IT Automation
It would be helpful to be able to control what Technicians see and have access to within IT Automation.
∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them (without the ability to edit).
∙ The first step would be for an Admin to be able to assign specific Automations as viewable on a per Customer basis.
DeAnna Birdsall
shared this idea
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DeAnna Birdsall
commented
As an additional note: We assign Technicians to specific Customers via Technician Roles.