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6 results found

  1. Delay Sending of Response

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

    An error occurred while saving the comment
    Michael Chapman commented  · 

    We would welcome this too, as we often work beyond the advertised open hours of the service desk. But still want to finish off any support requests before leaving for the day. Without sending the response outside of these hours as customers will start to think we are available for longer periods.

    Michael Chapman shared this idea  · 

  2. Atera Dark Mode

    1,688 votes

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    Under Review  ·  90 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Michael Chapman supported this idea  · 

  3. Allow multiple reply emails from Atera for different customers.

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Chapman supported this idea  · 

  4. Custom reply email based on customer instead of using instead of just primary support email address

    6 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Michael Chapman supported this idea  · 

  5. Print agent software inventory

    23 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Chapman supported this idea  · 

  6. Print a Ticket

    116 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Chapman supported this idea  ·