5021 results found
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There needs to be INVOICE NUMBERS on Tickets when the tickets have been billed.
A double check needs to put on the tickets. I have now had at least three tickets that for some reason have no invoices attached to them and trying to double check against things is a NIGHTMARE. Once a ticket has had an invoice made against it, there needs to be some sort of way of looking at the ticket and knowing there is an invoice made against it.
11 votes -
Favorite Scripts
Can we "star" scripts so they are more easily accessed from a list of scripts?
4 votes -
Script category dropdown should remember it's last selection
It would be nice if the drop down menu for the category in the scripts screen would remember the last selection. When I'm running scripts and jumping between customers and views but doing the same thing its time consuming to look for the script I want.
2 votes -
Ignore certain event IDs
Ability to ignore a certain event ID or disable alerting on it. We have certain hardware that throws emergency event IDs but are informational only. These happen on reboot so we get a ton of alerts a day with an event that is of no concern. I would like to be able to flag it to be ignored or auto closed without email alert.
3 votes -
Comment Field for Restricted IP Access List
In the IP Whitelisting area, need to have a comment field next to each whitelisted IP. With security being critical, I would like to know in a single view the reason each of the whitelisted IPs was whitelisted in the first place.
Is it a regular internet interface from the organization?
Is it the IP of one of my IT technician's home IP address that is working from home and needs access?
Is it the IP of a remote vendor that might need temporary access?
etc. etc. etc.Being able to annotate WHY I created the IP Whitelist is critical.
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6 votes -
ticket
Bonjour,
Dans le cas de plusieurs tickets de même nature, nous pensons qu'il serait utile de pouvoir créer des dossiers/catégories, afin de pouvoir organiser au mieux notre liste.
Ce qui permettrait, selon nous, une meilleure gestion et visibilités des ticket.
En vous remerciant.1 vote -
Filter devices based based on CSV
We would like to have the ability to filter devices based on a CSV file. So the system can only display devices that match device names from the CSV. This allows us to manipulate the data and then filter within Atera. From there we can do any of the following functions available in Atera {run a script, install a software package, assign to a folder etc..}. Thank you.
2 votes -
Can you make notes searchable
We would love to have the ability to created a custom note and have it be searchable.
6 votes -
'New device added' alert
It would be really useful if there is a way to receive a message every time a new device is added to Atera (everytime an atera agent is installed on a device). The 'customer health report' gives information about how many devices each customer currently has. But a way to get notified each and everytime a new one is added would be great. By an e-mail/report/alert or any method!!
8 votes -
Keep Link in Tickets from Email
When forwarding an email with a link, the link is no longer clickable
2 votes -
Ability to change invoice number to match external systems.
We would like the ability to be able to change invoice numbers to match them up with our external billing system.
16 votes -
Password Import for Contacts
Add the ability to bulk import passwords either through the API or through a contact import using a CSV.
Currently there's no way to take previously generated passwords and attach them to existing customers. The password manager feature is great, but without being able to bulk import existing data it becomes incredibly difficult to maintain contacts. This would also be useful if passwords expire and need to be maintained.
13 votes -
Map and GEO-Location integration with Remote Wipe.
It would be nice for the agent to show it's location if in case of a stolen device connects to the internet. Have the ability to schedule a remote wipe or scripted data removal if it checks in or even sound an alarm if a device is stolen nearby.
16 votes -
Color Based Ticket Presets
I think the ability to visually change the background of the tickets to a color based on the customer. We have multiple techs with "assigned" buildings and it would be a very nice feature to have presets on the dash to easily display and sort. I know it may seem petty, but to be able to scan at a glance is pretty helpful when things get a bit hectic. Just adds another sub layer of sorting/filtering without completely losing the ability to see the big picture.
2 votes -
Ability to monitor user profile disk
Ability to monitor user profile disk. With our customers, user terminal server, rather than them use their C drive, each user gets allocated a disk, 5GB and then that they can log into use diff terminal server. Would like to be able to set up some alerts
2 votes -
connection agent that is easier
a connection agent that is easier for the user to find and that displays information so that the user can tell the technician what his equipment is in the event that he does not have the equipment related to a contact
2 votes -
Multiple devices per contact
Create contact and assign multiple devices to that contact
87 votes -
Creating a client with several subclients inside
Creating a client with several subclients inside
2 votes -
Exporting a list of multiple devices with specs and more
Would be a good idea if we could export a list of devices from multiple companies to an Excel sheet and include the specs and last contact date and Ram - Disk - and OS type/info
3 votes -
Print Ticket history for customer
My customer would like to have a history of all tickets, when he receive the billing.
This history should inherit all communication, which are written. So my customer can check, for what he pay!
6 votes
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