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5048 results found

  1. It would be very interesting and very useful if the atera mobile application allows interaction with tickets so that field technicians who come to resolve incidents on site can record their times, used products and services, economically valued, and collect the customer's signature. . basically it would be interesting to be able to use it as a ticket application to close work orders on site.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. I can assign a threshold to all devices at once which is ok and all, but I would like to set a threshold profile to all customer profiles at once so that if a new PC is added to any client I don't have to push the application of the profile to devices to all again.

    My use case is that I am currently setting up new thresholds as if I were new to Atera to better match what we are currently doing. Then I will setup profiles for certain servers and such and apply them manually. Well I'd like…

    1 vote

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  3. Ability to receive email alert for when a restart occurs on a server. Monitoring for Event ID 1074 does not work as this is an informational alert and does not trigger an email.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  4. To create the ticket statuses by default under Customer > specific client > Tickets > filters. It would be nice to have the custom status also selected as per default. New ticket field are not automatically checked in the list for clients > tickets > statuses. Should be put by default.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera

    24 votes

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  6. TimeSheet Report: want to send to all my customers with the schedule but can't do everyone client one by one. Would be nice to select all clients to be sent out at the same time but to each client

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  7. Have all reports exported in PDF Format

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. Anticipation of Hardware:
    Would be nice to run a report that would do an estimation of the hardware in X amount of that so I can recommend for the hard drive. To be able to replace it in advance. There is all the information on the system but just to let them know when the issue will happen. You can see over time.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. We need a API end point for getting all workstations listed under a client.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. When viewing a device for a customer, it would be nice to go to the next device without having to return to the customer's page.

    For clients with 40+ devices, it would save time to be able to go forward & backwards in the list of devices.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  11. When I generate a ticket from event why do I need to pick the client, contact and agent, the system should pull all the information from the event

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. From the Ticket Summary screen, we have very few actions available to us. Delete, Assign, Status, Priority, Merge. It would be nice to be able to select several tickets and set to Silent first, before I take any of the above actions. In this scenario an end user is sending text messages to our helpdesk account and it is generating a separate message for each text. If we take action on these particular tickets it will send a message back to our help desk line, which in turn sends another message and creates another ticket (endless loop).

    1 vote

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    1 comment  ·  Tickets  ·  Admin →
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  13. Would like an option to remove the ticket creation timer.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  14. I find reviewing open or pending tickets very difficult to scan through as I can't see the initial request easily.

    Can we always have the initial request shown on the ticket as the 1st item, without having to click the conversation + also when hovering over a ticket, show the initial request not the last reply.
    Or at least have the option to choose

    3 votes

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  15. I would like to sugest the idee to edit the 'reply to' mail address which is now locked.
    We're getting phonecalls from customers for help wich then are put manally in Atera as a ticket, but it's then with the mail address of my collegue, so when ik try to contact i always have to choose the 'cc' option and put the address of the customer in it.
    Very time consuming and also every reply i do my collegue also get the answer creating to many mails.
    I hope we can change this 'reply-to' option in one of the following…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. When an agent is deleted as of now, there will be no trace of its metadata (like serial number) left. Perhaps there could be a section for 'Deleted devices' where the information on these devices remains.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. We would like to see a customizable ticketnumber.
    Instead of just having [#123] it would be awesome to add (at least) a custom prefix to it, so that we can achieve [PREFIX#123] to distinguish between different used systems and add automatic email processing in exchange.

    1 vote

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  18. Devices that are manually added (generic)(no agent) should not show up again on network scan.

    4 votes

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  19. It would make the cost so much more worth it if we were able to do Vuln scans and present an executive report directly from Atera. As it stands now the export is worthless via the excel sheet. It doesnt show the machine names for the CVE's listed

    46 votes

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  20. Under Manage then User Activity is a great report. Anyway to make that an automated report I can send when I want via email?

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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