5021 results found
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Having a report of all customers about how many licences of work from home and to which agent they're applied to
To get a report of the helpdesk agent to see if it's already active or not.
1 vote -
Traffic monitor
Problem:
Currently it is possible to use a graph to display the CPU usage and memory usage.
I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.Improvement:
Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).Benefit:
This will help to identify peak times on that server from network perspective…28 votes -
Network documentation and diagrams section
It would be very useful to have a section where you can generate and save network diagrams, SIR plans, network security configuration etc...
Perhaps providing documentation templates or a way for users to share document samples and templates.85 votes -
work from home
Multiple devices can be accessible/assigned to a single user
PLEASE
7 votes -
Additional options when entering a ticket, "Add and Resolve"...
When adding a ticket rather than just "add" the ticket, could we get another option to "add and resolve". This helps when entering tickets after the fact, we would not have to go back in and resolve...
Thanks, Phil
3 votes -
how to add printer
It will be great if we can add printer, network devices, etc.. to the portal with live status. Please comment if we have that option already
4 votes -
recent process
Recent process under Report tab is not generating report other than yesterday's date, this was working before the recent update.
6 votes -
Helpdesk agent improvement
When we see the ticket status all look similar and I'm facing difficulty to understand ticket status. I recommend, for new ticket and Waiting for Technicians response status shows more brighter with red color, so that we can easily understand.
1 vote -
Organization Level Customization Of Atera Agent Startup Type
We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.
We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.
I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable…
5 votes -
Custom Ticket Activity Status
Recently Atera has added the ability to create custom ticket status, and also change the Ticket Activity Status manually. However I would like to create our own custom ticket activity status' beyond the "Read" "unread" "Awaiting customer response" "Awaiting Technician Response".
Personally I find the coloured labels much easier to identify what the status of a ticket is, so being able to add Activity status' like "Pending Third Party" or "Booked in" will make it much easier to see what tickets I don't need to look at with a quick glance.
36 votes -
CCLeaner Integration
CCleaner would be a great addition!
8 votes -
per user new look
Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.
4 votes -
Shorter URLs or a generic login page
When a user is given work from home access IT needs to send them this incredibly long URL in order to access their PC. The real idea of work from home is that a user can access their computer from anywhere. If they are on a shared computer it is easy to remember https://app.atera.com/WFH. Users should be allowed to log into this shorter URL and then should be presented with the computer or computers that they can access. OR if they only have one computer it should take them directly from the login page to their computer.
8 votes -
Calendar Integration
We should be able to see an indicator that something was already scheduled. What's the purpose of having a shared calendar for Atera if we can't tell if a ticket has a Calendar entry?
1 vote -
IT Automation, Adding Customer by Folder
IT Automation, Adding Customer by Folder. I cannot apply per folder from the setup screen, without adding the Customer first and Save, which then adds ALL DEVICES to the Automation job. There should be an option on the Applied To > Folders tab that allows me to select a Customer, then the Folder all in one screen.
1 vote -
IT Automation, Add Customer field
IT Automation, Add Customer field to setup screen. We have numerous jobs that are setup Per Customer.
2 votes -
IT Automation list page, add Scheduled/Not Scheduled
IT Automation list page, add Scheduled/Not Scheduled to lists page.
2 votes -
Active and Inactive Patch Management jobs
Add the ability to toggle between Active and Inactive Patch Management jobs. And to SAVE that choice
2 votes -
Add Description field that also displays on Patch Management and IT Automation list page.
Add Description field that also displays on Patch Management and IT Automation list page, and the ability to Search on that description. At present we have to give our Automation Profiles very long names to help us determine what the job is for.
2 votes -
Office update
There is this feature in for "Patch Search & Deploy". However, the update query for Office Update it not seem to work (I never see Office update available by this feature, but if I manual perform check for update from application I can see there is updates available there). The Developer team should verify to get this feature work properly.
4 votes
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