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6 results found

  1. Delay Sending of Response

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Chapman commented  · 

    We would welcome this too, as we often work beyond the advertised open hours of the service desk. But still want to finish off any support requests before leaving for the day. Without sending the response outside of these hours as customers will start to think we are available for longer periods.

    Michael Chapman shared this idea  · 

  2. Dark Mode

    1,899 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Michael Chapman supported this idea  · 

  3. Allow multiple reply emails from Atera

    78 votes

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    15 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Michael Chapman supported this idea  · 

  4. Custom reply email based on customer instead of using instead of just primary support email address

    7 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Michael Chapman supported this idea  · 

  5. Print agent software inventory

    25 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael Chapman supported this idea  · 

  6. Print a Ticket

    128 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Chapman supported this idea  ·