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5048 results found

  1. Users logging into the Customer Portal are presented with all of their tickets by default. So Resolved and Closed tickets show, which has been confusing my users as they wonder why they have so many open tickets.
    The default view should either be controllable/customizable, or only show open/active tickets, with the ability to modify filter options to show closed/resolved tickets.

    1 vote

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  2. Ability to pull the customer satisfaction report just for one client and not all the clients

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. With a lot of apps being SaaS these days, it would be nice to be able to add a web browser shortcut linked to certain websites to device desktops.

    2 votes

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  4. Get notification when our support address is being blacklisted by Atera

    2 votes

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  5. Provide the ability to export client data such as passwords and other important information so it can be stored securely offline in the case of Atera not being accessible.

    5 votes

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  6. When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
    It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.

    14 votes

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  7. Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.

    208 votes

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  8. There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.

    It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
    If not set the general setting can be honored.

    7 votes

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  9. When I generate an invoice in Atera and export it to QuickBooks Online, the Service Date column lists the date the invoice was generated and exported. This is a problem for me because I bill at the end of the month. For services rendered to a client in July, I'll generate and export that invoice in the first few days of August, and on the exported invoice all of the service dates are for August even though the invoice is for services rendered in July. This is unnecessarily confusing to my clients. Right now I have to manually change the…

    6 votes

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  10. I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…

    3 votes

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  11. if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.

    3 votes

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    1 comment  ·  Devices  ·  Admin →
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  12. In the Device information it would be nice to have a geo location visible

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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  13. 2 votes

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  14. Users sometimes email in with info only in the subject, or they set out of office with no info in the body. If this occurs all we see in the ticket is a blank entry.
    Solution would be to include the email subject.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. Wants the invoice to have more information such as the following: https://www.economie.gouv.fr/cedef/facture-mentions-obligatoires

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  16. I would like to see the current network connection link speed on the devices screen and also on the Auditor report.

    This would really help trace cable faults where connections have dropped to 10/100mbps, or where old mini-switches have found there way back onto networks!

    Today I discovered a client had recently had 10/100mbps phones installed with there computers now daisy chained onto them!

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. When creating a ticket the end user may have a screenshot of the problem they'd like to share, allowing image attachment capabilities to the API would give them the option of need be.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Provide a client for Macintosh, so that it is also possible to run network discovery in pure Macintosh environments.

    3 votes

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  19. The possibiliy to store personal passwords of technicians also for themselves - passwords that only the technician should know (personal passwort safe) for Logins on 3rd party portals for example

    4 votes

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    0 comments  ·  Security  ·  Admin →
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  20. While entering time in a ticket, add the ticket status drop down to close or change the ticket status to reduce the amount of steps needed.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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