4846 results found
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Freshdesk
We would love to see integration with Freshdesk CRM.
For example: Automatic ticket opening in case of alerts, option for remote control directly from the ticket page. and so..5 votes -
Information Security Risk
Support agents can access data in any user's machine without asking their permissions. It is a major information security risk and has been identified by data security auditor. I have raised requests earlier but they all have been ignored. Please get it fixed otherwise companies who are aware about information security will not recomend Atera. You can regenerate it by going to any Device >>> Manage >>> File Transfer. I would like to request all other community members to vote for it to get it fixed asap.
5 votes -
Mailbox Check
We have many applications that send status e-mails (backup application primarily) to our inbox.
It would be useful to have the possibility to scan the mailbox to search for keywords (error, failed, etc) and automatically open a ticket. Thank you.2 votes -
Customer Alerts
Would love to add an alert or pop-up in a customer profile so when our techs try and create a ticket or perform work for a client, they are aware that the client is on service hold.
4 votes -
Threshold Event By Source Improvement
Event By Source could be very powerfull if you add the possibility to define a filter ID (Events to Exclude (comma separated)) like there is in Event System. In this way is possible to receive alerts from specific source in any case and decide if any specific event ID can be ignore.
For example:
- Category: Events By Source
- Source Folder: Other
- Custom Folder: Directory Service
- Event Severity: Warning
- Source Names or Event IDs: Microsoft-Windows-ActiveDirectory_DomainService- Events to Exclude (comma separated): 3041
In this way I get all warning alert releated to Directory Service but ignore only…
3 votes -
Create ticket for customer without selecting contact person
I need the ability to create a generic ticket for a client for internal use, I don't want the ticket to show on the client portal.
5 votes -
Ability to see a ticket in an e-mail
There’s no “please reply above this line”, nor is there anything that allows me to see what the ticket is in an email, even after customizing the email alert. Additionally, I can’t even see what the user replies when I get email alerts. Same thing - I’ve even tried customizing it.
Basically, I’m looking for the ability to handle reading and replying to tickets, and their replies, via email.
6 votes -
Delete an agent for offline devices
Setting to automatically delete an Agent from a Customer after it has been offline for a specified period
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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API Report Custom Fields
The API does not report custom fields we create. At all. It also doesn't report Private Notes, only public replies/emails. If the fields exist on the ticket, we should be able to see that field in the API get request.
39 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Custom Fields in Email Templates
• You cannot include custom fields in email templates as a variable. You can automate them though, but for things like dates that makes automation useless since you can only say "this ticket has a date change for this custom field" and not the actual date it was set to. We should be able to add all fields on a ticket as variables to templates.
4 votes -
Add PDF attachment to Expenses in Tickets
Currently you can only attach images to "Expenses" within tickets. Please allow us to attach PDF's to the expense ticket submissions.
3 votes -
Parent & Child ticket relations
Ability to create tickets that are master tickets with sub tickets attached to it. mainly for bigger projects.
This will for example Created a Project, within that project multiple tickets link to it where one could see how far % a project is, whats completed, whats not.
63 votes -
Change header text color in White Label settings
Allow to change the headers' text color in the White Label branding and not only the background color
4 votes -
work from home password
Work from home forgot password option. We dont give access to the atera portal and we need to set the password and let them know what it is and they cant change it. There should be a forgot password option on the work from home login page.
14 votes -
Please add a way to copy a folder instead of just single file at a time
Please add a way to copy a folder instead of just single file at a time
3 votes -
Optimized Automation and Patch
Need to find a better solution for patch and automation.
The fact that you can't run Updates, System Restore Point, and a Restart all on one profile without it running into conflicts makes little sense to me.I have now made 9 total profiles (3 sets of 3 [we have 3 different types of patch profiles running at different intervals]) to fix this. For each type we have to run System restore point, then 1 hour later a separate schedule for patches, then 2 hours after that a different, separate profile for restart. Hopefully it works.
While it isn’t really…
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Configure Splashtop and Anydesk audio settings during remote sessions
Add the option to disable audio from remote computer during remote sessions. In splashtop and anydesk.
20 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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filter by serial number
Would like the ability to filter by serial number in the 'views'
6 votes -
Time interval for IO, bandwidth and services alerts
Possibility to edit the time intervals that triggers alert for IO, bandwidth and services alerts. Like this already exists for other alerts...
1 vote -
public facing knowledgebase without requiring login
The customer portal is only accessible if users login. Most of our customers create tickets by emailing us so they do not have a login.
Please create a public facing KB section that is really public and do not require a login. This is handy for general KB articles not linked to customers like public product KB etc
4 votes
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