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5038 results found

  1. Being able to set the default threshold policy in bulk for customers rather than having to update each customer one by one. Setting to mark a default policy and deploy in one click would work well.

    2 votes

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  2. The ability to nominate a collection of critical services that the agent should automatically try to restart if they are ever stopped. Perhaps with a configurable number of retries before raising a critical alert.

    5 votes

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  3. The ability to nominate critical services that the agent should try to restart if they are ever stopped. Perhaps with a configurable number of retries before raising a critical alert or something.

    2 votes

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  4. We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.

    These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.

    I feel this is a 2 part request.

    1. Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
      For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
      CONDITIONS
      Ticket Field: Ticket Body,…

    8 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Expanding on earlier idea would be good to have the following:
    In Role Permissions:
    Build on to Desktop Remote Management and Server Remote Management but have a new item:
    Server Remote Access - Toggle remote access on or off for Servers.

    This way we can have a tech monitoring servers and running scripts we have made but make the tech assigned to role unable to remote into servers (Think L1 or L2 tech).
    Speaking of scripts, before "Manage Scripts" have a toggle to:
    "View Scripts" - on and off so that we can assign L1 or L2 tech the ability…

    28 votes

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  6. Huntress is increasingly a go-to service for MSPs of all sizes looking to buttress their security stack. It works alongside any AV, and has special integrations with Windows Defender. Please consider joining the likes of: Autotask PSA, ConnectWise Manage, Kaseya BMS and Syncro PSA.
    https://support.huntress.io/hc/en-us/articles/4404005078291-Managing-Incident-Report-Integrations

    29 votes

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  7. It would be great if the Ticket Title could be added to the Ticket Timer at the top so that when it is easy to see which ticket the timer is for.

    Currently it only shows Ticket number and the time accumulated.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  8. When hovering over a ticket, it would be helpful to see number of hours applied to the ticket without having to click into it.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Ticket list shows title as "#1234 Ticket Title".
    Open ticket shows title as "#1234 Ticket Title".
    But search result shows as "Ticket Title #1234", search should instead show "#1234 Ticket Title".

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Could it be possible to run a script against an API.

    We use a 3rd party helpdesk it will be good to use the helpdesk to call the API to run a sctipt. The 3rd party desk already grabs the machine details you see so we would like to run a script against it

    15 votes

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  11. subsequently change the type on the device WITHOUT creating the entire device or devices again.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. To get a report of the helpdesk agent to see if it's already active or not.

    1 vote

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  13. Problem:
    Currently it is possible to use a graph to display the CPU usage and memory usage.
    I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.

    Improvement:
    Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).

    Benefit:
    This will help to identify peak times on that server from network perspective…

    28 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. It would be very useful to have a section where you can generate and save network diagrams, SIR plans, network security configuration etc...
    Perhaps providing documentation templates or a way for users to share document samples and templates.

    85 votes

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    0 comments  ·  Customers  ·  Admin →
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  15. Multiple devices can be accessible/assigned to a single user

    PLEASE

    7 votes

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  16. When adding a ticket rather than just "add" the ticket, could we get another option to "add and resolve". This helps when entering tickets after the fact, we would not have to go back in and resolve...

    Thanks, Phil

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. It will be great if we can add printer, network devices, etc.. to the portal with live status. Please comment if we have that option already

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. Recent process under Report tab is not generating report other than yesterday's date, this was working before the recent update.

    6 votes

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    1 comment  ·  Reports  ·  Admin →
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  19. When we see the ticket status all look similar and I'm facing difficulty to understand ticket status. I recommend, for new ticket and Waiting for Technicians response status shows more brighter with red color, so that we can easily understand.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  20. We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.

    We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.

    I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable…

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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