4714 results found
-
SNMP Polling Interval
We currently do not have the ability to view or set the SNMP polling interval when monitoring them via agents.
It would be very useful to be able to view and/or set the SNMP polling interval so we can customise the monitoring to suit our needs.
25 votes -
Approval process workflows
A major feature for any helpdesk is the ability to create workflows for ticket requests or changes. This can be automatic, so if this is requested, please email this user in contacts for approval, or the approver can be manually selected on the ticket/request ie software install, file share access or new equipment. IT facilitates and implements company/business decisions. Having an approval process would go a long way in helping a company meet ITIL framework requirements.
58 votesHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
Best regards,
The Atera Team
-
Compact Ticket View
When viewing tickets it would be brilliant if we could have a more compact view of the tickets so that we can see more tickets on one screen, similar to Zendesk or Freshdesk. The current ticket view is huge and you can only see around 5-6 tickets on the screen at a time.
10 votes -
Multiple contacts for a single ticket
needing to add multiple contacts for a single ticket rather than having to create separate ticket for each contact. when we have a ticket come in that affects multiple people, we like to avoid having duplicate tickets for the same exact issue which can cause multiple technicians to work on the same issue. old ticketing system had an option for "watch list" which allowed us to enter email addresses (internal or external) so they would all receive the updates from a single ticket. i am aware of the "cc" field but can be difficult to remember to add these email…
23 votes -
Ability to duplicate scripts from "My scripts" for easy editing
The title says it all...
2 votes -
Report Export in XLS not XLSX
The Microsoft recommeded 'Office Security Baselines' blocks 'Excel 97-2003 workbooks and templates'.
Appears all the reports exportable in Atera are in the xls, not xlsx, document format which is blocked by this recommendation. Is it possible for these exports to changed xlsx. It's either that or CSV.
I'm sure your org is very security focused and will appreciated my dilemma.
5 votes -
Per Technician Cost Field
We have a lot of Monthly MSP contracts and need to track our profitability on every hour a technician spends on a task. Therefore, there should be a field for each Technician cost per hour so that we can compare to the billable rate. This is also good for 1099 Technician Management. I would also add that the ability to add a work role or type would help because a tech might have to perform an onsite or remote task. In addition, their work type (SQL DBA vs Project Manager) might have a different cost and billing structure.
9 votes -
Option to add picture of device
It would be nice to be able to add a picture of a device and have the picture show on the device page.
2 votes -
Scheduling Software Installs and Uninstallation
After installing Webroot on a customer's PC, I uninstalled her old AV. This caused her PC to reboot in the middle of business meeting she was having. There needs to be a way to schedule the installation of of software to only occur during specific hours
1 vote -
saml
Allow for SAML2.0 connections to OneLogin.
4 votes -
Option to hide driver updates from the device overview page
Example: When viewing the devices list, it shows a device has 10 patches pending. When clicking on it, it reveals they are all optional driver updates under Windows. I think the patching should allow you to specify which update types are important to know about, and possibly based on the current patching profile it has setup on that device.
11 votes -
Ability to see a users cached windows credential usernames
In my environment (and others too for licensing, security, and auditing purposes) being able to see the usernames of a users cached windows credentials would be very helpful.
It if could be visible from a devices 'overview' screen that would be ideal, but even via a script/report would work.
6 votes -
Ability to delete Calendars
I would like u to implement the option to delete calendars from the business times menu. Currently it is not possible to delete false or unneeded calendars.
3 votes -
Customize ticket view
Hello
With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
Maybe also let us…8 votes -
Create an export button on the Tickets screen.
I can filter the Tickets screen the way I want, but cannot get a report that does the same thing. If there was an export button, I could use it to do what I want.
7 votes -
Anydesk universal download
It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it12 votes -
Assign Multiple Contracts to One Ticket
Ability to assign more than 1 contract to a ticket
4 votes -
Retired Devices On Webroot
Ability to have the retired device sync with what we see on Webroot. If there is a retired a device on Atera, on Webroot, that device is still listed over there. Would be nice to have it synched
8 votes -
granular reports for software patch management
granular reports for software patch management, so we can view which applications have been patched and when
5 votes -
Stolen devices
Ifdevices are stolen, I want to wipe out the data with the Atera agent or through the Atera console.
2 votes
- Don't see your idea?