4864 results found
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Report Export in XLS not XLSX
The Microsoft recommeded 'Office Security Baselines' blocks 'Excel 97-2003 workbooks and templates'.
Appears all the reports exportable in Atera are in the xls, not xlsx, document format which is blocked by this recommendation. Is it possible for these exports to changed xlsx. It's either that or CSV.
I'm sure your org is very security focused and will appreciated my dilemma.
5 votes -
Per Technician Cost Field
We have a lot of Monthly MSP contracts and need to track our profitability on every hour a technician spends on a task. Therefore, there should be a field for each Technician cost per hour so that we can compare to the billable rate. This is also good for 1099 Technician Management. I would also add that the ability to add a work role or type would help because a tech might have to perform an onsite or remote task. In addition, their work type (SQL DBA vs Project Manager) might have a different cost and billing structure.
9 votes -
Option to add picture of device
It would be nice to be able to add a picture of a device and have the picture show on the device page.
2 votes -
Scheduling Software Installs and Uninstallation
After installing Webroot on a customer's PC, I uninstalled her old AV. This caused her PC to reboot in the middle of business meeting she was having. There needs to be a way to schedule the installation of of software to only occur during specific hours
1 vote -
saml
Allow for SAML2.0 connections to OneLogin.
4 votes -
Option to hide driver updates from the device overview page
Example: When viewing the devices list, it shows a device has 10 patches pending. When clicking on it, it reveals they are all optional driver updates under Windows. I think the patching should allow you to specify which update types are important to know about, and possibly based on the current patching profile it has setup on that device.
9 votes -
Alert when an agent comes back online
When a device goes offline I can set a notification while I can't receive anything when it comes back online.
This would be very useful on servers.107 votes -
Ability to see a users cached windows credential usernames
In my environment (and others too for licensing, security, and auditing purposes) being able to see the usernames of a users cached windows credentials would be very helpful.
It if could be visible from a devices 'overview' screen that would be ideal, but even via a script/report would work.
6 votes -
calendar
I would like u to implement the option to delete calendars from the business times menu. Currently it is not possible to delete false or unneeded calendars.
2 votes -
Customize ticket view
Hello
With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
Maybe also let us…6 votes -
Create an export button on the Tickets screen.
I can filter the Tickets screen the way I want, but cannot get a report that does the same thing. If there was an export button, I could use it to do what I want.
7 votes -
Anydesk universal download
It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it12 votes -
Assign Multiple Contracts to One Ticket
Ability to assign more than 1 contract to a ticket
4 votes -
Retired Devices On Webroot
Ability to have the retired device sync with what we see on Webroot. If there is a retired a device on Atera, on Webroot, that device is still listed over there. Would be nice to have it synched
8 votesHi I am from Atera team. I would be happy to meet and hear more about your vote.
Please, feel free to book
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granular reports for software patch management
granular reports for software patch management, so we can view which applications have been patched and when
4 votes -
Stolen devices
Ifdevices are stolen, I want to wipe out the data with the Atera agent or through the Atera console.
2 votes -
Timewatch
A timeclock feature for techs using the application would be great. Something they could punch in and punch out with for basic time management.
1 vote -
Remoting into a device using a link
Customer would like to remote into a device of a potential customer without having the Atera agent on their device. He wants to be able to do so via a link
1 vote -
Customizable text for Customer Portal login page
The login page for the Customer Portal should allow for customizable text. Currently, it displays "Welcome to the Customer Portal!
We're glad you're here.". It would be nice to be able to change the text.
Also, I have changed the color scheme however the "Login" button still remains green.19 votes -
The scroll bars (line) are useless and need to be at least 4x wider, please configure normal scroll bars
It takes way too many clicks etc to try and move the scroll line up and down. Total pain in the..... Some design features should not be messed with and whatever you do don't automatically hide them.
3 votes
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