Settings and activity

53 results found

1. Scan QR code on the mobile app.

   10 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Luis Chavez supported this idea  ·  Nov 5, 2024

2. knowledgebase on mobile app

   12 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Luis Chavez supported this idea  ·  Nov 5, 2024

3. Mobile app

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luis Chavez supported this idea  ·  Nov 5, 2024

4. Anydesk Remote on mobile APP

   13 votes

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   3 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Luis Chavez supported this idea  ·  Nov 5, 2024

5. Ability to attach photos to cases on Mobile app

   20 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Luis Chavez supported this idea  ·  Nov 5, 2024

6. Chat feature from the mobile app.

   70 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Luis Chavez supported this idea  ·  Nov 5, 2024

7. Password Manager

   315 votes

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   5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Luis Chavez supported this idea  ·  Apr 2, 2024

8. Update Chocolatey Script to a newer version

   217 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Luis Chavez supported this idea  ·  Apr 2, 2024

9. Office license type

   471 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Luis Chavez supported this idea  ·  Apr 2, 2024

10. Alert when agent uninstalled

    1,485 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Luis Chavez supported this idea  ·  Apr 2, 2024

11. Need a report to tell me which devices for a customer are eligable for Windows 11

    422 votes

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    18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Luis Chavez supported this idea  ·  Apr 2, 2024

12. Email technician when they have been @ tagged on an internal note of a ticket

    327 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Luis Chavez supported this idea  ·  Apr 2, 2024

13. Free Dashboard Account

    944 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Luis Chavez supported this idea  ·  Apr 2, 2024

14. Hardware inventory

    656 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Luis Chavez supported this idea  ·  Apr 2, 2024

15. Connect to computer that we are not monitoring

    36 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Luis Chavez supported this idea  ·  Jul 14, 2023

16. Ticket automation process with self healing

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Luis Chavez shared this idea  ·  Jul 14, 2023

17. Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!

    14 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Luis Chavez supported this idea  ·  Jul 14, 2023

18. Shared Authenticator

    12 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Luis Chavez supported this idea  ·  Jul 14, 2023

19. Add toolkit menu to the agent so users can pick from pre-programmed commands

    3 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Luis Chavez shared this idea  ·  Mar 14, 2023

20. Revamped Helpdesk Agent

    342 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Luis Chavez commented  ·  Mar 14, 2023  ·  Edit…  ·  Delete…

    a way to configure the agent to be activated with or without chat from the install and to have the agent keep the settings even if you create a new profile (currently you need to activate everything even if it was already activated) add "tools" commands that the user can execute like a flush dns or basic things so users can perform basic troubleshooting tasks without our intervention.

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    Luis Chavez supported this idea  ·  Mar 14, 2023