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6 results found

  1. Delay Sending of Response

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Chapman commented  · 

    We would welcome this too, as we often work beyond the advertised open hours of the service desk. But still want to finish off any support requests before leaving for the day. Without sending the response outside of these hours as customers will start to think we are available for longer periods.

    Michael Chapman shared this idea  · 

  2. Atera Dark Mode

    1,756 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Michael Chapman supported this idea  · 

  3. Allow multiple reply emails from Atera for different customers.

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Chapman supported this idea  · 

  4. Custom reply email based on customer instead of using instead of just primary support email address

    6 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Michael Chapman supported this idea  · 

  5. Print agent software inventory

    24 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael Chapman supported this idea  · 

  6. Print a Ticket

    126 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Chapman supported this idea  ·