4885 results found
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Show printer details in the Agent page on Atera
It would be good to have a section that states what printer is installed on the machine inside the Agent page. This would make it easier when buidling new machines and we can know what printers to install.
12 votes -
Service Monitoring only raise alert on consecutive failures
It would be highly beneficial to control the behaviour of the service monitoring threshold item. i.e. when a monitored service is down for 3 checks at 2 min intervals then raise an alert, rather than the service being flagged as down as part of a software update where the services starts and stops.
5 votes -
Multi-tenant customer management
Multi-tenant customer management:
Within our organization we are one of 14 different branches, to our knowledge Atera does not currently have any way for us to associate a customer to which branches provide that customer with support. For example, say we have 3 branches and 6 Unique Customers we need to be able to associate the customers as per the below:
Parent Company
- Branch ACustomer A
Customer BBranch B
Customer A
Customer B
Customer CBranch C
Customer A
Customer D
Customer E
Customer F
It would also be helpful to have dashboard views and alerts that…
11 votes -
More devices visible in Customer
More devices visible in Customer
As of the time of writing when you open a customer and switch to the Devices tab, then select All you are only able to see the first ten computers and must changes pages to view more. Having the ability to either:
Click on a drop down and adjust the number of devices visible from 10 to say 25, 50, 100 etc
Open the Devices page with a filter pre-applied for the customer you navigated from
This has the added benefit of actually making the devices screen useful once you have more than 15-20 customers4 votes -
fix the issue with servers not displaying the correct AV or firewall software if 3rd party software was installed
right now it only shows Windows Defender and nothing else.
3 votes -
Simple Ticket Merging
Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.
Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with…
10 votes -
UI interface based by user instead of account.
Allow some users to decide their own user interface without affecting the rest of the users of the account.
4 votes -
Reset search criteria under "All" Tab
It would be great if the search box criteria was reset in the "All" tab, when you click on another tab. Currently the search is active when you click on a different tab, which means you have to go back and clear the search criteria.
1 vote -
Option to disable auto ticket creation on chat.
It would be nice to have the option to disable automatic ticket creation when chatting with an end user. We don't use the ticketing system so it's just a nuisance to us.
4 votes -
Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar
Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar
4 votes -
Devices Section: Exportable To Include Custom Fields
Devices Section: Exportable To Include Custom Fields
2 votes -
Deduct time from time entry
On the time entry screen, it would be helpful to have the option to deduct time from a time entry. When technicians are working on a single ticket all day (like an onboarding or on-site issue), they need to be able to deduct their 30 minute lunch or time that they worked on another ticket while still accurately marking the time that they started and stopped that day. So if a technician is on-site from 8:30AM-5PM and took a 30 minute lunch and had a 20 minute phone call for another ticket, they could mark their time entry as 8:30AM-5PM,…
10 votes -
Improve Patch Summary status report
At the moment you can only see the top 10 devices but I need to see all devices that have patches outstanding for that customer. At the moment the only way to do this is to go page by page of devices and manually check this.
6 votes -
Suppress alerts schedule
Suppress alerts during a schedule. I.e. admins can match suppressed alerts schedule to certain tasks e.g. backups (when resources utilisation is often peaked and causes many alerts).
16 votes -
duplicate profile
Need to override setting on a device based and duplicate threshold profile
2 votes -
report
Report that can be sent to customers with just a list of their tickets in a time period. Time logged, ticket number, description, who dealt with it. No billing information.
4 votes -
CheckBox option under Folders
Under folders, have the checkbox ability as well so we can select some devices
7 votes -
Alerts on Back-Up info
Get backup info. If there is an issue with a back up, to be able to get alerts. right now we don't have info
1 vote -
Edit Relations Action Under Folders
Ability to move devices in folders directly under Customer > Devices > Folders > Unassigned. We cannot do it right now
2 votes -
Create alert when agent is not able to connect to Windows Update Server
If the agent is not able to collect data from Windows Update to check the update status, or the agent is unable to download the updates (both due to network problems at the client, proxy settings as example), the agent will not see any new update, so the device is displayed as "up to date" in the dashboard.
Please set an alert, when the agent is not able to pull windows update information or the updates itself, and why (you may have an exception which you could forward to the alert).
1 vote
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