4764 results found
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Display agent ID on device page.
It would be nice to have the agent ID of computers displayed on the device page. We use the API a lot at our office and having this number easily accessible would make running PowerShell scripts on certain machines easier.
2 votes -
Allow for Microsoft and Google Modern SMTP Relay / Authentication
Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.
18 votes -
Device Tagging
Allow tagging of devices to better organize and apply automations rather than manual Folder assignments.
Tags should be able to be applied both manually and dynamically by rules (.i.e newly added, os version, laptop/desktop/server, days from last boot)
11 votes -
Customer URL creation ability for admin for work From Home Featire.
Customer URL setting for work From Home.
Allow Admin to create the custom URL based not the client name to enable the more User friendly name of remote URL instead of long random string.
Example - https://support.abc.com/workformhome/companyname
ABC is the admin support sites.
Company name which we can create based on the customization.1 vote -
More in depth configuration of technician rights
It would be nice if you could change rights for technicians by feature.
Currently there are only a hand full of options to change the rights.For example one of our technicians wants to create a software-bundle.
It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.There are only 2 options like no Software-bundle or full Admin.
3 votes -
Ticket Summary
Have an editable summary pinned to the top of a ticket.
Useful for ticket notes, checklists, projects, master tickets etc4 votes -
Report for local users and printers
A report to show local users and groups as well as printers, i.e. models and how they are attached to the computer
9 votes -
Password Manager
Eine Funktion, dass man sich mit einem Klick auf ein Gerät oder eine Website verbinden kann und das Passwort und der Benutzer wird automatisch eingegeben. Bzw. einen Button mit dem man die Hinterlegte Website direkt Aufrufen kann.
2 votes -
Tickets API Calls
API Calls: add a data filter option for Tickets
16 votes -
chat
Traduire le module de chat en français !
Lorsque le technicien lance la demande chat, elle apparait à l'écran du client en anglais "WOULD LIKE TO CHAT".. Certains clients ne sont pas à l'aise avec ça et pourraient mal interpréter la demande.
Il y a une ligne à traduire et 2 boutons, ça doit aller vite1 vote -
ticketing
Have a link where non-technicians are able to submit tickets to the ticketing system on the behalf of clients. For example, a receptionist answering the phone and being able to submit the details to the ticketing system for a technician to pick up.
3 votes -
Atera Agent Startup Speed
Currently the Atera agent on Windows is configured as a service that has a startup type of "Automatic (Delayed Start)". This means that after a reboot, it can take the agent more than 5min to show up as online in the console.
I don't know about everyone else, but I like to work quickly and this is a real holdup. There are times that I'll be connected via Splashtop and it will quickly reconnect upon reboot. However, other times Windows may have pending updates to install, in which case Splashtop will disconnect because it times out waiting for the agent…
5 votes -
Reboot in Safe Mode with Networking
There have been many instances where I need to reliably reboot a Windows endpoint into Safe Mode with Networking so that I can run scripts and/or remotely connect to it.
I have a script that will do this now, but it would be excellent if Atera could build this into the agent so it isn't a guessing game. Rebooting into Safe Mode remotely can break my access if something goes wrong, and since 95% of what I do is entirely remote, having a reliable way to do this is really important.
24 votes -
power alert
Hello,
we would like to be able to set alerts for when a PC goes offline to receive Email Alerts.
1 vote -
Detailed reporting of work from home users
We need a report that shows us what cusomters and users are licensed for work from home. This seems trivial to implement.
20 votes -
Launch Powershell Script when client back online
Is it possible to add the ability to run a script when a customer comes back online?
14 votes -
Custom Report
Bonjour,
Est-il possible d'ajouter la possibilité d'ajouter les champs personnalisés dans les rapports d'agents ?
Pour un exemple, il serait très pratique de pouvoir visualiser rapidement quels sont les postes où le Bitlocker est activé.
Un grand merci d'avance.
2 votes -
Filtering by number of available patches
a filter feature on patches to arrange the order by who has the most updates to the least
3 votes -
time zone
I need to be able to do billing as soon as I complete a ticket in some instances, but I complete a ticket prior to my noon (12 pm) I am not able to see the ticket in the billing section. I can only put this down to TIME ZONE Differences. Same thing with all of my contracts, I have to wait until mid-day of the day they are due as they will not populate until then. This is supper annoying and needs to rectified immediately.
1 vote -
Wake on Lan to use Public IP address
Wake-on-LAN: It’s a brilliant feature that for the most part works really well, however sometimes a local IP doesn’t get reported from the machine to Atera. It’s got one and it’ll be registered with the DHCP server on the network etc, but because it wasn’t reported to Atera, Atera can’t wake it up. I know the device could be woken up, and I then have to use additional tools to wake the device up, so if there was an override of some sort, or the Wake-on-LAN feature used the public IP address to define the network for instance, this would/should…
4 votes
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