5082 results found
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Combine configuration policies
It would be great to have the ability to set a policy to "Restart outside active hours" combined with "Disable auto-restart with logged-on users... or better, disable for active users (not idle). That way if for any reason a user is working outside of regular working hours it won't be forced out
5 votes -
Ability to select multiple contacts when creating new ticket
When creating a new ticket for a client it would be nice to send the initial email to multiple people instead of just a single contact.
5 votes -
Remove contract view from technicians
When removing permission for a tech to see billing, it should remove the possibility for them to view contracts and being able to edit them as well.
5 votes -
Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
5 votes -
Atera Agent Windows Device Manager
Be able to load device manager and disable/enable/uninstall/reinstall physical devices on the machine. Much like how software inventory and service manager modals work.
5 votes -
place file on client device from secure atera environment.
i would like to store customer specific files in atera and push them automatically to a specific location on the client. (for example: every new laptop should have an RDP file on the desktop containing the specific customer information about the RDP server.)
I would like to able to automatically copy the files from the secure atera environment to a folder. (place this file on %userprofile%\desktop / c:\users\public\desktop etc. etc.)
5 votes -
Atera to save Webroot Key
- When we deploy Webroot - doesn't seem that Atera is saving the Webroot key that it has for the customer. one click and it would grab the correct key for that customer.
5 votes -
Integration to Add Contacts from Atera to 365 Tenant
Integration to Add Contacts from Atera to 365 Tenant
5 votes -
Ticket Statuses Default to have the Custom Statuses
To create the ticket statuses by default under Customer > specific client > Tickets > filters. It would be nice to have the custom status also selected as per default. New ticket field are not automatically checked in the list for clients > tickets > statuses. Should be put by default.
5 votes -
banner
It would be neat if we could post an announcement or other service information that all technicians might see as a banner at the top of Atera
5 votes -
HTTP Monitoring Actions
It would be useful to be able to specify a scripted action based on outage in addition to receiving alerts
5 votes -
HTTP Monitoring
It would be useful to be able to specify the polling interval for HTTP monitoring. I currently use Site24x7 and I am able to select the interval
5 votes -
Data Export
Provide the ability to export client data such as passwords and other important information so it can be stored securely offline in the case of Atera not being accessible.
5 votes -
Need A Way to View Tech's Time Entries for the Day
I used to use Connectwise and you could click on Time Entries to see how many hours a tech worked and it broke it down by tickets, so you could specifically see how long a tech worked a ticket when they had made the time entry.
5 votes -
Critical Service Keep-Alive
The ability to nominate a collection of critical services that the agent should automatically try to restart if they are ever stopped. Perhaps with a configurable number of retries before raising a critical alert.
5 votes -
how to add printer
It will be great if we can add printer, network devices, etc.. to the portal with live status. Please comment if we have that option already
5 votes -
Organization Level Customization Of Atera Agent Startup Type
We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.
We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.
I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable…
5 votes -
per user new look
Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.
5 votes -
Discount ability on Contracts
Standard contracts are often used at MSPs, with standard rates. But the ability to differantiate the prising for varies sizes of customers via discount is important. It would ease the administration of a huge amount of custom rates. The customer think it is important to be able to see the discount on the invoice.
The discount could be a persentage as with "Products & Expenses"
5 votes -
DNSFilter Integration
Hi, It would be interesting to add DNSFilter (https://dnsfilter.com) as an integration within Atera. Thank you.
5 votes
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