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5021 results found

  1. Integration with TP-Link Omada

    7 votes
    2 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  2. Add Last Logged User to Software Inventory Report

    Please add a column for Last Logged User to the default output of the Software Inventory Report for detailed excel export in the Devices tab.

    Right now, I have to export a detailed excel report then go into the customer profile to see the last logged user and manually add them. It is very time consuming, especially if several different software changes were made to several machines between report runs. Having this column added by default would make it alot faster.

    This is my very specific request.

    5 votes
    1 comment  ·  Reports  ·  Admin →
    How important is this to you?

  3. Login to Atera with Windows Hello through Auth0 on multiple devices.

    Please consider allowing more than 1 device to login to Atera with Windows Hello credentials through Auth0.

    18 votes
    4 comments  ·  Security  ·  Admin →
    How important is this to you?

  4. Scheduled custom scripts and templates

    I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed…

    6 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  5. Add indicator on ticket that a remote session is active or when the last remote session was held

    Either somewhere on the ticket, indicate who is currently viewing the ticket (or who has most recently viewed the ticket) or something indicating a tech is currently remoted to that device. For example, I had an urgent ticket come in and I reached out (via external communication) to a specific tech to address the ticket. By looking at the ticket I can see in he's assigned the ticket to himself and asked the contact for permission to remote to her computer. She responded and now I don't know what is going on (and because they are gold customers and a…

    4 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

  6. HTTPS Agent installer link

    When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the…

    6 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  7. Option for Template Scripts for Big Installers

    Hi,

    First of all, thanks for what you guys do... runs my business, makes my life easier everyday.

    I know my suggestion probably sounds off but basically we have plenty of generic EXE installers that would be great to just have the script reference that installer file but have a different argument per. So as an example:

    If i want to setup a installed for Trendmicro for my client, i have to upload a 200MB generic MSI file, put in the arguments the info that assigns to a specific client, and then save. Then i have to REDO this for…

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  8. Mass add devices from a spreadsheet

    When you need to setup many generic devices for monitoring, you should be able to upload a .csv with the required details for each device, which then populates the chosen customer's device portal.

    1 vote
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  9. Add Spanish as a language option

    Several members of our IT team speak Spanish as their primary language. It would be nice if Spanish was an option for the admin interface.

    8 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  10. ticket tagging

    Feature request;

    1) option to make tagging mandatory when creating a new ticket
    2) option to limit the rights to create new tags (only 1 or 2 users can create new tags)
    3) option to disable manually typing in tags. (ONLY possible to use drop-down when creating a ticket)

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  11. Auto Zoom Map

    The actual map is totally zoomed out and it would be great, if the map automatically fits to the monitored customers

    4 votes
    1 comment  ·  Dashboard  ·  Admin →
    How important is this to you?

  12. Restore lost data from Atera

    Restore lost data from Atera

    1 vote
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  13. Ability to locate a device.

    Ability to locate a device.
    If we lose a computer would be nice if we could locate it.

    1 vote
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  14. Ability to remote silently

    Ability to remote silently on the customer's computer without disrupting their working

    9 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  15. Helpdesk Agent for Mac OS

    There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.

    19 votes
    1 comment  ·  Helpdesk Agent  ·  Admin →
    How important is this to you?

  16. agen

    Baixar todos os clientes ativos na plataforma em PDF

    1 vote
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  17. Dashboard - Tickets closed per technician

    Hi Atera Support,
    Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
    This helps my team to be more competitive and also ensures who is being the most productive technician.
    Kind Regards

    7 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  18. Integration Trendmicro Worry Free MSP Solution

    Integration von Trendmicro Worry Free MSP Solutions
    - Rollout Antivirus on Clients and Server
    - Monitoring Trendmicro Events in Atera

    11 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  19. Develop Atera better rather than suggesting feature updates that get ignored

    I’ve been an Atera Customer for a few years now and I’m still getting frustrated with the lack of progress with the development of Atera.
    I get sick of finding an issue with Atera and then being told to log it as a feature request when its obviously a development oversite.
    The basics that your opposition does is a feature request for Atera.
    So can we all vote on a feature request for Atera to start to get their act into gear.

    5 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  20. Hard disk Usage

    Hard disk usage: multiple alerts until it is resolved. and then if it goes back under the threshold, it sends another alerts = that is not good.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?
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