5016 results found

1. HTTPS Agent installer link

   When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the customer to download the installer. I do so by clicking on the "other options" dropdown below the Download button, and send them the automatically generated link under "Share the installer download link with your customer". The problem here is that the auto-generated link uses the HTTP:// protocol in the URL. Sending this to the customer always results in their web browser blocking the download for security reasons. The workaround has been for me to copy the link, and just change HTTP:// to HTTPS:// in the URL. Sending them the HTTPS:// link always works fine. Doesn't take a lot of time to do it, I just don't always remember to do it when the need arises and almost always have to send a second e-mail with a new link after manually changing the URL to include HTTPS:// because the first link didn't work due to using HTTP://.

   So in fewer worss, can we please fix the "Download agent installer" wizard to auto-generate a download link using HTTPS:// instead of HTTP:// in the URL that is to be copied and sent to our customers? I imagine that would be a very quick and easy fix.

   When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the… more

   6 votes

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2. Option for Template Scripts for Big Installers

   Hi,

   First of all, thanks for what you guys do... runs my business, makes my life easier everyday.

   I know my suggestion probably sounds off but basically we have plenty of generic EXE installers that would be great to just have the script reference that installer file but have a different argument per. So as an example:

   If i want to setup a installed for Trendmicro for my client, i have to upload a 200MB generic MSI file, put in the arguments the info that assigns to a specific client, and then save. Then i have to REDO this for EACH client. That adds a lot of unnecessary data upload. What I'm thinking would be great is maybe the following:

   1. Adding the option for that script your creating to be intended to be a TEMPLATE / GENERIC one. When this checkbox is checked, the arguments and other things are disabled execept for the option to upload a file "usually msi or exe". Boom save and done.

   2. When you want to create a script that is based on a template, now there would be a button to press like "Create Script From Template", you get to select that generic template and it just recreates the normal script screen but with the file section prefilled to that templated file.

   i hope you guys get the idea, i think it would be awesome for you guys to save space and saves us time in how we generate scripts.

   Hi,

   First of all, thanks for what you guys do... runs my business, makes my life easier everyday.

   I know my suggestion probably sounds off but basically we have plenty of generic EXE installers that would be great to just have the script reference that installer file but have a different argument per. So as an example:

   If i want to setup a installed for Trendmicro for my client, i have to upload a 200MB generic MSI file, put in the arguments the info that assigns to a specific client, and then save. Then i have to REDO this for… more

   2 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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3. Mass add devices from a spreadsheet

   When you need to setup many generic devices for monitoring, you should be able to upload a .csv with the required details for each device, which then populates the chosen customer's device portal.

   1 vote

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   0 comments  ·  Devices  ·  Edit…  ·  Delete…  ·  Admin →
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4. Add Spanish as a language option

   Several members of our IT team speak Spanish as their primary language. It would be nice if Spanish was an option for the admin interface.

   8 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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5. ticket tagging

   Feature request;

   1) option to make tagging mandatory when creating a new ticket
   2) option to limit the rights to create new tags (only 1 or 2 users can create new tags)
   3) option to disable manually typing in tags. (ONLY possible to use drop-down when creating a ticket)

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Auto Zoom Map

   The actual map is totally zoomed out and it would be great, if the map automatically fits to the monitored customers

   4 votes

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   1 comment  ·  Dashboard  ·  Delete…  ·  Admin →
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7. Restore lost data from Atera

   Restore lost data from Atera

   1 vote

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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8. Ability to locate a device.

   Ability to locate a device.
   If we lose a computer would be nice if we could locate it.

   1 vote

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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9. Ability to remote silently

   Ability to remote silently on the customer's computer without disrupting their working

   9 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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10. Helpdesk Agent for Mac OS

    There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.

    19 votes

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    1 comment  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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11. agen

    Baixar todos os clientes ativos na plataforma em PDF

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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12. Dashboard - Tickets closed per technician

    Hi Atera Support,
    Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
    This helps my team to be more competitive and also ensures who is being the most productive technician.
    Kind Regards

    7 votes

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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13. Integration Trendmicro Worry Free MSP Solution

    Integration von Trendmicro Worry Free MSP Solutions
    - Rollout Antivirus on Clients and Server
    - Monitoring Trendmicro Events in Atera

    11 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. Develop Atera better rather than suggesting feature updates that get ignored

    I’ve been an Atera Customer for a few years now and I’m still getting frustrated with the lack of progress with the development of Atera.
    I get sick of finding an issue with Atera and then being told to log it as a feature request when its obviously a development oversite.
    The basics that your opposition does is a feature request for Atera.
    So can we all vote on a feature request for Atera to start to get their act into gear.

    5 votes

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    0 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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15. Hard disk Usage

    Hard disk usage: multiple alerts until it is resolved. and then if it goes back under the threshold, it sends another alerts = that is not good.

    2 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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16. SNMP given by Atera directly

    SNMP library given by Atera directly instead of going and searching for it online

    9 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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17. Public URLs

    For network monitoring, we can create multiple types of network. Issue is that you need an Atera agent . Would be good to not necessarily need a connected agent because it's the Atera agent to monitor urls that are public and that are not in company networks.

    1 vote

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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18. Increased API functionality

    I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.

    25 votes

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    0 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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19. Time sheet including in ticket communication so customers can view the work!

    Time sheet should be in ticket for customer to read !!

    Now the customer have to guess what kind of work we've done for them.
    Or wait until we make a report. The actual work done should be in the ticket for the customer to read! Just as part of the conversation.

    4 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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20. Pull Customer Rank via API

    Currently you can set a customer rank in the GUI, but this rank does not appear when pulling that customer via the API

    4 votes

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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