5039 results found
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Ability to CC someone when you create a ticket
I would love to be able to add a CC on the new ticket page. I have to create a ticket , open it, have to respond to the ticket and add all the CC people 2 step process. If i could just throw a CC field just on a new ticket creation, that'd be helpful.
36 votes -
Scheduling and better management of the software "uninstall" feature
The current "uninstall" function in Atera is extremely basic. There is no way to see the status, no way to schedule it, and it times out at seemingly random intervals, meaning software gets uninstalled from some machines but not others.
If there was a more advanced way to manage this, including persistence/retrying until the software has confirmed uninstalled from a client/agent, that would be really helpful.
7 votes -
HTTP Monitoring Actions
It would be useful to be able to specify a scripted action based on outage in addition to receiving alerts
5 votes -
HTTP Monitoring
It would be useful to be able to specify the polling interval for HTTP monitoring. I currently use Site24x7 and I am able to select the interval
5 votes -
Cache information for faster load times, and show the last update time.
The user interface can be clumsy, especially if the endpoint is offline or has a slower bandwidth. If you can cache the information so the Atera Console is faster for us to walk through the information and just show the last time it updated. such as updating the information every 10 or 15 minutes for patches service states and such. And allow us to manually trigger a refresh if we want to wait for it. Otherwise, it can take 15 seconds or longer to view. For example service, I went in to restart a service on one workstation. It took…
9 votes -
Ticket Merging Details
When you merge tickets alerts, no information is left on the ticket so we don't know what it is referring to. Useful to add the body of the ticket or the title of the ticket/alert. Or maybe a link to the other closed ticket.
4 votes -
Calendar with multiple hours on same day
Business hours: being able to add more than a certain time entry for Monday for example. Want in the morning and afternoons
4 votes -
Add-on section isn't useful for day to day use
The Add-Ons Menu provides no useful information or dashboard, it can be moved elsewhere and accomplish the same task without being in the way of other more important features.
1 vote -
Dashboard view to show what computers have a healthy or unhealthy bitdefender install
A quick dashboard for visually seeing unhealthy bitdefender agents. If a customer uses bitdefender all assets should have bitdefender, so a way to see if any one agent doesn't have it installed or has issues would be great.
49 votes -
When agent is deleted automatically remove / uninstall bitdefender
Remove the bitdefender agent when the atera agent is delted
24 votes -
Automatically Create a Package for a new company in Bitdefender
Whenever a new company is created, create a new company to match in bitdefender.
17 votes -
Automatically Sync, Create, Delete Companies in Bitdefender
Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.
14 votes -
snmp trap
Most SNMP devices I deal with have the ability to send SNMP traps to a receiver, it would be nice to have the agent receive traps so issues can be discovered quickly (and this allows increasing the cycle of polling SNMP as issues from the device would be pushed immediately when detected)
17 votes -
Use single browser tab for Screenconnect sessions.
Use single/existing browser tab when launching Screenconnect remote session. Currently a new browser tab is created each time "Connect" is clicked.
8 votes -
Exporting Customers Details/Data
The ability to export customer data/details, since we have a way to import.
This for migrating to new MSP
2 votes -
sentinalone
SentinalOne integration (With MSP Portal)
4 votes -
Zomentum intergration
We are currently using Zomentum as a CRM but would love for it to connect to Atera. Zomentum connects to Connectwise & Autotask
2 votes -
Download all our own data and customer data from Atera
We should be able to export a full-offline copy of our own data and customer data from Atera.
14 votes -
Add API user to the activity logs in Atera so we can track what's been done by API
Add API user to the activity logs in Atera so we can track what's been done by API
For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.
9 votes -
Search for contacts with their mobile number
When an authorised contact calls us and their mobile number is stored in the Mobile Phone field, we should be able to use the search bar in Atera to find that mobile number and it's associated contact in Atera.
Currently 'Phone' field is included in the search but 'Mobile Phone' is not.
We have mobile phone numbers populated in Azure AD and therefore they are synced to the Mobile Phone field in Atera, this should be searchable.
1 vote
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