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5040 results found

  1. The ability to Lock access to your home country and also be able to Lock to Azure static IPs if you have Geo remote users and want them to use a host VDI that is Geo located in your home country/ Region.

    21 votes

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    1 comment  ·  Security  ·  Admin →
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  2. I have various automations that I only want to apply to a specific vendor regardless of customer, or based on a specific custom field value. Currently we can only run automations on a customer at a customer level. We have achieved this in other RMM tools so would be good to see here too.

    2 votes

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  3. It would be nice if Adding tasks/notes to Microsoft To-Do would open a corresponding ticket in Atera. As well as update that ticket with any other notes and close it if someone completes the task in Microsoft To-Do.

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. Ability to install one or more updates to multiple devices or groups (folders) at once

    4 votes

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  5. An option to get the overall quantity of the agents installed in every client's space.

    10 votes

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  6. Auto create tickets from Alerts.
    Would like to raise a ticket from a low disk space alert and send the user a guide on who to fix without technician interaction.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  7. I and my Customers would love a list of their consumables: Paper, ink and Toner

    2 votes

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  8. Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.

    28 votes

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  9. Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. we need to check file sizes in a folder
    we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Would like to run a report of tickets that have expenses.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  12. It would be very helpful to have an integration with ConnectWise Manage.

    9 votes

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    3 comments  ·  PSA Tools  ·  Admin →
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  13. I do wish we had some kind of info come into Atera with Acronis and Bitdefnder. As a MSP, we don't like to have too many different portals to get to vital information. But, we understand that sometimes that isn't possible. Also, this is more of a wish than anything. But, I would love to see some kind of API endpoint added for pulling Patch management profile information. We have a monthly schedule that we automate windows updates for our customers. I would like to be able to pull the date and customer assigned to that profile. This way I…

    26 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  14. il faut recevoir des notifications dans la boite mail à propos les mises à jour lancées et les scripts exécutés s'ils sont passés avec succès ou non

    1 vote

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    0 comments  ·  Admin →
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  15. Hi, Would like Block Contracts Balance Report to show all hours used even when the ticket is open. Today the balance report only shows hours used when the tickets are closed. Would like to show open tickets time entry's also

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. When calling "new batch of invoices", do not start the search directly ("up to 2 minutes"). Waste of the employee's time. Parameters have to be set and searched again each time.
    You can save yourself the time!

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  17. Clients are security conscious, the small splashtop "user has logged in" bottom right corner of the screen often goes unnoticed and clients freak out when the mouse starts moving.
    Please allow the splashtop chat or something similar to teamviewer showing that a user is currently logged in to prompt something that we have logged in that's obvious for the user to see.
    Currently I've bound a script to a mouse button and manually click chat every time I log in so clients don't get paranoid I can silently log in.

    14 votes

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  18. Allow one contact to be assigned to multiple clients.
    Example: one client who owns several different types of businesses would like to be assigned as main point of contact to each company.

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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  19. Il serait intéressant d'avoir une possibilité de gestion temporelle des tickets.
    Par exemple, fermet automatiquement les tickets ouvert ou en attente qui n'ont plus eu aucune modification depuis 6 mois.
    Ou bien pouvoir se dire, je met ce ticket en attente mais il doit se réouvrir tout seul dans deux semaines pour tel ou tel raison.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. When creating an SNMP template you set the device type to e.g. "switch". Now you would like to add a SNMP device and apply the template. For that you have to manually add the template onto the device.

    It would be very helpful when the template would be applied to the SNMP device directly (if equal device types then apply template)

    Else I don't get why there is an option to choose "device type" when creating a SNMP template because you can enter a name and description as well.

    3 votes

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