5040 results found
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IT Automation queue per automation profile
There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.
It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
If not set the general setting can be honored.7 votes -
Service Dates for Invoices Exported to QuickBooks Online
When I generate an invoice in Atera and export it to QuickBooks Online, the Service Date column lists the date the invoice was generated and exported. This is a problem for me because I bill at the end of the month. For services rendered to a client in July, I'll generate and export that invoice in the first few days of August, and on the exported invoice all of the service dates are for August even though the invoice is for services rendered in July. This is unnecessarily confusing to my clients. Right now I have to manually change the…
6 votes -
Use QuickBooks for Service Definitions
I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…
3 votes -
notes
if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.
3 votes -
GEO Location
In the Device information it would be nice to have a geo location visible
7 votes -
Synchronize Atera with Tiime Accounting ( https://www.tiime.fr/ )
Synchronize Atera with Tiime Accounting ( https://www.tiime.fr/ )
2 votes -
User email ticket updates to include subject
Users sometimes email in with info only in the subject, or they set out of office with no info in the body. If this occurs all we see in the ticket is a blank entry.
Solution would be to include the email subject.2 votes -
Atera Invoice Details
Wants the invoice to have more information such as the following: https://www.economie.gouv.fr/cedef/facture-mentions-obligatoires
3 votes -
Display the network link speed - 100Mbps, 1GbE, 10GbE etc
I would like to see the current network connection link speed on the devices screen and also on the Auditor report.
This would really help trace cable faults where connections have dropped to 10/100mbps, or where old mini-switches have found there way back onto networks!
Today I discovered a client had recently had 10/100mbps phones installed with there computers now daisy chained onto them!
3 votes -
Allow end users to attach files/images to tickets.
When creating a ticket the end user may have a screenshot of the problem they'd like to share, allowing image attachment capabilities to the API would give them the option of need be.
3 votes -
Network Discovery for use in pure Macintosh environments
Provide a client for Macintosh, so that it is also possible to run network discovery in pure Macintosh environments.
3 votes -
Personal Password Store
The possibiliy to store personal passwords of technicians also for themselves - passwords that only the technician should know (personal passwort safe) for Logins on 3rd party portals for example
4 votes -
Add ticket status option in time entry window to closed ticket faster
While entering time in a ticket, add the ticket status drop down to close or change the ticket status to reduce the amount of steps needed.
4 votes -
Need A Way to View Tech's Time Entries for the Day
I used to use Connectwise and you could click on Time Entries to see how many hours a tech worked and it broke it down by tickets, so you could specifically see how long a tech worked a ticket when they had made the time entry.
5 votes -
List all customers and their total devices on one report
Currently we can go to REPORTS, AUDITOR and use the drop down list for each customer to see their total devices. A report that displays all the customers and their corresponding device totals is needed to provide to accounting to verify we are billing them properly. Thank you!
15 votes -
Add option for app-based 2FA for Work from Home (instead of only via SMS)
2FA Authenticator app for work from home instead of just 2FA via SMS
Right now, work from home only facilitates 2FA through the use of SMS. It would be nice to see the option to enable 2FA through the use of a 2FA app such as Duo, Authy, Google Authenticator, etc. This functionality is already available for technician accounts.Technically, 2FA via SMS is the least secure method of doing 2FA and it has been demonstrated that a sufficiently skilled hacker can intercept the text messages that contain 2FA codes. For this reason, app-based 2FA is preferrable over SMS-based 2FA.
…
37 votes -
ISL Online
Hello,
We use ISL Online for remote support, maybe to intergrate this also?
Guy
3 votes -
Thresold
Hello,
I have some Event viewer Tresolds. Iám missing 2 thinks here:
- Overruling the message with a understanding on instead of a copy of the event.
- If its Information i wont get a email notice, maybe to overrule it so it will email within the thresold rule? (Like inserting a USB)
Guy
1 vote -
Export off line devices from a customer
To be able to export all off line devices from a customer.
Would be really usefull for a review the offline devices to find out the reson why are off line.
This way we could find any old systems un used systems and also troubleshoot any Atera connectivity issues - showing an active system off line.1 vote -
address format
The address format on the dashboard is backwards. In the states the address is typically:
123 street Ave
City, State, Zip
USAbut on the dashboard the format is backwards
usa
State, city, address, zip.can we get this formatted correctly?
3 votes
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