4885 results found
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OnCustomer Site API Value
OnCustomer Site API Value: dropdown to select True or False for OnCustomerSite
1 vote -
Agent Activation tied to Policy
It would be nice if we could enable/disable the Agent Icon at the policy level, so it's not another thing I need to remember to do when I deploy Atera.
Syncro handles this via policy, as do most other RMM's.
10 votes -
Enable HTML Editor In the Quick Reply Templates
HTML Editor for Quick Reply Email Templates
Option to view the HTML Editor for Sumernote added to toolbar its only add 1 tag more in the codecodeview: toggle wysiwyg and html editing mode
https://summernote.org/deep-dive/Already Released for the Email Templates but no for the Quick Reply Templates.
11 votes -
Filter devices based on user activity
When working on large software deployments (no - not the apps in Chocolatey), it would be extremely useful for me to filter devices based on user activity.
I could filter devices where the user has been idle for >2hrs. This lets me know that those computers are not in use and I can start a long running process on them.
This would be useful in many situations; like patch management and maintenance processes, in addition to large software deployments.
7 votes -
proforma
In add to i nvoice is useful to add proforma for customer.
1 vote -
resolution
It would be very useful to be notified (e.g. an email) when an alert has been automatically resolved.
For example, if a server goes offline I get an email and if it comes back online I always get a resolution email2 votes -
Show battery and charge state on agent side
Show actual state of charge and if the device is connected to the power line if it is a mobile device. Nice to have.
5 votes -
TAX on billing update
To be able to have a section on the invoice where example;
Total for a item to be able to extract the 10% tax so on the right hand of the invoice will show we charged $100 for a item and the system will auto show on the right the amount in tax and not without us having to do the total part of the invoice and gets added on top.
1 vote -
Would like to be able to add our own banking information on the invoice
To be able to add our payment type example bank transfer and display our account information on the invoice.
This is very important for use.
Also to be able to change or start from a specfic invoice number instead of starting with 16 votes -
Report to display all ticket information for a customer with no billing to send direct to customer
A report to display the below for a customer
1. How many tickets that was opened during a period
2. Type of ticket that was opened for example incident, request or change etc
3. Type of ticked example email or phone
4. Product example backup, security, the ones you create under Product Family
5. Not have any billing info as this report will get sent to customer.3 votes -
For Tickets, put another ADD button near the top
After entering the ticket title I'm having to scroll down the screen to click ADD. There would be a slight improvement in performance to put another ADD button near the top of the page.
1 vote -
Customized dashboard by tech
He wants to be able to customize the view of the dashboard per technician. This is a minor request but would be a great help. Meaning, each technician would see the dashboard that is relevant to them.
2 votes -
snmp
SNMP monitoring,
We monitor all DiskUsage / Memory, CPU, Network bandwidth Usage type OIDs on servers / switches / routor or any other SNMP device.
It would be very relevant to allow the activation or not of a historical graph of each supervised OID in order to be able to do troubleshooting or proactive supervision
Current SNMP monitoring is so incomplete without this essential functionality !!! We would like have some graph same as prtg/nagios/NMP/graphana/ or other
62 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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send alerts to customer
The ability to send alerts to the customer So they are kept in the loop aswell.
1 vote -
Add Outlook Add in for users to submit and track tickets
Add Outlook Add in to enable users to submit and track tickets.
1 vote -
alert ticket
Create ticket automation based on specific Threshold Items. Example: I want a ticket automatically generated when a disk usage threshold is met and assigned to a specific technician who oversees upselling. I do not want ALL warning or critical alerts to generate a ticket.
6 votes -
Add a feature that provides the same control as the Windows Update for Business 'Select the target feature update version' GPO option
Windows Update for Business 'Select the target feature update version' GPO option provides simple control of feature updates, will keep all systems at that feature update level so don't end up with a mixed environment.
It is also a way to stop Windows 11 from being proffererd to users, if it is set to a Windows 10 feature update version.1 vote -
HTTP Device Automation
Currently it is not possible to add an automation to HTTP devices.
So what will happen if a HTTP device fails? You will get a notification/ticket. Thats it.Would be nice if you could start an automation on one of the installed Agents up on failure of a HTTP device. For example restarting the HTTP service.
4 votes -
Improvements for service manager
When refreshing the services list, your search query gets lost and you have to retype the search everytime. Would be better to remember the search after refresh.
Startup type is not visible. This is a very important information. Is the service disabled? Or set to manual or automatic startup type?
3 votes -
axcient
Since Axcient is now supported by Atera, is there an idea in place to start allowing integrations with pre-existing Axcient accounts, instead of having to create a new account?
1 vote
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