4751 results found

1. Customer Feedback to shown as Reviews on Google

   Customer Satisfaction score that our customers leave us could be then added to Google Reviews of our company , so other potential customers can see what our current clients are saying.

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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2. Can you add other antivirus activity setting like viper

   Viper antivirus

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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3. Integrate a CRM System
   5 votes

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4. HTML5 on ticket signatures
   5 votes

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5. Ability to be notified, Emailed when an agent is online.

   Ability to be notified, Emailed when an agent is online. This would be very helpful tracking down misplaced or stolen devices.

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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6. ticket tabs, close them when a ticket is closed!

   when i close a ticket i want the tab to close as well. Anything other than that is stupid and whoever vetoes this ideal needs sin binned.

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7. Automation trigger for new internal comments

   This feature request proposes adding a new event trigger to the automation engine that activates whenever a new internal comment is added to a ticket. Currently, automations are largely limited to public updates, but this addition would allow for seamless internal workflows—such as notifying specific team members or updating ticket metadata—based exclusively on private technician notes without alerting the end-user.

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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8. API Enhancement: Add 'LastInternalComment' and 'IsSolution' Properties

   We request two specific additions to the API to improve ticket management and documentation:

   Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).

   Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.

   Context & Why this is useful:

   LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.

   IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which specific comment solved the issue. This data exists in the UI but is missing from the API.

   We request two specific additions to the API to improve ticket management and documentation:

   Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).

   Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.

   Context & Why this is useful:

   LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.

   IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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9. Logical Stacking/Grouping of Patch Versions

   Feature Request: Patch Management Improvements

   1. Logical Stacking / Grouping of Patch Versions

   Issue:
   Patch Management currently displays multiple versions of the same patch as separate items, leading to:

   • A cluttered list
   • Difficulty identifying the latest relevant version
   • Confusing or inaccurate reporting
   • Inefficient patch evaluation workflows

   Requested Enhancement:

   • Introduce logic to group or stack all versions of the same patch under a single collapsed entry.
   • Display only the latest applicable version by default.
   • Allow users to optionally expand to see historical versions if needed.

   ---

   2. Ability to Hide or Filter Out Specific Patches

   Issue:
   Customers cannot hide outdated or irrelevant patch versions, resulting in:

   • Noise in the patch list
   • False perception of devices being out of compliance
   • Manual work to track what’s relevant

   Requested Enhancement:

   • Allow users to hide selected patches or categories of patches from visibility.
   • Option to mark a device "up to date" regardless of deprecated patch entries.

   ---

   3. Bulk Exclusion of Patches (Keyword-Based or Multi-Select)

   Issue:
   Excluding patches must be done one version at a time, which is extremely time-consuming—especially for vendors like Intel, Dell, or HP where dozens of minor revisions appear simultaneously.

   Requested Enhancement:
   Provide multiple bulk-exclusion options:

   • Keyword-based exclusion (e.g., exclude all patches containing “Intel Extension”, “Dell Firmware”, etc.).
   • Multi-select UI (checkboxes) to exclude many patches at once.
   • Bulk actions (exclude, hide, group, etc.) for selected patches.

   ---

   4. Improved Patch Display Customization

   Issue:
   Customers want more control over which patch categories or vendors appear, so only relevant updates surface.

   Requested Enhancement:

   • Allow filtering or toggling by vendor, patch type, severity, or category.
   • Offer a simplified “clean view” showing only meaningful, actionable patches.

   ---

   5. Enhanced Reporting Accuracy

   Issue:
   Reporting is skewed by the presence of older patch versions being listed as "missing," even when newer superseding patches exist.

   Requested Enhancement:

   • Update reporting logic to reflect supersedence and the latest required version.
   • Ensure that hidden/excluded versions no longer impact compliance scores.

   ---

   6. Roadmap Visibility for Patch Management Improvements

   Issue:
   Customer is in renewal evaluation and expressed frustration; they need clarity about whether patch usability improvements are planned.

   Requested Enhancement:

   • Provide a public or semi-public roadmap note indicating upcoming Patch Management enhancements.
   • Offer improved internal communication on how these FRs progress through Product review.

   Feature Request: Patch Management Improvements

   1. Logical Stacking / Grouping of Patch Versions

   Issue:
   Patch Management currently displays multiple versions of the same patch as separate items, leading to:

   • A cluttered list
   • Difficulty identifying the latest relevant version
   • Confusing or inaccurate reporting
   • Inefficient patch evaluation workflows

   Requested Enhancement:

   • Introduce logic to group or stack all versions of the same patch under a single collapsed entry.
   • Display only the latest applicable version by default.
   • Allow users to optionally expand to see historical versions if needed.

   ---

   2. Ability to Hide or Filter Out Specific Patches

   Issue:
   Customers cannot hide outdated or irrelevant… more

   4 votes

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   0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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10. Make all custom fields available in scripts

    Currently only agent custom fields are available to use in scripts. All custom field should be available (where sensible). For example, customer wide custom field containing data we want to access in a script.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. Granular Hardware Mapping (Slots & Ports)

    We need Atera's RMM agent to natively report granular physical device information. Currently, we cannot automatically determine which RAM slots (DIMMs) are occupied/free, or get a detailed mapping of connected controllers (USB, SCSI, IDE) and their corresponding slots and ports. This data is critical for accurate remote inventory management, planning hardware upgrades, and troubleshooting port-level issues without requiring a physical check. Please implement a native function to capture and display this data on the asset page.

    4 votes

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    0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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12. Device Info History - Hostname, Logins, Reboots

    There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.

    We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.

    First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included an additional field, called 'Device hostname', because the simple fact is you can change the name of a device in Atera completely different than the hostname of the device... but both are important, and thus should not be ambiguous.

    Device name
    Device hostname
    Domain
    Public IP
    Last login
    Last reboot

    Furthermore, it would be good to see the history for the owner info:

    Customer
    Folder
    Contact

    Anytime a new field is added here, it should also be considered for history tracking. Perhaps there should be a limit on things like 'Public IP' and 'Last reboot' history, but that can easily be an internal setting in the admin console or set to a number that nobody would have a problem with, like 30.

    There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.

    We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.

    First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included… more

    4 votes

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    1 comment  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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13. BackupPC

    We would like to see some free options for backup/restore software, just like we have Splashtop or Anydesk for remote access.

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. azure department

    Include the department as a sync'd field with Entra ID integration

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    2 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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15. change public entry to be a private entry

    We email into tickets renewals for services from suppliers then email to the customer on this ticket to advise on renewal pricing.

    If we just change the ticket to the customer they see the history from the original entry.

    We need to be able to change this to a private entry so the customer does not see the whole email chain.

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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16. Asset Depreciation Tracking Based on Cost and Year Usage

    Description: Add a native feature to calculate and track depreciation of IT assets based on purchase cost and age. Admins should be able to set depreciation method (e.g., straight-line), useful life, and view current book value. Include exportable reports for finance and budgeting purposes.

    Use Case: Supports financial planning and asset replacement strategies by providing real-time depreciation data.

    4 votes

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    0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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17. Track Historical Device Issuance (User Assignment History)

    Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.

    Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.

    4 votes

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    0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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18. OKTA

    GEO location violation (Impossible Travel)... VIP account lockout... Breached Credentials Detection... Suspicious Activity... Admin Activity Anomaly alert... Change to critical policy... Super Admin Role Changes... API Token Creation/Revocation... OKTA Service Interruptions/Degradation...

    These are some of the items that would be ideal to notify or auto-ticket created.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

19. Device Attachment Preview

    I am unsure why you can preview in Customers but not in Devices. I am able to preview pictures in Customers but the same attachments in Devices cannot be previewed. They have to be downloaded first. There should be the ability to preview the most common types of files for any attachments across all of Atera or at least Devices. Thank you.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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20. Additional monitoring for IP/Domain/MX/DNS

    Website IP/Domain Name monitoring
    MX record and DNS record monitoring

    4 votes

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    0 comments  ·  Delete…  ·  Admin →
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