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5044 results found

  1. A certificate or button to present that we are professional users. For our and your marketing (company paper, website,..)

    1 vote

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    1 comment  ·  Admin →
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  2. I would love to globally set my agents to only play sound on the remote machine and not on mine, and also to remove the splashtop printers as I don't need them. It would be useful to have both of these options configured as default for new agents also

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. I would love to globally set my installed agents to only play sound on the remote machine and not transfer to mine thus not interrupting a video or music when I'm just checking on useage for a classroom, and also to remove the splashtop printers since i don't use them. It would be great if this could be configured for new agent installs by default also. Thanks 👍

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. In the Satisfied Customers Report for the survey, any notes left by the customer should be listed. Currently, you have to go into the ticket itself and click on the star rating to find this information.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  5. For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface

    2 votes

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  6. The ability to Lock access to your home country and also be able to Lock to Azure static IPs if you have Geo remote users and want them to use a host VDI that is Geo located in your home country/ Region.

    21 votes

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    1 comment  ·  Security  ·  Admin →
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  7. I have various automations that I only want to apply to a specific vendor regardless of customer, or based on a specific custom field value. Currently we can only run automations on a customer at a customer level. We have achieved this in other RMM tools so would be good to see here too.

    2 votes

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  8. It would be nice if Adding tasks/notes to Microsoft To-Do would open a corresponding ticket in Atera. As well as update that ticket with any other notes and close it if someone completes the task in Microsoft To-Do.

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Ability to install one or more updates to multiple devices or groups (folders) at once

    4 votes

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  10. An option to get the overall quantity of the agents installed in every client's space.

    10 votes

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  11. Auto create tickets from Alerts.
    Would like to raise a ticket from a low disk space alert and send the user a guide on who to fix without technician interaction.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  12. I and my Customers would love a list of their consumables: Paper, ink and Toner

    2 votes

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  13. Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.

    28 votes

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  14. Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. we need to check file sizes in a folder
    we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. Would like to run a report of tickets that have expenses.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  17. It would be very helpful to have an integration with ConnectWise Manage.

    9 votes

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    3 comments  ·  PSA Tools  ·  Admin →
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  18. I do wish we had some kind of info come into Atera with Acronis and Bitdefnder. As a MSP, we don't like to have too many different portals to get to vital information. But, we understand that sometimes that isn't possible. Also, this is more of a wish than anything. But, I would love to see some kind of API endpoint added for pulling Patch management profile information. We have a monthly schedule that we automate windows updates for our customers. I would like to be able to pull the date and customer assigned to that profile. This way I…

    26 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  19. il faut recevoir des notifications dans la boite mail à propos les mises à jour lancées et les scripts exécutés s'ils sont passés avec succès ou non

    1 vote

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  20. Hi, Would like Block Contracts Balance Report to show all hours used even when the ticket is open. Today the balance report only shows hours used when the tickets are closed. Would like to show open tickets time entry's also

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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