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5024 results found

  1. Attach files to script

    Attach executable files to script:
    One big thing that is missing is the ability to attach executable files to scripts so that custom software can be installed. Similar to Kace, and I think NinjaRMM has similar functionality. I find the chocolatey feature to be of little use since it appears to use the public repo. Chocolatey doesn’t recommend using the public repo for production use.

    11 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  2. Xero Sync Specified Items

    Xero: You need the ability to sync and link specified items similar to how you do it with customers.

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  3. Notes under customers

    More extensive notes:
    I cannot see anyway to write general notes about a customer besides a one line note.

    31 votes
    3 comments  ·  Customers  ·  Admin →
    How important is this to you?

  4. Alert schedule profile

    Alert schedule profile

    Create Schedule profile that can be imposed on specific Alert or Threshold profile
    When alert should be active or not .
    ( we have many sites on Generators with no continuous electricity 7X24 or sites / networks/equipment that is down for nights/weekends/holidays )

    Scheduled profiles can be used for other needs in the app other then Alerts

    Thnanks

    6 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  5. Dependent Alerts

    I would very much like to setup dependent alerts. In one scenario I might have a WAN device setup as a primary monitor for a site, and all agents (Windows, Mac, TCP, SNMP, HTTP, and Generic) devices that are under that (ie: on the same network) would be dependent on that primary monitor.

    This way, when internet connectivity is lost I don't get flooded with alerts from all monitored devices when they're offline or can't be reached.

    10 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  6. Additional Monitoring Metrics

    Monitoring metrics like latency, data jitter, and round-trip time (RTT) are very common in other monitoring solutions. It would be great if Atera added these metrics to TCP, HTTP, and Generic devices for much needed insight.

    Additional metrics that would be extremely useful for monitoring WANs are bandwidth capacity and bandwidth consumption.

    10 votes
    4 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  7. Monitor History Over Time

    Right now I can only see about a week of monitoring history for TCP, HTTP, SNMP, and Generic devices. I'd really like to see more data than that - at least enough to see trends over the course of a year or two. I'd also like to be able to report on this info.

    8 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  8. custom values monitoring

    Be able to execute and collect the result of a custom script via the agent (similar to zabbix) to monitor and alert about custom parameters in the device

    7 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  9. Read only access for Atera and Asset management Tool in Atera

    Hi Atera Team, Good Day!

    1.We are using Atera last few months , we have more than 10 support engineer and we need to provide them atera portal access read only the user can only see the option in atera can monitor and can't do anything .

    1. We required Asset management in Atera. we are having 1500 machines like laptop ,Desktop,Macbook,Tablets,Ram,Server,Switch,Router,Firewall.etc

    we need to maintain the asset ,we assigned these to whom and the user are currently working or resigned . how many stocks we have so that we need to maintain. I asked these question in chat box they…

    4 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  10. Validation code for WFH sent by email instead of sms

    Some of my customers are using WFH to connect to their computers. They have to validate by entering a code received by sms on a mobile. When several users have to use WFH, it's difficult to use the code because the mobile phone is not present. It would be eaiser if the code could be sent to an email address instead of a phone nr. Thanks for your attention.

    4 votes
    0 comments  ·  Work From Home  ·  Admin →
    How important is this to you?

  11. Lock out users temporarily

    If a device is lost or stolen or taken for a period of time, but will be returned at a later stage, there should be the option to lock out users until it is returned

    3 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  12. Display agent ID on device page.

    It would be nice to have the agent ID of computers displayed on the device page. We use the API a lot at our office and having this number easily accessible would make running PowerShell scripts on certain machines easier.

    2 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  13. Allow for Microsoft and Google Modern SMTP Relay / Authentication

    Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.

    14 votes
    1 comment  ·  PSA Tools  ·  Admin →
    How important is this to you?

  14. Device Tagging

    Allow tagging of devices to better organize and apply automations rather than manual Folder assignments.

    Tags should be able to be applied both manually and dynamically by rules (.i.e newly added, os version, laptop/desktop/server, days from last boot)

    7 votes
    1 comment  ·  Devices  ·  Admin →
    How important is this to you?

  15. Customer URL creation ability for admin for work From Home Featire.

    Customer URL setting for work From Home.

    Allow Admin to create the custom URL based not the client name to enable the more User friendly name of remote URL instead of long random string.

    Example - https://support.abc.com/workformhome/companyname

    ABC is the admin support sites.
    Company name which we can create based on the customization.

    1 vote
    0 comments  ·  Work From Home  ·  Admin →
    How important is this to you?

  16. More in depth configuration of technician rights

    It would be nice if you could change rights for technicians by feature.
    Currently there are only a hand full of options to change the rights.

    For example one of our technicians wants to create a software-bundle.
    It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.

    There are only 2 options like no Software-bundle or full Admin.

    2 votes
    1 comment  ·  Admin →
    How important is this to you?

  17. Return classic features to new UI ticket page

    There are a few missing features from the classic UI that makes the New UI much harder to use:

    • Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.

    • Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.

    • Autorefresh.…

    13 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  18. Ticket Summary

    Have an editable summary pinned to the top of a ticket.
    Useful for ticket notes, checklists, projects, master tickets etc

    3 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  19. Report for local users and printers

    A report to show local users and groups as well as printers, i.e. models and how they are attached to the computer

    9 votes
    2 comments  ·  Reports  ·  Admin →
    How important is this to you?

  20. Splashtop session recording

    Enable the ability to record Splashtop session. Splashtop already has it but Atera version that employees use, doesn't show the ability to record.

    23 votes
    Planned  ·  1 comment  ·  Agent  ·  Admin →
    How important is this to you?
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