5042 results found
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Automatic agent deletion of clients that have not been online for a long time
It would be very helpful if there would be a function that outdated agents, for example, 6 or 12 months (arbitrarily adjustable) were no longer online, automatically deleted from Atera. So that you always have a clean client infrastructure and no corpses in the panel manually over the device filter setting must constantly clean.
2 votes -
Feature - Failed Login Attempts - Configuration
Dear Sir or Madam,
For the above mentioned feature we would like to be able to edit the configuration of the failed login attempts.
From how many failed login attempts in which time period should a message be issued.
The extension of this feature would help us a lot to use the monitoring with Atera as the only monitoring software.
With kind regards
3 votes -
Different level subscriptions for individual techs
When the majority of your clients are windows based and a handful are Apple. Allowing the techs that manage the Apple accounts to have a higher subscription than the others. This helps with not having to upgrade all subscriptions.
8 votes -
Integration with Blackberry Cylance PROTECT
Integration with Blackberry Cylance PROTECT
3 votes -
New address line
Unfortunately, the invoice module cannot be used for me:
Almost the complete address is output in one line, which is then cut off because it is far too long.
The information "Federal State" and "State" is not required, the important information "Zip Code" is missing.In order to be able to use the invoice module, I need:
Address1: street - street number
Address2: zip code - cityI wonder why no one has complained about this, isn't that obvious?
2 votes -
Audit Report for All Companies not just one at a time.
I won't the ability to export the audit report to excel for all computers, not just by a one company at a time.
10 votes -
Notification Center
Notification center is kind of limited. If we get a ticket, we don’t get a notification. Would be nice to have a bing that tells when a customer answers for example, it will allow us to respond faster.
2 votes -
Customize Snippet
Create your own snippet
5 votes -
Run scripts as specified user
It would be great to be able to:
--> run scripts with users - other than SYSTEM or current user
--> run scripts as credentials stored in the Atera Password-Manager23 votes -
Allow to RESOLVE Alerts via API (rather than only DELETE)
Currently, the API only allows to DELETE Alerts, but not RESOLVE them.
Please add this ability. Thank you!6 votes -
Public Notes in ticket - don't send email
Would like to enter public notes (available to contact/customer in portal) but choose whether to send update via email or just add note to ticket.
10 votes -
Close with Message
When I used Spiceworks, one of the features that was present was to add a note (which would be emailed to the user) while simultaneously closing the ticket by checking the "close ticket" box.
My users are usually pretty happy folks, so it's not uncommon for me to get a "thank you" or similar message in response to a solved ticket. If I respond with "no problem!" etc. then they get that message and then also a repeat of it when I close the ticket (since they get a message with the last notes added when I close the ticket).
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5 votes -
Valuable Updates Still Missing?
Why does it seem to take so long to get simple things included? Things like customizable statuses / notes(emails) into the ticket should also be placed in as time entries because there is effort being taken to communicate with a client, which should be accounted for............
Atera is a nice platform, but there are just basic things missing that should not need to be...........
1 vote -
Customer account creation
Allow a customer to create a portal account if their email domain is registered to a customer profile. At the moment the technician needs to do this.
1 vote -
Schedule report : Email Subject is to generic
When scheduled reports are created -
a generic message
"Your Atera ‘Agent Health’ report is here"
Can I option be added to either use the description (name of report) - or option to add the detail for the message
This way you know exactly what the content of the email is - rather than having to click the link5 votes -
Splashtop Business Integration
Allow to integrate with Splashtop Business account. Much like with the current ConnectWise Control.
16 votes -
Custom Icons on devices
Add 4 new boxes next to the status boxes for each device that can be set with or without an integration. There should be one for Webroot or Bitdefender, or any other AV that someone might use, another box should be for Backup Software like MSP360 or vendors choice, and two more boxes for whatever package the MSP offers. This would make it much easier to just look at client devices and at a glance see what software is on which device. We use Threatlocker as well, and DNSFilter.
My four boxes would be Webroot, MSP360, ThreatLocker & DNSFilter.
Currently…
4 votes -
Resend portal Email
A way to resend a customer the portal welcome email, without deleting the contact and re-adding.
24 votes -
Hide Network Discovery from Menu
Please create a way to hide "Network Discovery" from the menu for those of use not interested in purchasing that feature. Having "Network Discovery" with a "+1" bubble is visually annoying.
11 votes -
Emailed response thread context
Email reply thread context is lost if the user replies out of order, showing only the response, causing confusion for the user and technician at times. It would be better if the context of the reply was available to review in this case, maybe click or hover to see the context of the reply as we cannot make the assumption that the user is responding in the correct context either.
2 votes
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