Settings and activity
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7 votes
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Michael Chapman
shared this idea
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1,885 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Michael Chapman
supported this idea
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8 votes
Hi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Pubic Roadmap, under 'Ticket replies from multiple emails'
Best regards,
The Atera Team
Michael Chapman
supported this idea
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6 votesMichael Chapman
supported this idea
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24 votesMichael Chapman
supported this idea
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127 votesMichael Chapman
supported this idea
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We would welcome this too, as we often work beyond the advertised open hours of the service desk. But still want to finish off any support requests before leaving for the day. Without sending the response outside of these hours as customers will start to think we are available for longer periods.