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5016 results found

  1. Instead of only showing created 9 weeks ago. Can we add in the exact date it was created?

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Display the Disk Active Time as a Percentage under the Metrics panel for Agents. This will help us evaluate if the users are experiencing lag time due to system limitations or stuck processes.

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. For now, the option "sending a mail to newly added contact" doesn't work with contacts added with a CSV import, which is a big issue if you want to send their IDs to those contacts when their accounts are created.

    5 votes

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    1 comment  ·  Customers  ·  Admin →
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  4. please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by

    1) marking the whole div/row as "red" when it's critical/high
    2) having the priority values displayed with coloured bubles - similarly to status have it

    suggested colour schema: (low) Blue > Green > Yellow > Red (critical)

    note: I know there is a filter for that, but that's an additional step which can be easily eliminated

    thank you

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by

    1) marking the whole div/row as "red" when it's critical/high
    2) having the priority values displayed with coloured bubles - similarly to status have it

    you can use this schema for colour selection or any other thats suitable

    https://cdn.sketchbubble.com/pub/media/catalog/product/cache/1/image/720x540/c96a280f94e22e3ee3823dd0a1a87606/p/r/priority-matrix-mc-slide7.png

    note: I know there is a filter for that, but that's an additional step which can be easily eliminated

    thank you

    13 votes

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    2 comments  ·  Tickets  ·  Admin →
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  6. I think it would be a good idea to be able to hide these tabs for certain roles
    EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
    Our L1 techs should also not be able to see those tabs since we do not use them

    12 votes

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  7. Invoice tickets according to the hour’s work during the month and not just based on the status resolved or closed. Some tickets may take a couple of months to be resolved, but we need to bill our clients per month on the hours already worked.

    5 votes

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    1 comment  ·  Billing  ·  Admin →
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  8. For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the…

    13 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  9. Not sure if I selected the right category. I believe that you need to offer technical support via phone. It's a vital channel for support, can resolve issues much quicker than chat, and lead to greater customer satisfaction. In fact, my customers demand it, and I completely understand why.

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  10. Back ups should be included in Atera.

    6 votes

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  11. Most new laptops have GPS capabilities integrated. It would be great if Atera could collect this information. We would be able to click on an asset and see its location on a map. This would help locate missing inventory and/or track where the asset has been.

    14 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. Remove a tag in bulk from all tickets, instead of one at a time

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. On the customer ticket page, remove new invoice button and make it a new ticket button. Who cares about invoices when you are creating a ticket?

    2 votes

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  14. Teams plugin for customers or engineers to create tickets from chats. Just a button......

    14 votes

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    1 comment  ·  Admin →
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  15. The ability to filter the tickets by status (Resolved/Closed) so that you could bill only the closed tickets.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  16. 7 votes

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  17. Please add a column for Last Logged User to the default output of the Software Inventory Report for detailed excel export in the Devices tab.

    Right now, I have to export a detailed excel report then go into the customer profile to see the last logged user and manually add them. It is very time consuming, especially if several different software changes were made to several machines between report runs. Having this column added by default would make it alot faster.

    This is my very specific request.

    5 votes

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    1 comment  ·  Reports  ·  Admin →
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  18. Please consider allowing more than 1 device to login to Atera with Windows Hello credentials through Auth0.

    18 votes

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    4 comments  ·  Security  ·  Admin →
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  19. I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed…

    6 votes

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  20. Either somewhere on the ticket, indicate who is currently viewing the ticket (or who has most recently viewed the ticket) or something indicating a tech is currently remoted to that device. For example, I had an urgent ticket come in and I reached out (via external communication) to a specific tech to address the ticket. By looking at the ticket I can see in he's assigned the ticket to himself and asked the contact for permission to remote to her computer. She responded and now I don't know what is going on (and because they are gold customers and a…

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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