5039 results found
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Ability to turn on new UI for only 1 tech
UI: ability to turn it on for only one tech and not everyone under the account.
2 votes -
Customize Awaiting Customer/Tech Response
Awaiting customer response and waiting for customer reply is not customizable. If blue/green, it doesn’t change the color. I can’t change that box to something else.
1 vote -
Ability to control ESX
Ability to control ESX
4 votes -
GPS tracking for tickets on Mobile App
Mobile app - it'd be great if there was GPS tracking for on-site work allocation on tickets.
8 votes -
Dashboard
A dashboard that ACTUALLY WORKS and reflects ticket numbers, and have ticket status' update properly so that closed tickets that get replied to ACTUALLY REOPEN A TICKET.
3 votes -
Option for marking Regular Desktops as servers
I have a few smaller customers that don't have real servers and use a workstation with Windows OS not server OS and I would like to monitor them as servers and have them listed as servers not workstations in the dashboard.
2 votes -
Network Discovery Improvement Ideas
Suggestions:
Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent…
12 votes -
Scheduled Report Email Direclty Download Link or attachment
it would be great to have a link to directly download the PDF and Excel Export, it would save a good amout of time when you have to archive 20-30 and send them to clients. Alternatvily, it would be nice to have the option in the Report scheduler to send the reports as attachments directly in the Email notificaion. that way we could skip the Download all togehter, that would also give us the option to send the reports directly to the Client instead of being in the middle.
6 votes -
Scheduled Report Notificaion Email Subject
Scheduled Report Email Subject should Include the name we provide for the Scheduled report instead of "Your Atera ‘Patch Status Summary’ report is here" should be something like "Your Atera 'MY Report Name' report is here" that would make the email notificaion much more useful. it would also be nice to have it in the Body of the email too.
5 votes -
Remove Admin from Auto assignment to ticket
Ability to remove the admin from being auto-assigned for tickets.
21 votes -
Ticket Field Job
Ticket/Field Sanction - We're looking for tools that would assist us with reallocating tickets to Field Jobs (Jobs that needs to be done on-site), with an easy access timer to keep track of time spent on-site. If there's an easy feature in Atera that could assist us with reallocating tickets to Field jobs, that'd be awesome.
3 votes -
Work from home - Server support
Splashtop supports work from home that allows users to connect to a server. Can we please add that functionality from Atera since it utilizes that product? Right now I have to add a Splashtop work from home license manually outside of Atera.
7 votes -
scheduled invoicing
We would like to automatically send out invoices based on a contract monthly rate, and have it send out every first of the month.
5 votes -
2fa access list IP address options
Ability to use network IP range when enabling Access List via 2fa login settings page in the Admin tab (Admin >> General >> Two Factor Authentication (2FA) >> Restrict IP Permissions >> Access List). Currently it only allows for a specific IP address. This is crucial for Public IPs that are Dynamic which is highly likely to keep changing.
3 votes -
Scheduled Report History "state in time" Reports
when I schedule a Report, I would like it to have a list List all previous Reports in the Web portal that have been ran over say the last 12 months. these would be State-in-time Reports to show the data state when the report was scheduled, these need to be collected for compliance and If I missed an email I don't have any ohter way to access these Reports.
For example, I have a Report scheduled to run a Patch Summary on the 1st of every month. I can See that report under the Scheduled reports, but I Would like…
3 votes -
FIPS Complian Agent
Use FIPS 140 compliant cryptographic algorithms for Agent Communications. Customers that have Compliancy requirements are unable to work with Atera Limiting our use case.
11 votes -
Save Ticket View Mobile App
Mobile Ap is rather limited. Ability to save views in the ticket view.
10 votes -
BackBlaze Integration
to be able to monitor backups for workstations and install clients with backblaze
9 votes -
Ticket Snooze
It is possible to schedule a ticket for the future.
It is possible to snooze an alert.
It would be nice to be able to snooze a ticket until a future date -or for a period of time- that way you can get it temporarily out of your queue, but still follow up with the user later.
5 votes -
web based remote
Web Based Remote Access Tool via Https browser. Currently Syncro has remote access via browser https., this is really good and removes the dependability from Slashtop (only works half time), Teamviewer (expensive) etc., if we can access device through browser that would be a very cool and much needed feature.
11 votes
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