Delay Sending of Response
Hi,
It would be helpful to have an option to delay the reply to a ticket. So that you can compose the reply but set it to send at time /date of your choosing. Similar to that Outlook's delayed send.
Thanks
7
votes
Michael Chapman
shared this idea
Nice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
-
Michael Chapman
commented
We would welcome this too, as we often work beyond the advertised open hours of the service desk. But still want to finish off any support requests before leaving for the day. Without sending the response outside of these hours as customers will start to think we are available for longer periods.