detailed report of tickets
The ability to report all logged tickets for a customer for a time period.
Not only the summary and amount but the actual content of tickets. Dates, times, entries and content. In this way the customer gets real insight in the work we perform for him.
Frank Pietersma
shared this idea
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Uriel Sapir
commented
Add a field for ticket description which will be present on the report.
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Joe Smith
commented
A report that would list all of the tickets for a date range that shows all of the ticket details. Basically a report that shows all of the details that we can see if we go to the customer, to the ticket tab, and open a specific ticket. It shows all of the updates, notes, date/time, etc that's associated with the ticket. Having a report that shows all of that detail for all tickets, with the same filters that other reports have (date range, customer, technician, etc). That would make our billing side much faster.