Settings and activity

  1. 169 votes

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    6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain supported this idea  · 
  2. 182 votes

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    Michael Cain supported this idea  · 
  3. 454 votes

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    Under Review  ·  3 comments  ·  Ideas and Feedback » PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain supported this idea  · 
  4. 424 votes

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    Michael Cain supported this idea  · 
  5. 3 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain supported this idea  · 
  6. 11 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Cain supported this idea  · 
  7. 2 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain supported this idea  · 
  8. 8 votes

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    1 comment  ·  Ideas and Feedback » Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain supported this idea  · 
  9. 75 votes

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    11 comments  ·  Ideas and Feedback » Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Cain supported this idea  · 
  10. 2 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain commented  · 

    I need to be able to identify incident trends.

    I'd like run a report that identifies tickets by tags.
    Count how many ticket per tag.

    "<some percentage> of all tickets are password reset requests. Let's do some training."

    Michael Cain shared this idea  · 
  11. 3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain supported this idea  · 
  12. 101 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Michael Cain commented  · 

    HTTPS on a login page is absolute must have.

  13. 10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Cain supported this idea  · 
  14. 3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain supported this idea  · 
  15. 4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain commented  · 

    Could also serve as a way to text search though ticket contents.

    Michael Cain supported this idea  · 
  17. 18 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Michael Cain commented  · 

    Useful for identifying and reducing unplanned work.

    Michael Cain supported this idea  · 
  18. 12 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain supported this idea  · 
  19. 5 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain commented  · 

    Telecom, cellular, and ISP contracts
    Printer leases
    Domain registrations

    Reports could help budget planning
    Renewal reminders

    Michael Cain supported this idea  · 
  20. 35 votes

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    Under Review  ·  0 comments  ·  Ideas and Feedback » PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Michael Cain supported this idea  · 
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