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Bill for tickets that aren't just for resolved/closed

I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.

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abigael abigael shared this idea  ·   ·  Report…  ·  Admin →
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  • Mike commented  ·   ·  Report

    I fully agree. If a ticket cannot be closed by the end of the month, we still should be able to invoice the time recorded on the ticket.

  • Alexander Seitz commented  ·   ·  Report

    Hi,

    I have a lot of tickets that extend into the next month. For example, a ticket labeled "IT Takeover."

    Many different tasks are being performed on this ticket. So, it's essentially not just a ticket, but more like a project.

    I would like to bill this ticket already, i.e., the work that has already been done, and then continue working on it next month. Is there an option for this?

    Alternatively, we could incorporate two things:

    Projects (that can contain multiple tickets)
    An option to decide whether the ticket should be billed at the end of the month...
    (Ideally as a default and within the billing as a selection)
    => This way, I can decide whether I want to bill the 5 hours now or not.

    I try to send out my invoices quickly because otherwise the customer gets overwhelmed with the invoice in the next month. Better 2x 5 hours than 10 hours at once ;-)

  • Eladio Medina commented  ·   ·  Report

    May I suggest creating an OnDemand 'Contract' that allows you to use a rate that will give you the flexibility to bill when needed.

  • Gary Dunsworth commented  ·   ·  Report

    We sometimes have project tickets that exceed 1 month and we have clients that want in-progress billing until the project is completed.

  • Luis Chavez commented  ·   ·  Report

    Invoice tickets according to the hour’s work during the month and not just based on the status resolved or closed. Some tickets may take a couple of months to be resolved, but we need to bill our clients per month on the hours already worked.

  • abigael abigael commented  ·   ·  Report

    Being able to bill a ticket when close = there might be a ticket that we leave open “certificate is about to expire” we will then come back to it in a year’s time with the details open so we can just roll it over. We don’t need to action for another 12 months. We leave it it open. We have holiday projects. That tickets sometimes have some additional work required. When that next term starts and it falls in the next billing period.