define in the settings when the device should start on weekdays, then you could make the updates at this time, for example, and you could turn on the devices controlled for the customer schedule, which would help many customers.
5 votes -
Combine and send reports automation
I would love to be able to have reports automatically combined into one and scheduled to send to the customer on a monthly basis. Right now we have to either have the reports sent to a tech and manually combine them and then send. Previously we were able to do this until migrating over to Atera. Love Atera, just would like to get that feature back.
2 votes -
Ajouter l'enquête de satisfaction à l'envoi de l'email informant que le ticket a été clôturé
Pouvoir intégrer l'enquête de satisfaction à l'email informant que le ticket a été clôturé et non dans un email séparé.
1 vote -
to do
It would be great to have a "To Do" or list of actions to complete before a ticket is marked as "Resolved" or "Closed". This is specially good for those "planned tickets" which we must resolve from time to time and we need to complete certain tasks, like "Backup VMs, Patch all Servers, Audit Security Alerts". The To Do list should be part of the ticket and the ticket should not be able to be marked as completed or resolved until all the tasks are resolved.
8 votes -
meraki
Meraki Dashboard/Device-Stats integration would be great
12 votes -
Pause SNMP alerts
Currently, we can only pause the alerts of the monitoring agent which will pause the SNMP device alerts as well. So, add pausing of alerts of SNMP devices
Some use-cases: device is in reboot-loop or device is in maintenance
22 votes -
Hi Atera Team
Hi Team, We are using Atera RMM tool this month for our 1500 above machine software installation and security patch updates. whenever i pushed any software i want to track how many machines installed successfully and how many machines are failed. I need a report to extract by Excel and pdf to show the management by daily basis. I have checked in Report-recent process there is no option to extract any excel or pdf format. we need a machine list automation task report with valid reason to find why those machines are not installed . As well as patch management…
1 vote -
Link Knowledge base articles to customers
When a article is created we should be able to assign it to a customer and then on the customers page have a knowledge base tab to view all assigned articles
5 votes -
Network Scanning based on private address
We have locations with an SDWAN setup where the public IP address of domain controllers change. Each time this happens network scanning stops because the scanning is based off of the public IP address of the server. We would like to be able to set up scanning simply based on the Private addresses.
11 votes -
Helpdesk tickets reports for non admin users / technicians
To assist technicians to see their tickets and be able to see hours for the month filters that can assist to month, week or day
1 vote -
WMI
Add a "New Device"type of "WMI". I would like to monitor devices by WMI query.
3 votes -
Knowledgebase by Customer
Create a knowledge base article and have the ability to assign specific articles to a customer or group of customers in your Atera Portal. Currently it looks like if you add an article and allow customers to access the portal they have access to all knowledge base articles.
5 votes -
Exclude patches by release date
I would love to have the ability to exclude patches by release date. Microsoft has been notorious for releasing patches before they are ready. I'd like to have a profile that installs only patches that have been available for a week or two.
6 votes
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