4988 results found
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scheduled invoicing
We would like to automatically send out invoices based on a contract monthly rate, and have it send out every first of the month.
5 votes -
Ticket Snooze
It is possible to schedule a ticket for the future.
It is possible to snooze an alert.
It would be nice to be able to snooze a ticket until a future date -or for a period of time- that way you can get it temporarily out of your queue, but still follow up with the user later.
5 votes -
Increased visibility of ticket status - such as the whole line being shaded differently
With the new ticket view it is harder for the support team to differentiate on the list which tickets are "awaiting customer response" or "awaiting technician response" as there is a just small circle of either green or purple next to the status. We would like tickets where they are awaiting our reply to be obvious at a glance to prevent a reply from being missed.
5 votes -
Filter Tickets by Last Modified
It would be helpful if we could filter by Last Modified - e.g. Last Modified last week but not this week, so we can easily see if there are any tickets that we've missed out on updating.
5 votes -
Storagecraft
Integration with StorageCraft backup products.
5 votes -
Bulk move to Folder
It would be nice to be able to select and move multiple devices to folder. We deal with customer network takeovers, when we deploy Atera with GPOs or such and obtain tens to hundreds devices per customer at once. Then we need to sort them to Folders to apply correct Automation plans and Tresholds. This problem could be also solved with 'Agent-per-folder' installer which is already requested and voted for.
5 votes -
Email Alerting Improvements
Improve email alerting. The ability to have more granular alerting on a per customer basis. The ability to email difference email addresses for a customer or even further and for a individual alert.
5 votes -
IT Automation profile inheritance
set up waterfall inheritance model for IT Automation profile:
Customer -> Folders -> Agents
so the deepest can override settings of the above.Example:
Profile 1 with OS updates applied to customer "A" has "deny manual updates" Profile 2 with OS updates applied to folders "Servers" of Customer "A" has "enable manual updates"this feature should allow profile 2 to overrule Profile 1 (at the moment they conflict) and there is no way to exclude folders from the policy
5 votes -
Device filtering & listing size
Would like to see the option to be able to filter devices for (in my case) being "online" so we can remove all offline units from view. As well the list is so limiting with only 10 per page, it does not even go the length of the side information bar and likely (if it MUST remain static) could be set to 20 per page, ideally selectable 10.25.50.100 or ALL
5 votes -
User Logon report
Be able to report on logged on users for a workstation. Be able to provide a time and attendance report for users based on their logged on username.
5 votes -
voip
Integration with VoIP calling to see directly if number is matched the customer information in Atera?
5 votes -
Patch/AV caching at remote sites
In other MSP platforms I have used, we have the ability to cache patches and AV updates for a remote site on a single device which helps reduce the bandwidth requirements to deploy patches and AV updates. After talking to support, this architecture is not implemented today. This would be greatly beneficial for customers who have multiple sites but a single ISP at a central location.
5 votes -
blocked customers
Currently when viewing a customers individual record, One can set the customers as "BLOCKED" ( non payment/late payment etc) The tiny icon overlay is displayed ( from the ranking feature) . My request is:
1) Make this a little bigger or even allow us to create/upload own images and have up to 10 rankings.
2) Make this overlay display function, which is already available, make it available where ever the client is displayed. EVEN on tickets, Lists, etc.
5 votes -
Reporting (with excel Exports)
Across All Categories:
Being the admin on our system I have the need to run many reports across ALL Customers, or ALL Devices, or ALL Tickets, or any other detail.
We need a Report section where we can select certain criteria, and be able to run it against (All our system data)
ALL Customers, or ALL Devices, or ALL Tickets. I realize using ALL seems like a wide open query, but not if you limit the choices.Examples:
First select either Customer, or Ticket, or Devices, etc
Customer (Across all Customers)
drop down list of All available Customer fields (including…5 votes -
send mail from 2 different domains
replies on a ticket can only be sent from one domain. it would be useful if based on the client who sents the ticket we can reply with two different domains. for costumer A with domain B and for customer C with domain D.
5 votes -
Schedule a single script at the device level or in tickets
Scheduling a script run right at the device (or even inside a ticket where you could pick the device!) would be ideal, with users in meetings frequently we could schedule patch removals or other items requiring a reboot for post meeting or known free/available time - it would be ideal as well to get an automated ticket update saying it had run and completed or failed
5 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Freshdesk
We would love to see integration with Freshdesk CRM.
For example: Automatic ticket opening in case of alerts, option for remote control directly from the ticket page. and so..5 votes -
Information Security Risk
Support agents can access data in any user's machine without asking their permissions. It is a major information security risk and has been identified by data security auditor. I have raised requests earlier but they all have been ignored. Please get it fixed otherwise companies who are aware about information security will not recomend Atera. You can regenerate it by going to any Device >>> Manage >>> File Transfer. I would like to request all other community members to vote for it to get it fixed asap.
5 votes -
Create ticket for customer without selecting contact person
I need the ability to create a generic ticket for a client for internal use, I don't want the ticket to show on the client portal.
5 votes -
Custom Fields in Email Templates
• You cannot include custom fields in email templates as a variable. You can automate them though, but for things like dates that makes automation useless since you can only say "this ticket has a date change for this custom field" and not the actual date it was set to. We should be able to add all fields on a ticket as variables to templates.
5 votes
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