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5058 results found

  1. Customizable email templates/reports (i.e. display reason for failure of an automation report)

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  2. Apply on or more specific windows updates manually (not through an automization profile) on multiple clients at one (in example for the whole folder/group). The report functionality (https://support.atera.com/hc/en-us/articles/115005734647-Patch-Search-Deploy-Report) is not sufficient

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. When creating folders in the devices tab, I would like to see the updates for the client PCs in this folder/group. Currently it is necessary to open every client PC of a folder manually to manage the updates

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. Currently if we want to use the APIs to pull certain tickets or time entries for a particular client and/or a particular timeframe, we have to pull ALL THE TICKETS in our Atera account (which takes a long time, and generates a lot of traffic to Atera's servers).

    Can you please add additional criterias to avoid all this extra traffic and make the API calls faster?

    Time Entries and Tickets search:
    * Before date-time
    * After date-time
    * Customer ID
    * String in comments (all words, or any words).

    Thank you!

    13 votes

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    3 comments  ·  Tickets  ·  Admin →
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  5. Currently Atera provides an API key. With this one string of character, a person can temper with someone's account and create a lot of damages.

    Many of us use the API key to write code allowing us to create report that are not directly available in Atera.

    Can you please provide 2 keys:

    • API Read-Only key: those who want to write report type of code can use this key, and not even generate a write-enabled key.

    • API Read/Write key: this one will be just like the current one and allow all the UPDATE/CREATE/DELETE operations.

    Thank you!

    32 votes

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  6. Currently there is no way to quickly view/edit timeentries within a timeframe (all of for a client in particular). The manual process to do this is incredibly painful. (go to timesheet, and open manually each ticket, go to time entry, and pinpoint the time entry, save, re-run timesheet, etc.).

    Please add an screen to review all time entries.
    1) List the time entries (filter by timeframe, customer, billable or not)
    2) Allow to quickly edit a time entry
    3) Display total

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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  7. 1 vote

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    0 comments  ·  Devices  ·  Admin →
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  8. I would like a larger view of my open tickets. The Filter options minimize when I scroll all the way down, but I not before then. I would like a toggle button to hide the grayed out options under the Tickets / Tickets page. URL is https://app.atera.com/new/tickets

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

    10 votes

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    1 comment  ·  Alerts  ·  Admin →
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  10. implementation of a maintenance window to disable alarms during this time

    16 votes

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    2 comments  ·  Alerts  ·  Admin →
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  11. You need to be able to downvote or leave comments about cloned scripts. A lot of them don't work and are dangerous but there is no way to convey this.

    5 votes

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  12. Is that possible to have the choice for add a second 2FA method, like number phone for sms or a secon 2FA application ?

    14 votes

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  13. Option to assign multiple contacts to a ticket.
    A single issue in a ticket can touch multiple users/contacts. When an ticket is scaled up from incident to problem. or when multiple people experience the same issue. I would like to be able to add more contacts to an issue.

    21 votes

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    2 comments  ·  Tickets  ·  Admin →
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  14. A new management page for contacts. Would be very useful to delete, move from client or modify several contact at the same time.

    8 votes

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  15. It would be helpful if there is a way to change Company, as well as requester, in tickets. For example, a company called "unassigned" appears when unfamiliar e-mails and domains send emails to the ticket forwarder address. If I can directly edit this information in the ticket, it will be extremely helpful.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. When a Ticket is closed can the email response include the last comment made on the ticket? Whether it be from the Customer or the Technician?
    My process is the update with final notes, press “Send Reply”, then I set the Ticket Status to either Resolved or Closed. I don’t see a way to set Resolved and have it Send Reply all in the same action.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. Assuming that heartbeats are sent both ways for machine availability, the server end is slow to recognize a computer is offline. This can make testing things like Wake on LAN very slow. If the client agent can somehow notify the server that a shutdown event was recorded and update the portal much sooner that would save a lot of time. Alternatively, decrease heartbeat interval times? Sometimes have to wait 5-10 minutes after shutting down a machine before the portal recognizes the device is offline.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. Currently Atera is allowed via DUO authentication app as a 3rd party app. I like that I can push or text an approval for my 2FA for my other apps, but this one I have to enter the 6 digit code. Can you get with DUO.com and add your product to an IT Authenticator vs a consumer google or other

    17 votes

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  19. SMS/Text message for Alerts depending on severity. Send a Text Message aswell as an email when a server goes down after X amount of time of no response from Agent.

    15 votes

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    3 comments  ·  Alerts  ·  Admin →
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  20. A way to deploy printer drivers when a driver needs to be updated. Or when a new network printer is being deployed but will use the same IP.

    4 votes

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