4882 results found
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ticket notes
Clients should get details of a ticket when a ticket is created not just the ticket number the actual notes that technicians write when creating a ticket.
7 votes -
Technician email alerts from internal notes
The internal ticket notes system isn’t really a messaging system as it doesn’t alert the tech of an update. It would be great if Atera would send an email to the tech within this feature.
23 votes -
SNMP
SNMP Überwachung
SNMP TRAP Integration7 votes -
certificate or button of Atera
A certificate or button to present that we are professional users. For our and your marketing (company paper, website,..)
1 vote -
agent config and global agent control after install
I would love to globally set my agents to only play sound on the remote machine and not on mine, and also to remove the splashtop printers as I don't need them. It would be useful to have both of these options configured as default for new agents also
2 votes -
agent config and global agent control after install
I would love to globally set my installed agents to only play sound on the remote machine and not transfer to mine thus not interrupting a video or music when I'm just checking on useage for a classroom, and also to remove the splashtop printers since i don't use them. It would be great if this could be configured for new agent installs by default also. Thanks 👍
3 votes -
Satisfied Customers Report
In the Satisfied Customers Report for the survey, any notes left by the customer should be listed. Currently, you have to go into the ticket itself and click on the star rating to find this information.
7 votes -
List HyperV Guests
For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface
2 votes -
Geo lock Access
The ability to Lock access to your home country and also be able to Lock to Azure static IPs if you have Geo remote users and want them to use a host VDI that is Geo located in your home country/ Region.
19 votes -
Ability to run automations based on various agent fields, for example Vendor or a custom fields.
I have various automations that I only want to apply to a specific vendor regardless of customer, or based on a specific custom field value. Currently we can only run automations on a customer at a customer level. We have achieved this in other RMM tools so would be good to see here too.
2 votes -
Integration with Microsoft To-Do
It would be nice if Adding tasks/notes to Microsoft To-Do would open a corresponding ticket in Atera. As well as update that ticket with any other notes and close it if someone completes the task in Microsoft To-Do.
9 votes -
Install patches on multiple devices
Ability to install one or more updates to multiple devices or groups (folders) at once
4 votes -
Report about the quantity of the agents installed.
An option to get the overall quantity of the agents installed in every client's space.
10 votes -
Ticket creation from alerts
Auto create tickets from Alerts.
Would like to raise a ticket from a low disk space alert and send the user a guide on who to fix without technician interaction.2 votes -
Consumables
I and my Customers would love a list of their consumables: Paper, ink and Toner
2 votes -
Integration with IT Glue
Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.
26 votes -
Customer vs. technician update
Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.
3 votes -
file size check
we need to check file sizes in a folder
we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)4 votes -
Expenses report in Billing ticket report
Would like to run a report of tickets that have expenses.
2 votes -
ConnectWise Manage
It would be very helpful to have an integration with ConnectWise Manage.
9 votes
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