When I used Spiceworks, one of the features that was present was to add a note (which would be emailed to the user) while simultaneously closing the ticket by checking the "close ticket" box.

My users are usually pretty happy folks, so it's not uncommon for me to get a "thank you" or similar message in response to a solved ticket. If I respond with "no problem!" etc. then they get that message and then also a repeat of it when I close the ticket (since they get a message with the last notes added when I close the ticket).

It would be nice to have one of the following to produce similar behavior in Atera.
1. Ability to submit notes and close the ticket at once via a "close ticket" checkbox or similar feature.
2. Ability to "close ticket without sending message" or similar feature. But since an MSP would benefit from having the system confirm closure of a ticket formally, option 1 is likely more beneficial.