5044 results found
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We recently switched to Atera’s New Interface. We are enjoying most of the new features, however I noticed that the Customers screen no lon
We recently switched to Atera’s New Interface. We are enjoying most of the new features, however I noticed that the Customers screen no longer has the alphabetical letters at the top of the screen. Now it is an alphabetical list that we scroll through. This scrolling is especially cumbersome using the mobile app. We have 40+ customers so this is a pretty long list.
3 votes -
Posible to have individuel monitoring/threshold on a device
A posible to exampel put an individual threshold ind for a single services, on a single device.
4 votes -
Add a prefix to generated reports.
When exporting reports to pdf/xlsx it would be handy if the filename were prefixed by YYMMDD-HHmmss-reportname.pdf/xlsx That way no reports are overwritten, and reports can be easily sorted by filename.
2 votes -
API: Connect Contact to Asset
When we look at the Agent via the API, it does not reference the contact at all. If there is one assigned, can we have the contactID returned in the results?
3 votes -
SNMP Context Names
Some consumer devices support SNMPv3, but dont allow users the ability to change or blank the "Context Name" option.
Since there is no option to define a Context Name in Atera, its impossible to use SNMPv3 with these devices. Please add the option to define a context name so the latest security standards can be used.1 vote -
**Remotely Wipe Devices**
Using this application as MSP's, we should have the ability to remotely wipe a mobile device if we find that the device is lost or stolen, an employee is no longer employed and doesn't return the mobile device, but decides to commit corporate espionage or damage the data stored on the device. This would be a great addition to a product that is great and easy to use. Please add this to the next feature release. This would be great.
44 votes -
Notes in automation
A notes section for each Automation Profile created, to give a brief description and summary.
1 vote -
Google Workspace integration
Google Workspace Intergration.
Using Atera for internal IT it would be great to be able to:
+ sync users, OU and groups for support portal.
+ sync assets such as company owned devices
+ using Google (shared) Drive for storing documentation.
+ SSO with Google for atera techs and support-portal users.45 votes -
website support floating contact widget
I would like to see a WordPress widget of a floating button for logging support requests in the helpdesk for clients that do not have the support agent. I used to have this when I used the Freshdesk free helpdesk.
Clients could give a description, see the ticket incident fields, attach files and make live screen grabs. All this was direct from the internet browser on our website.4 votes -
Disable refreshing back to Dashboard
New version automatically refreshes back to Dashboard every few seconds. I primarily remain on the Devices tab, as I almost exclusively use Atera to connect to remote computers. However, now, I can't even scroll for a few seconds in Devices without Atera refreshing back to the Dashboard, interrupting my work. Please disable this "feature" or include a setting to allow disabling by admins.
2 votes -
closed ticket report
Closed Ticket Report. We do not Atera for Invoicing and use Xero for our accounting package.
I would like a closed ticket report so that we can generate our ad-hoc invoices from this report. The report should include:
Ticket number, appropriate dates, technician, and time taken to resolve the ticket
9 votes -
PC Offline
Right now the Work From Home Spashpage does not notify a user after logging in if their PC is offline. It just gives a false verification expired. We need our clients to see that their PC is offline rather than thinking the Atera interface is buggy.
15 votes -
notifications for licensing
Entering licensing information into atera, you would have an option to remind you before the license would expire
9 votes -
Pull reports via API
Ability to pull reports via api. Ideally being able to limit at customer or device level or otherwise allow a complete dump.
22 votes -
Work From Home Feature Requests:
- Password management:
When we are setting up a user account, we should be able to verify the password after so we can avoid human error.
- More than 1 user account for WFH access
This has been a secondary feature with our previous RMMs. If two users are setup on one device, they can only access that device via one mobile for MFA. This results in the user having to rely on another user's mobile number in order to access the account which is a major inconvenience if they can't gain access to that phone.
It would be really helpful if…
2 votes -
Most Common ticket type filter
Advanced filter to show most common ticket subject line (Most common keywords, etc)
1 vote -
Deep Calendar integration
for a more integrated calendar view, or true calendar\time log sync to help our technicians more fully and accurately document their time? A perfect integration in my view would be sync between a Google Calendar and Atera time entries, visually showing technicians where they have forgotten to add time, or showing their manager where the time needs to be adjusted.
2 votes -
chocolatey rate limiting
It's good if Atera has it's own caching server for avoiding Chocolatey public repo limitations and IP ban, or even better if we can also set ours manually.
Accessing the choco logs from the web interface might also come into great help.
I run software updates for 100+ machines on premises and the option of Atera patch management is not usable as is.9 votes -
Put a ticket in a Hold queue
Ability to put a ticket on hold, if e.g. you are waiting for spareparts.
When being put on hold, it should be removed from the ticket queue, and put into a Hold queue that resides on the dashboard.
When you get the spareparts, you should be able to change it to an open ticket and it fails back into the ticket queue.
11 votes -
Bulk update customers
When a device was enrolled into Atera, I want to bulk update the customer.
5 votes
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