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5024 results found

  1. Availability Monitoring alters for online and offline

    I would like an email when a server goes offline using the "Availability Monitoring".

    5 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  2. Assign Ticket based on devices and not agents

    Tickets for monitored endpoints - there's not a linux agent yet, but I can monitor them. However, I cannot assign them to a ticket as I can only assign actual "agents". For example, I'm monitoring a linux server, if I click the "create ticket" button the agent field is blank... because it doesn't have an agent. It would be great if I could assign devices to tickets based on the device as opposed to the agent for this reason.

    7 votes
    0 comments  ·  Tickets  ·  Admin →
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  3. Navigating between pages

    UI: Too many page changes - When I'm working on a ticket it's challenging to go back and forth from the device and other tabs.

    4 votes
    0 comments  ·  User Interface  ·  Admin →
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  4. work from home

    in your free trial. This is a must add. being able to make sure this feature works before purchase will allow for quicker prospect purchases. I'm one of those prospects. I need to make sure everything works before I switch. I don't want to purchase then set it up and come to find out it doesn't work for my needs. So I did all that work for nothing

    1 vote
    0 comments  ·  Customers  ·  Admin →
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  5. Ability to have a view and/or report that will list all devices that require a reboot.

    Now that the feature is there to show if a device needs a reboot, it would be nice if we could create a view and/or report that would show a list of those devices.

    5 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  Dor N. responded

    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

  6. Helpdesk Agent Icon for specific users

    We have staff and student users and would like to make the helpdesk agent icon only available for staff. At present we can only toggle the agent icon on/off at device level. It would be great if we could specify the agent icon by GPO, targetting specific users.

    1 vote
    0 comments  ·  Helpdesk Agent  ·  Admin →
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  7. Ticket organisation

    It would be helpful to have a ticket target date visible on the dashboard which can be used to sort and filter tickets by their due dates. This could then be developed to flag tickets which sit with predefined timescales (e.g. Due in 7 / 5 / 3 days) and change the colour of the ticket (e.g. green / amber / red) to draw attention to it.

    6 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  8. Treesize report

    Have a report which runs a Treesize report on the endpoint device with selection of which drive as well.

    5 votes
    1 comment  ·  Reports  ·  Admin →
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  9. Automation schedule that includes minutes

    I would like to be able to run scripts on a schedule of minutes. Currently the best frequency available is days.

    4 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  10. Order of operations for actions in an IT Automation

    When having multiple software bundles, scripts, etc in a single IT Automation, it would be very helpful to be able to assign the order that the actions are performed.

    3 votes
    1 comment  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  11. Duplicate or copy an existing ticket

    The ability to duplicate or copy an existing ticket. This can very useful when working with Parent and Child tickets on a large project.

    8 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

  12. Receive emails for the informational alert

    It would be handy if there was an option for sending out emails for Informational alerts.

    1 vote
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  13. Ignore office updates

    Sometimes we do not wish to push out Office updates at the same time as Windows updates. It would handy to have a checkbox that allows you to either enable or disable ALL Office updates from an automation policy.

    4 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  14. Agent as a credentialed user for AD auth/network share access

    It would be excellent to have the ability to config the agent user so it could be recognised and managed as an AD user or local/domain admin/user.
    This would allow the use of more script functions like xcopy of network folder/file shares to the client for deployment and allow it be a more useful tool where you want all other local admin restricted.

    If we could config the client to be a local admin or a domain user with authentication,

    3 votes
    0 comments  ·  Agent  ·  Admin →
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  15. We want to be able to trigger a rule if the severity of the ticket is changed to a higher or lower severity

    We want to be able to trigger a rule if the severity of the ticket is changed to a higher or lower severity.

    1 vote
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  16. threshold alerts with the level we want and not just the level from event viewer

    We can setup custom alerts for Event ID in thresholds. The problem is that when setting up the alert, the level has to match what is in the windows log. For example if we setup an alert for the Event ID 4672 for a user being granted admin rights. In the event viewer the level is "informational" so we have to setup the alert in the threshold as informational to match. It would be great if we could assign the Atera alert to Warning instead of informational. That would let us have that red flag warning that they may be…

    1 vote
    0 comments  ·  Alerts  ·  Admin →
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  17. Add hardware inventory fields

    Asset information notes on a device. Either defined by Atera or by me. Vendor, purchase date, and purchase price at a minimum. Have these appear on the auditor report.

    6 votes
    1 comment  ·  Devices  ·  Admin →
    How important is this to you?

  18. display reason for failure in email automation report

    Customizable email templates/reports (i.e. display reason for failure of an automation report)

    2 votes
    1 comment  ·  Devices  ·  Admin →
    How important is this to you?

  19. apply update on multiple clients

    Apply on or more specific windows updates manually (not through an automization profile) on multiple clients at one (in example for the whole folder/group). The report functionality (https://support.atera.com/hc/en-us/articles/115005734647-Patch-Search-Deploy-Report) is not sufficient

    2 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  20. Display updates for clients in folders

    When creating folders in the devices tab, I would like to see the updates for the client PCs in this folder/group. Currently it is necessary to open every client PC of a folder manually to manage the updates

    2 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?
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