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5016 results found

  1. It will be great if we can add printer, network devices, etc.. to the portal with live status. Please comment if we have that option already

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. Recent process under Report tab is not generating report other than yesterday's date, this was working before the recent update.

    6 votes

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    1 comment  ·  Reports  ·  Admin →
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  3. When we see the ticket status all look similar and I'm facing difficulty to understand ticket status. I recommend, for new ticket and Waiting for Technicians response status shows more brighter with red color, so that we can easily understand.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.

    We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.

    I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable…

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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  5. Recently Atera has added the ability to create custom ticket status, and also change the Ticket Activity Status manually. However I would like to create our own custom ticket activity status' beyond the "Read" "unread" "Awaiting customer response" "Awaiting Technician Response".

    Personally I find the coloured labels much easier to identify what the status of a ticket is, so being able to add Activity status' like "Pending Third Party" or "Booked in" will make it much easier to see what tickets I don't need to look at with a quick glance.

    36 votes

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    3 comments  ·  Tickets  ·  Admin →
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  6. CCleaner would be a great addition!

    8 votes

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  7. Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.

    4 votes

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  8. When a user is given work from home access IT needs to send them this incredibly long URL in order to access their PC. The real idea of work from home is that a user can access their computer from anywhere. If they are on a shared computer it is easy to remember https://app.atera.com/WFH. Users should be allowed to log into this shorter URL and then should be presented with the computer or computers that they can access. OR if they only have one computer it should take them directly from the login page to their computer.

    8 votes

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  9. We should be able to see an indicator that something was already scheduled. What's the purpose of having a shared calendar for Atera if we can't tell if a ticket has a Calendar entry?

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  10. IT Automation, Adding Customer by Folder. I cannot apply per folder from the setup screen, without adding the Customer first and Save, which then adds ALL DEVICES to the Automation job. There should be an option on the Applied To > Folders tab that allows me to select a Customer, then the Folder all in one screen.

    1 vote

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  11. IT Automation, Add Customer field to setup screen. We have numerous jobs that are setup Per Customer.

    2 votes

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  12. IT Automation list page, add Scheduled/Not Scheduled to lists page.

    2 votes

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  13. Add the ability to toggle between Active and Inactive Patch Management jobs. And to SAVE that choice

    2 votes

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  14. Add Description field that also displays on Patch Management and IT Automation list page, and the ability to Search on that description. At present we have to give our Automation Profiles very long names to help us determine what the job is for.

    2 votes

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  15. There is this feature in for "Patch Search & Deploy". However, the update query for Office Update it not seem to work (I never see Office update available by this feature, but if I manual perform check for update from application I can see there is updates available there). The Developer team should verify to get this feature work properly.

    4 votes

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  16. modify a device TYPE detected as a pc (because windows 10 or other client OS is installed) to be considered as a server by atera

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  17. Looking at the event log, I can see the AteraAgent service restarts every minute or so. This floods the windows event log with useless noise.

    Is it really necessary for the service to restart so frequently when there have been no configuration changes. If there are configuration changes, it should not be necessary for the service to restart. The only time that should be necessary is when the agent image itself has changed (like an upgrade).

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. The device display shows the "Last Logged User". But this information does not clearly indicate if the user is still logged in. It is often stale or incorrect, especially if more than one user is logged in.

    Ideally, it should show the currently logged in user (the one that's active). And it should show their status (Active, Idle, etc...)

    51 votes

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    1 comment  ·  Agent  ·  Admin →
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  19. We need feature we can send invoice via email to finance manager or if it can scheduled to be sent that will be great!

    2 votes

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  20. In timesheet is pretty good to group for technician and not only for ticket. This allow Admin to check if technician for all hours of day

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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