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5041 results found

  1. Print or export reports such as Recent Processes. we update many machines using the scripting process, and would like to have a list of the results, rather than having to use the print page of the browser.

    11 votes

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    2 comments  ·  Reports  ·  Admin →
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  2. Comes from customer - > A VIP 10 seater - Mobile app doesn't give the customers technicians enough access to Atera, allowing a technician on the road to actually manage tickets and deal with issues, it is not an app really it is a clone of the website and works terribly.

    1 vote

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    0 comments  ·  Admin →
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  3. 2 votes

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    0 comments  ·  Billing  ·  Admin →
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  4. A report that breaks down tickets and hours worked on a client. I have flat fee clients wanting to get a breakdown of this data to see if the money they are spending is averaging out over each quarter. It's also a way to help retain clients.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  5. If I contact customer service asking for a help and the process does not exist, there should be a button for the agent to submit the request on your behalf. Much more likely just to find a tool that has what we need.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. To be able to bulk update relations with for more than 20 devices at a time.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  7. Would like to not have to go to a separate webpage to see my tickets. We should be able to all within our own portal

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  8. it would be nice if we could integrate a telegram bot to receive alerts instead of receiving them only via email

    3 votes

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  9. In the reports section, it would be really good to be able to create a report for a specific contract of a client. At the moment we are only able to create reports for all the contracts a customer has. It would be a good idea to be able to separate the report based on the contracts.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. When you create a customer you fill in fields for Address, City, State, and Zip.

    When you create an invoice it only pulls in the Address field, leaving out the City, State, and Zip.

    This makes for an incomplete address on the invoice and looks unprofessional. The invoice template needs to be updated to include the full customer address.

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  11. I think it be helpful to be able to run a report to show endpoints that are missing a specific software. I understand that Advanced Filters should be able to point out these endpoints (once current issue is fixed in next release), but a report would be helpful.

    8 votes

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    1 comment  ·  Reports  ·  Admin →
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  12. Atera should provide suggestions or fixes for each gaps identified in Network discovery scan report.
    example : open ports - what is best practice and how to close the port and how dangerius is that port.

    1 vote

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  13. Instead of only supporting fill-in-the-blank/text-box variables, it would help to be able to supply a pre-populated list of options the technician can choose from.

    Providing a list the tech can choose from would eliminate the chance of a typo messing up a script, or otherwise choosing an invalid/wrong value.

    This means we can possibly condense a dozen or more script variants into one script with a drop-down menu.

    5 votes

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  14. Report of Tickets by Tags

    4 votes

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    1 comment  ·  Reports  ·  Admin →
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  15. Secure Custom Fields:

    It would be useful to be able to secure custom fields, as unique local admin passwords could be generated for individual agents via scripting.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  16. Please add the ability to manage tickets from a script. For example: I want to check every single computer for something, Script launches, opens ticket, performs check, updates ticket with results, if results are good, add time, closes ticket. It s a record we could pull easily for the customer. On other RMM software there is powershell modules or other functions you can easily do this.

    3 votes

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  17. Hi there. Be great if Atera would consider an integration with Quoter that we use for our hardware and services quotes?

    https://www.quoter.com

    Anyone else using quoter?

    1 vote

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    0 comments  ·  PSA Tools  ·  Admin →
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  18. If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.

    Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.

    I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted…

    8 votes

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  19. I would like the option to permanently stop Atera from asking me to set up biometric logins. I already reset my mfa because it was a significant number of clicks to skip the biometric login and use TOTP instead. Now that I have done this, it still requires an excessive number of clicks to login to the admin console because you have to dismiss the requests to set up biometric login.

    5 votes

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    2 comments  ·  Security  ·  Admin →
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  20. Network Discovery - automated report of daily scan, saved as excel to say sharepoint customer file folder, per client. This would give a history of network scans.

    9 votes

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