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- Ideas and Feedback 4,975 ideas

tickets by tags

Report of Tickets by Tags

4 votes

Michael Cain shared this idea · Jun 22, 2022 · Report… · Admin →

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Michael Cain commented · June 22, 2022 1:11 PM · Report

I need to be able to identify incident trends.

I'd like run a report that identifies tickets by tags.
Count how many ticket per tag.

"<some percentage> of all tickets are password reset requests. Let's do some training."

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