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5021 results found

  1. Ability to assign multiple email addresses to one contact. We've found that some contacts have 2 email address that they use for their business and we'd like to have the ability to assign different email addresses to the one contact rather than have duplicate contacts against a customer.

    9 votes

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    1 comment  ·  Customers  ·  Admin →
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  2. Ability to backup the knowledgebase would be very useful. Thank you!

    6 votes

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  3. It would be great for a tech to be able to set themselves as 'out of office' if they're away for any period of time. This way if a client updates a ticket assigned to that tech we can have an automation rule unassign the ticket so someone else can deal with it.

    At present the only way to do this is either, have someone watching that tech's tickets, or unassign jobs before leaving for a holiday/sickness. The process is too manual.

    30 votes

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  4. Since Atera has partnered with Axcient for the computer backups with X360Recover, also adding their X360Cloud backup for M365 data would be very helpful. Is this something considered?

    4 votes

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  5. It'd be extremely helpful if I could run a script or something on multiple hosts and then export the script output of all those recently ran scripts into a CSV to analyze in excel.

    1 vote

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  6. When tagging tickets, currently, there are only pre determined tags by ATera.
    An option to add Tags would be a good idea.
    Ex. There are only 3 tag options for Hardware and there are way more hardware out there.

    2 votes

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  7. The ability to include the initial ticket description in email templates.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. When working in a ticket there are many times where I want to switch to the device. There's a button to go to the device, but it doesn't open it in a new tab. This causes problems for navigation - especially when I need to stop and start the ticket timer. If I right-click on the device to try and manually open it in a new tab, it ends up in a load loop and never completes.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  9. 2 votes

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  10. Add a column which shows the applied Automation Profile.

    Customer ---> Customer X ---> Devices

    Devices ---> Devices List

    3 votes

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  11. You cannot locate a merged ticket using the old reference number. The ticket which has been merged in to should be associated with the merged ticket and show up in searches.

    4 votes

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  12. I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.

    There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. Hi Atera Team,

    Good Day!

    I would like to suggest you for atera agent version upgrade, while installing .msi file or Running CURL command it is removed older atera agent and installing new one most of the time only removed old version not installing new one. So i asked Atera support chat they suggest me to run Powershell command to remove Atera agent completely and run CURL command for new installation. I believe this is not a correct method , please make a new method once i run a CURL command or .MSI file it will upgrade old version to…

    10 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. Currently there is no way to filter off of information like Domain. Not a huge issue, but would be useful to have access to that for the purpose of monitoring domain membership through Atera.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. It would be nice to have a dashboard pane that can be configured to display a grid of key OID values.
    example:
    Device Disk space CPU % Temperature
    Server 1 30000 10% 22C

    I think the SNMP template would need a "display on dashboard" flag for the OIDs as well as the display would need to group by SNMP template so all similar devices are together.

    The same is true for the Devices list - it would be nice to have the option to display key OIDs on the line with the device, i.e. flag "temperature" as a key OID…

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. Bulk Add Custom Field Parameters Via CSV Import.
    Currently, when a new custom field is created, that field has to be filled out one device at a time by browsing to each device page. This takes way too much time. It would be much easier to be able to export a device list with the custom field(s) as a column in a CSV and then fill out the CSV and import to update the devices' customer field(s).

    8 votes

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    1 comment  ·  Devices  ·  Admin →
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  17. The ability to create multiple or custom ticket boards. Examples like Alerts, Admin Work, Projects, Escalated.

    With appropriate work flow rules as well

    20 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Attach executable files to script:
    One big thing that is missing is the ability to attach executable files to scripts so that custom software can be installed. Similar to Kace, and I think NinjaRMM has similar functionality. I find the chocolatey feature to be of little use since it appears to use the public repo. Chocolatey doesn’t recommend using the public repo for production use.

    11 votes

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  19. Xero: You need the ability to sync and link specified items similar to how you do it with customers.

    1 vote

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  20. More extensive notes:
    I cannot see anyway to write general notes about a customer besides a one line note.

    31 votes

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    3 comments  ·  Customers  ·  Admin →
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