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5056 results found

  1. New Dashboard Design like you show in ads for Atera

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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      1. If you see Add-Ons menu from Devices page, there are the Bitdefender and Webroot too, which is correct. But... unable to install Bitdefender from ATERA Agents webpage, only Webroot (missing Add-Ons menu...) Secondly, from Customers page there is a dedicated Webroot shield icon but Bitdefender is under three-dots, Add-Ons, Bitdefender, Antivirus, Install path, which is frustrated. (you should move Webroot to Add-ons)
    1. From Devices page - Software inventory: there is a search software bar, but if you see from Agents page - Software inventory, search software bar missing.

    2. Reboot required information missing from Agents page

    3. Unable to filter agent's Battery…

    2 votes

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  2. Show if the user logged into a device has Local Admin Rights or not.

    10 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. Simple script to enable "Windows File History"

    3 votes

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  4. Hello ! On mobile devices such phones, the lay-out of the article is not often well displayed : if the article contains images (print screens), they don't fit the screen and the right side is not visible.
    Could you work on that ?

    2 votes

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    • When we deploy Webroot - doesn't seem that Atera is saving the Webroot key that it has for the customer. one click and it would grab the correct key for that customer.
    5 votes

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  5. Click on a customer and see a list of all applied automations for that client

    3 votes

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  6. Integration to Add Contacts from Atera to 365 Tenant

    5 votes

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  7. It would be very interesting and very useful if the atera mobile application allows interaction with tickets so that field technicians who come to resolve incidents on site can record their times, used products and services, economically valued, and collect the customer's signature. . basically it would be interesting to be able to use it as a ticket application to close work orders on site.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. I can assign a threshold to all devices at once which is ok and all, but I would like to set a threshold profile to all customer profiles at once so that if a new PC is added to any client I don't have to push the application of the profile to devices to all again.

    My use case is that I am currently setting up new thresholds as if I were new to Atera to better match what we are currently doing. Then I will setup profiles for certain servers and such and apply them manually. Well I'd like…

    1 vote

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  9. Ability to receive email alert for when a restart occurs on a server. Monitoring for Event ID 1074 does not work as this is an informational alert and does not trigger an email.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  10. To create the ticket statuses by default under Customer > specific client > Tickets > filters. It would be nice to have the custom status also selected as per default. New ticket field are not automatically checked in the list for clients > tickets > statuses. Should be put by default.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera

    24 votes

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  12. TimeSheet Report: want to send to all my customers with the schedule but can't do everyone client one by one. Would be nice to select all clients to be sent out at the same time but to each client

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  13. Have all reports exported in PDF Format

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. Anticipation of Hardware:
    Would be nice to run a report that would do an estimation of the hardware in X amount of that so I can recommend for the hard drive. To be able to replace it in advance. There is all the information on the system but just to let them know when the issue will happen. You can see over time.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. We need a API end point for getting all workstations listed under a client.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. When viewing a device for a customer, it would be nice to go to the next device without having to return to the customer's page.

    For clients with 40+ devices, it would save time to be able to go forward & backwards in the list of devices.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  17. When I generate a ticket from event why do I need to pick the client, contact and agent, the system should pull all the information from the event

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. From the Ticket Summary screen, we have very few actions available to us. Delete, Assign, Status, Priority, Merge. It would be nice to be able to select several tickets and set to Silent first, before I take any of the above actions. In this scenario an end user is sending text messages to our helpdesk account and it is generating a separate message for each text. If we take action on these particular tickets it will send a message back to our help desk line, which in turn sends another message and creates another ticket (endless loop).

    1 vote

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    1 comment  ·  Tickets  ·  Admin →
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