4714 results found

1. Please could I request a Network Reliability section in the Auditor Report.

   Downtime of server and network infrastructure can affect your ability to do business. Below is a representation of the uptime of critical hardware in your
   environment such as firewalls, routers and key servers. The time based SLA used for the calculations in this section is defined as 8:00 - 18:00
   Weekdays.

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2. Add support to Windows XP and other old OS

   Our customers have old computers we have to support. For example an old server running an old software that can't be installed anywhere else. They need it for archive. We must have Atera on this in order to monitor it, inventor it etc. Like Screenconnect, please keep support for older OS.

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3. monday.com

   Do you have any plans for integration with monday.com?

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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4. Timesheet report add links

   In the report add links for each values.
   Example : Add link to the ticket for Ticket ID and Title and Customer Name...

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5. Atera agent virus prescan verification

   This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.

   Appreciate any insight on this. :)

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6. Customer Feedback to shown as Reviews on Google

   Customer Satisfaction score that our customers leave us could be then added to Google Reviews of our company , so other potential customers can see what our current clients are saying.

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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7. Can you add other antivirus activity setting like viper

   Viper antivirus

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Integrate a CRM System
   5 votes

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9. HTML5 on ticket signatures
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10. Make all custom fields available in scripts

    Currently only agent custom fields are available to use in scripts. All custom field should be available (where sensible). For example, customer wide custom field containing data we want to access in a script.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. Granular Hardware Mapping (Slots & Ports)

    We need Atera's RMM agent to natively report granular physical device information. Currently, we cannot automatically determine which RAM slots (DIMMs) are occupied/free, or get a detailed mapping of connected controllers (USB, SCSI, IDE) and their corresponding slots and ports. This data is critical for accurate remote inventory management, planning hardware upgrades, and troubleshooting port-level issues without requiring a physical check. Please implement a native function to capture and display this data on the asset page.

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    0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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12. BackupPC

    We would like to see some free options for backup/restore software, just like we have Splashtop or Anydesk for remote access.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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13. azure department

    Include the department as a sync'd field with Entra ID integration

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    2 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. OKTA

    GEO location violation (Impossible Travel)... VIP account lockout... Breached Credentials Detection... Suspicious Activity... Admin Activity Anomaly alert... Change to critical policy... Super Admin Role Changes... API Token Creation/Revocation... OKTA Service Interruptions/Degradation...

    These are some of the items that would be ideal to notify or auto-ticket created.

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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

15. Device Attachment Preview

    I am unsure why you can preview in Customers but not in Devices. I am able to preview pictures in Customers but the same attachments in Devices cannot be previewed. They have to be downloaded first. There should be the ability to preview the most common types of files for any attachments across all of Atera or at least Devices. Thank you.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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16. Additional monitoring for IP/Domain/MX/DNS

    Website IP/Domain Name monitoring
    MX record and DNS record monitoring

    4 votes

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17. Include "Form Factor" in Agent Details and Reports.

    I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.

    Backend would ideally run (one-time):

    $ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
    switch ($ChassisType) {
    3 {"Desktop"}
    4 {"Low Profile Desktop"}
    6 {"Mini Tower"}
    7 {"Tower"}
    8 {"Portable"}
    9 {"Laptop"}
    10 {"Notebook"}
    11 {"Handheld"}
    12 {"Docking Station"}
    14 {"All in One"}
    23 {"Space-saving"}
    30 {"Tablet"}
    31 {"Convertible"}
    32 {"Detachable"}
    default {"Unknown"}
    }

    I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.

    Backend would ideally run (one-time):

    $ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
    switch ($ChassisType) {
    3 {"Desktop"}
    4 {"Low Profile Desktop"}
    6 {"Mini Tower"}
    7 {"Tower"}
    8 {"Portable"}
    9 {"Laptop"}
    10 {"Notebook"}
    11 {"Handheld"}
    12 {"Docking Station"}
    14 {"All in One"}
    23 {"Space-saving"}
    30 {"Tablet"}
    31 {"Convertible"}
    32 {"Detachable"}
    default {"Unknown"}… more

    4 votes

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18. kill this website

    This website is all but ignored by the dev team. just kill it so we do not get false hope.

    the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere

    4 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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19. roboshadow

    Vulnerability management integration

    4 votes

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    1 comment  ·  Roboshadow  ·  Delete…  ·  Admin →
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20. A precise control over the device reboot from Configuration policy

    A precise control over the device reboot from Configuration policy

    What we need:
    We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.

    What we have in Atera through configuration policy:
    • Disable auto-restart with logged-on users
    • Restart outside of active hours
    • Restart after selected time period
    o 15 – 180 minutes
    • Allow end users to control device restarts
    o Prompt users to restart their devices
    o Force restart option after a certain number of prompts
    o Option to customize the toast message

    What we have in MS Windows server Group Policy:
    • Turn off auto-restart for updates during active hours
    o the PC will not automatically restart after updates during active hours
    • Always automatically restart at the scheduled time
    o A restart timer will always begin immediately after Windows Update installs important updates, instead of first notifying users on the login screen for at least two days
    o The restart timer can be configured to start with any value from 15 - 180 minutes
    • Specify deadline before auto-restart for update installation
    o 2 – 14 days past the default (7 days) restart date
    o Restart can happen inside active hours
    • Specify deadlines for automatic updates and restarts
    o Updates will be downloaded and installed as soon as they are offered and automatic restarts will be attempted outside of active hours
    o Once the deadline has passed, restarts will occur regardless of active hours, and users will not be able to reschedule
    o Set a grace period for feature updates and quality updates to guarantee users a minimum time to manage their restarts once updates are installed
    o Option to set device to delay restarting until both the deadline and grace period have expired
    • Specify Engaged restart transition and notification schedule for updates
    o Control the timing before transitioning from Auto restarts scheduled outside of active hours to Engaged restart, which requires the user to schedule
    o The transition period can be set between 0 – 30 days from the time restart becomes pending
    o Specify the number of days a user can snooze Engaged restart reminder notifications (1 – 3 days)
    o Specify the deadline in days before automatically scheduling and executing a pending restart regardless of active hours (2 – 30 days)
    • No auto-restart with logged on users for scheduled automatic updates installations
    o Only notify the user to restart the computer

    A precise control over the device reboot from Configuration policy

    What we need:
    We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.

    What we have in Atera through configuration policy:
    • Disable auto-restart with logged-on users
    • Restart outside of active hours
    • Restart after selected time period
    o 15 – 180 minutes
    • Allow… more

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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