5021 results found
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Device Metrics
Device metrics graph should have options to show other system stats like drive usage, drive space, temperatures, etc. Things that are monitored by threshold.
19 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Archive Retired Devices
Need to be able to archive or retire a customer.
9 votes -
Customer phone number
need to be able to add more than one phone number to a customer. We manage phone systems.
1 vote -
Ticket to contract type
- Be able to assign a ticket to all contract types. Sometimes I do work related to Backup or antivirus which I want to track time for, but may not be billable.
2 votes -
Alerts to show exact creation date
Alerts in the alert list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
2 votes -
Tickets show exact date
Tickets in the ticket list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
9 votes -
Password Management
Admin users should be able to log into their secure portal to see company passwords on file.
2 votes -
Passwords to show on portal
Each password tied to a customer needs an option: "show on customer portal for all users" or "show on customer portal for specific contact groups"
3 votes -
Group Contacts
Add ability to group Contacts ("Admin", "Billing", "Archived" etc)
2 votes -
Automate Acronis usage units
Backup contracts need to pull usage from Acronis units, so billing acronis usage doesnt need to be a manual process of checking storage in acronis.
8 votes -
Edit button stops timer
The edit button on the timer should stop the clock when clicked.
1 vote -
Report PDF to e-mail
ability to send automated reports in PDF format to email addresses.
8 votes -
Wake on Lan Automation
Wake on Lan for Updates via Automate
8 votes -
knowledgebase on mobile app
It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.
10 votes -
windows firewall check
Check for enabled Windows Firewall. Should be a simple but very usefull monitor.
7 votes -
Add Software Inventory via API
These link generates a list of installed Software.
https://app.atera.com/new/reports/template/software-inventory
It is possible to get these list per API41 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Rule set based on SNMP Values
For example VMware will expose the used value of the datastore, and the total size, so to get used space you need to subtract hrStorageUsed.1 from hrStorageSize.2 to give total used value. This could then be monitored as a rule within Atera.
3 votes -
Availability Monitoring alters for online and offline
I would like an email when a server goes offline using the "Availability Monitoring".
5 votes -
Assign Ticket based on devices and not agents
Tickets for monitored endpoints - there's not a linux agent yet, but I can monitor them. However, I cannot assign them to a ticket as I can only assign actual "agents". For example, I'm monitoring a linux server, if I click the "create ticket" button the agent field is blank... because it doesn't have an agent. It would be great if I could assign devices to tickets based on the device as opposed to the agent for this reason.
7 votes -
Navigating between pages
UI: Too many page changes - When I'm working on a ticket it's challenging to go back and forth from the device and other tabs.
4 votes
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