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  1. It would be helpful to have a ticket target date visible on the dashboard which can be used to sort and filter tickets by their due dates. This could then be developed to flag tickets which sit with predefined timescales (e.g. Due in 7 / 5 / 3 days) and change the colour of the ticket (e.g. green / amber / red) to draw attention to it.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Have a report which runs a Treesize report on the endpoint device with selection of which drive as well.

    5 votes

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    1 comment  ·  Reports  ·  Admin →
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  3. I would like to be able to run scripts on a schedule of minutes. Currently the best frequency available is days.

    4 votes

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  4. When having multiple software bundles, scripts, etc in a single IT Automation, it would be very helpful to be able to assign the order that the actions are performed.

    3 votes

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  5. The ability to duplicate or copy an existing ticket. This can very useful when working with Parent and Child tickets on a large project.

    8 votes

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    1 comment  ·  Tickets  ·  Admin →
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  6. It would be handy if there was an option for sending out emails for Informational alerts.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  7. Sometimes we do not wish to push out Office updates at the same time as Windows updates. It would handy to have a checkbox that allows you to either enable or disable ALL Office updates from an automation policy.

    4 votes

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  8. It would be excellent to have the ability to config the agent user so it could be recognised and managed as an AD user or local/domain admin/user.
    This would allow the use of more script functions like xcopy of network folder/file shares to the client for deployment and allow it be a more useful tool where you want all other local admin restricted.

    If we could config the client to be a local admin or a domain user with authentication,

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. We want to be able to trigger a rule if the severity of the ticket is changed to a higher or lower severity.

    1 vote

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  10. We can setup custom alerts for Event ID in thresholds. The problem is that when setting up the alert, the level has to match what is in the windows log. For example if we setup an alert for the Event ID 4672 for a user being granted admin rights. In the event viewer the level is "informational" so we have to setup the alert in the threshold as informational to match. It would be great if we could assign the Atera alert to Warning instead of informational. That would let us have that red flag warning that they may be…

    1 vote

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  11. Asset information notes on a device. Either defined by Atera or by me. Vendor, purchase date, and purchase price at a minimum. Have these appear on the auditor report.

    6 votes

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    1 comment  ·  Devices  ·  Admin →
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  12. Customizable email templates/reports (i.e. display reason for failure of an automation report)

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  13. Apply on or more specific windows updates manually (not through an automization profile) on multiple clients at one (in example for the whole folder/group). The report functionality (https://support.atera.com/hc/en-us/articles/115005734647-Patch-Search-Deploy-Report) is not sufficient

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. When creating folders in the devices tab, I would like to see the updates for the client PCs in this folder/group. Currently it is necessary to open every client PC of a folder manually to manage the updates

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. Currently if we want to use the APIs to pull certain tickets or time entries for a particular client and/or a particular timeframe, we have to pull ALL THE TICKETS in our Atera account (which takes a long time, and generates a lot of traffic to Atera's servers).

    Can you please add additional criterias to avoid all this extra traffic and make the API calls faster?

    Time Entries and Tickets search:
    * Before date-time
    * After date-time
    * Customer ID
    * String in comments (all words, or any words).

    Thank you!

    13 votes

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    3 comments  ·  Tickets  ·  Admin →
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  16. Currently Atera provides an API key. With this one string of character, a person can temper with someone's account and create a lot of damages.

    Many of us use the API key to write code allowing us to create report that are not directly available in Atera.

    Can you please provide 2 keys:

    • API Read-Only key: those who want to write report type of code can use this key, and not even generate a write-enabled key.

    • API Read/Write key: this one will be just like the current one and allow all the UPDATE/CREATE/DELETE operations.

    Thank you!

    32 votes

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  17. Currently there is no way to quickly view/edit timeentries within a timeframe (all of for a client in particular). The manual process to do this is incredibly painful. (go to timesheet, and open manually each ticket, go to time entry, and pinpoint the time entry, save, re-run timesheet, etc.).

    Please add an screen to review all time entries.
    1) List the time entries (filter by timeframe, customer, billable or not)
    2) Allow to quickly edit a time entry
    3) Display total

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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  18. 1 vote

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    0 comments  ·  Devices  ·  Admin →
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  19. I would like a larger view of my open tickets. The Filter options minimize when I scroll all the way down, but I not before then. I would like a toggle button to hide the grayed out options under the Tickets / Tickets page. URL is https://app.atera.com/new/tickets

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

    10 votes

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    1 comment  ·  Alerts  ·  Admin →
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