5048 results found
-
snmp trap
Most SNMP devices I deal with have the ability to send SNMP traps to a receiver, it would be nice to have the agent receive traps so issues can be discovered quickly (and this allows increasing the cycle of polling SNMP as issues from the device would be pushed immediately when detected)
17 votes -
Use single browser tab for Screenconnect sessions.
Use single/existing browser tab when launching Screenconnect remote session. Currently a new browser tab is created each time "Connect" is clicked.
8 votes -
Exporting Customers Details/Data
The ability to export customer data/details, since we have a way to import.
This for migrating to new MSP
2 votes -
sentinalone
SentinalOne integration (With MSP Portal)
4 votes -
Zomentum intergration
We are currently using Zomentum as a CRM but would love for it to connect to Atera. Zomentum connects to Connectwise & Autotask
2 votes -
Download all our own data and customer data from Atera
We should be able to export a full-offline copy of our own data and customer data from Atera.
14 votes -
Add API user to the activity logs in Atera so we can track what's been done by API
Add API user to the activity logs in Atera so we can track what's been done by API
For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.
9 votes -
Search for contacts with their mobile number
When an authorised contact calls us and their mobile number is stored in the Mobile Phone field, we should be able to use the search bar in Atera to find that mobile number and it's associated contact in Atera.
Currently 'Phone' field is included in the search but 'Mobile Phone' is not.
We have mobile phone numbers populated in Azure AD and therefore they are synced to the Mobile Phone field in Atera, this should be searchable.
1 vote -
Battery Health Report
Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage
272 votes -
IT Automation
It would be helpful to be able to control what Technicians see and have access to within IT Automation.
∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them…3 votes -
'select all' in the 'patch form'
I really miss the 'select all' in the 'patch form'. Moving the mouse all the way to the left top only to go back to the right bottom seems like an unnecessary motion.
3 votes -
We would like the ability to identify if a local administrator account has been enabled. Very simple, just run "net user administrator"
Please set it up to notify if a local administrator account has been enabled. This account is disabled by default, so if it is mysteriously enabled, we need to know about it.
7 votes -
SNMP v3
It would be a good idea to add the functionality to be able use Network Discovery to scan devices using SNMP V3.
All our switches are configured with SNMP v3 only due to security reason and adding all these switches for monitoring has become a challenge.33 votes -
Administrative licensing
With separate PSA and RMM solutions, there is cheaper licensing for administrative staff to access and assist with PSA tasks like billing and ticket creation.
Can we get administrative accounts with limited access for a cheaper cost than the current Atera licensing?27 votes -
Bulk Import of Custom Field for Agents
Dear Support,
There should be bulk import of Custom Field for Agent using .CSV or .xslx formats.
Currently we are able add custom field option for the agent but we have to manually enter the data. Since we have more than 1500 agents, the bulk import for custom field will be helpful.Request you to please review this feature board request.
8 votes -
tablet
Please allow splashtop RMM to be launched from an android web browser.
I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.
I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.
16 votes -
Allow customers to view/export timesheets from the customer portal
It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.
Exporting and adding timesheets to invoices every month is exhausting!
7 votes -
Alert when agent uninstalled
Receive a ticket when an agent is uninstalled - as the agent does not have a password to uninstall, it would be good to know if the agent is accidentally removed by someone, deliberate or accidentally.
If the password feature is under development, an option to receive an alert upon commencement of removal would be tremendous!
1,486 votes -
Communicate with users signed in on a device, without beginning a remote connection
While attempting to complete a task on a device clients device, I'm often encountering a user that is logged into that device. I can always check for logged in users before remoting in, however it would be really great to be able to send the current logged in user a notification or communication box to let them know that some maintenance is required.
2 votes -
Agent Notification of Updates to Devices/Users
Is it possible to have the Atera Agent show status (Alert Device/User) of incoming patches/Alerts to Devices/Users prior to starting a maintenance or patch cycle?
2 votes
- Don't see your idea?