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5048 results found

  1. WhatsApp Integration - from Whatsapp, it would open tickets in Atera with convo

    40 votes

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    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.



    Best regards,

    The Atera Team



  2. Customer Nickname

    Customers sometimes have a brand name that is different than the actual company name. Our support agents know the client by the brand names. A custom field can be created, however it is now searchable.

    Marking the custom fields searchable in the customer search bar will improve efficiency.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  3. PSA: automate all of our 365 billable customers, our back up. Nice for Atera to bill that automatically every month. Keeps up with the # of subscription as we change that

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  4. Network Discovery: I want to see only NEW devices connected to the network. Right now, it shows all devices (not just new)

    24 votes

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  5. Integration MYOB = another accounting package. probably the biggest competitor with Xero in Australia.

    2 votes

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  6. Possible to put an Export Button for Recent Process report?

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks

    64 votes

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  8. The ability to see when a program runs, ie when powershell run send a alert

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  9. I would love to be able to add a CC on the new ticket page. I have to create a ticket , open it, have to respond to the ticket and add all the CC people 2 step process. If i could just throw a CC field just on a new ticket creation, that'd be helpful.

    38 votes

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    2 comments  ·  Tickets  ·  Admin →
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  10. The current "uninstall" function in Atera is extremely basic. There is no way to see the status, no way to schedule it, and it times out at seemingly random intervals, meaning software gets uninstalled from some machines but not others.

    If there was a more advanced way to manage this, including persistence/retrying until the software has confirmed uninstalled from a client/agent, that would be really helpful.

    8 votes

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  11. It would be useful to be able to specify a scripted action based on outage in addition to receiving alerts

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. It would be useful to be able to specify the polling interval for HTTP monitoring. I currently use Site24x7 and I am able to select the interval

    5 votes

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    0 comments  ·  Alerts  ·  Admin →
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  13. The user interface can be clumsy, especially if the endpoint is offline or has a slower bandwidth. If you can cache the information so the Atera Console is faster for us to walk through the information and just show the last time it updated. such as updating the information every 10 or 15 minutes for patches service states and such. And allow us to manually trigger a refresh if we want to wait for it. Otherwise, it can take 15 seconds or longer to view. For example service, I went in to restart a service on one workstation. It took…

    9 votes

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  14. When you merge tickets alerts, no information is left on the ticket so we don't know what it is referring to. Useful to add the body of the ticket or the title of the ticket/alert. Or maybe a link to the other closed ticket.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. Business hours: being able to add more than a certain time entry for Monday for example. Want in the morning and afternoons

    4 votes

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  16. The Add-Ons Menu provides no useful information or dashboard, it can be moved elsewhere and accomplish the same task without being in the way of other more important features.

    1 vote

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  17. A quick dashboard for visually seeing unhealthy bitdefender agents. If a customer uses bitdefender all assets should have bitdefender, so a way to see if any one agent doesn't have it installed or has issues would be great.

    49 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  18. Remove the bitdefender agent when the atera agent is delted

    24 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  19. Whenever a new company is created, create a new company to match in bitdefender.

    17 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  20. Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.

    14 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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