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  1. Integration with AlertOps or PagerDuty. This would allow notification by email, SMS, or phone call when a trouble ticket has been submitted in Atera. PagerDuty and AlertOps are used for on-call scheduling of technicians and for after normal business hours notification of new trouble tickets.

    1 vote

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  2. Would like the ability to purchase BitDefender Patch Management add-on.

    13 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  3. Please add most visited clients on dashboard so its easy to navigate to that client from the dashboard.

    6 votes

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    3 comments  ·  Dashboard  ·  Admin →
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  4. Patch reporting needs to tell you which machines are missing which patch, at present, it just says that so many machines are missing this patch which is not helpful to us or the end customer :O

    8 votes

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  5. Left side menu have minimize button, so we can choose icons or descriptions (Dashboard, Tickets Customers, etc), which is good.
    Could be nice to have something similar for customer administrative details when customers is chosen.
    That way we could have cleaner "desktop" with more details for devices, alerts etc. for that customer. Could be even more usefull for IT-depts. that have only one customer.

    2 votes

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  6. It is quite crucial to add an option to filter devices by "Model".
    That would help inventory counts a lot.

    I know it is possible with "Vendor" but for me, and I assume for many others, "Model" would really help.

    I assume that would be like a few lines of code for the developers since the function already exists, just add it for "Model".

    Thank you very much!

    8 votes

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    1 comment  ·  Devices  ·  Admin →
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  7. On non domain joined machines the network discovery shows that my machines are windows XP and not windows 10.

    Maybe fix that bug before implementing other features ?

    3 votes

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  8. It would be great to be able to run a manual scan after making changes to IP addresses on printers and related network IP based equipment.

    10 votes

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  9. Ich möchte gerne nach Möglichkeit die Geräte nach Seriennummer zu suchen. Ich habe hierzu keine Möglichkeit gefunden.
    Die sollte über alle Kunden möglich sein. Ich erhalte vom Hersteller, dass ein Geräte die Wartung verliert. Kann aber nicht sagen, wo dieses Geräte eingesetzt wird. Hier wäre die Suche sinnvoll

    2 votes

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  10. Would be nice if you could select the devices that you want alerts from instead of all the devices, like if you have servers and desktops mixed and you only want alerts from the servers to select only them to send out alerts for going offline etc.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  11. When on a ticket, it'd be a good idea to pause a ticket than outright stop it.

    7 votes

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    2 comments  ·  Tickets  ·  Admin →
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  12. It would be fine, if a ticket will be created automatically, when I connect to a device via Splashtop

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. Tracking of web domain renewal dates

    It would be really useful if Atera let us know or could track the expiration dates of our customers web domains.

    19 votes

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    2 comments  ·  Alerts  ·  Admin →
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  14. In some cases, it would be nice to have the possibility to monitor the Performance and Temperatur of the GPU.
    In spacial when users are CAD users and there is a high performance GPU inside.

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. We need a way to be able to bulk enable/disable monitoring for devices - currently you have to go into an individual device and enable/disable.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. Fix all alerts by allowing to create a filter to filter out stuff that is SPAMMING. Everyone should be monitoring software install and uninstall but your implementation is so SPAMMY is unusable.. such a waste of time when a few lines of code could fix it.. you know it's a problem, fix it.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  17. Ability to restart a service remotely as administrator

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. Would like to see devices at that are not up to date

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  19. Can we have the ability for CHAT to start maximised and not minimised.

    As all my clients just ignore it when its minimised !

    10 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  20. Improve email alerting. The ability to have more granular alerting on a per customer basis. The ability to email difference email addresses for a customer or even further and for a individual alert.

    5 votes

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    0 comments  ·  Alerts  ·  Admin →
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