I feel like I'm the only one that ever uses the Atera API because I constantly find it lacking or half baked into the entire system.
The ability to create a new ticket via the API works as intended. However, currently you cannot do any ticket automation relating to the Ticket Source = Api.
The functionality is there in the back end, because when the ticket is created via the API, the ticket DOES in fact have the attribute of [TicketSource] => Api.
You simply cannot select Api as an option in the GUI for Ticket Automations.
Chat revealed this is not an option and I should post it here.
Probably took more of my time to post this, then it would for a competent developer to implement.
/end rant.