4902 results found
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The ability to allow end customers to see their devices and alerts in addition to tickets
In addition to a customer portal to view tickets, a non-technician licence which would allow end customers to see their devices and alerts as well
5 votes -
Use External Link as Knowledge
It would be useful to have a cleaner way of presenting an external webpage as a knowledge article. For instance, you could place the link of a Microsoft knowledge article into your knowledge base as an article and it would automatically glean the information needed to create the title and description. Then if a user clicks on the article, they are sent to the Microsoft webpage relevant to their issue.
5 votes -
Availability Monitoring alters for online and offline
I would like an email when a server goes offline using the "Availability Monitoring".
5 votes -
Ability to have a view and/or report that will list all devices that require a reboot.
Now that the feature is there to show if a device needs a reboot, it would be nice if we could create a view and/or report that would show a list of those devices.
5 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We’ll update you
once it’s been implemented and released! -
Treesize report
Have a report which runs a Treesize report on the endpoint device with selection of which drive as well.
5 votes -
Downvote and report scripts in the shared script library
You need to be able to downvote or leave comments about cloned scripts. A lot of them don't work and are dangerous but there is no way to convey this.
5 votes -
SNMP OID Value History
It would be great if Atera could store the history of OIDs so we could see some historical data on the monitored OID
5 votes -
Report Export in XLS not XLSX
The Microsoft recommeded 'Office Security Baselines' blocks 'Excel 97-2003 workbooks and templates'.
Appears all the reports exportable in Atera are in the xls, not xlsx, document format which is blocked by this recommendation. Is it possible for these exports to changed xlsx. It's either that or CSV.
I'm sure your org is very security focused and will appreciated my dilemma.
5 votes -
send welcome message to contacts - anytime
Can you create a process to send the 'welcome message' with the portal and password to any new contact - maybe the contact was created through the import process or they can't find the original email with all the information they need to login.
5 votes -
Customize Snippet
Create your own snippet
5 votes -
Close with Message
When I used Spiceworks, one of the features that was present was to add a note (which would be emailed to the user) while simultaneously closing the ticket by checking the "close ticket" box.
My users are usually pretty happy folks, so it's not uncommon for me to get a "thank you" or similar message in response to a solved ticket. If I respond with "no problem!" etc. then they get that message and then also a repeat of it when I close the ticket (since they get a message with the last notes added when I close the ticket).
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5 votes -
Schedule report : Email Subject is to generic
When scheduled reports are created -
a generic message
"Your Atera ‘Agent Health’ report is here"
Can I option be added to either use the description (name of report) - or option to add the detail for the message
This way you know exactly what the content of the email is - rather than having to click the link5 votes -
Scheduled Report Notificaion Email Subject
Scheduled Report Email Subject should Include the name we provide for the Scheduled report instead of "Your Atera ‘Patch Status Summary’ report is here" should be something like "Your Atera 'MY Report Name' report is here" that would make the email notificaion much more useful. it would also be nice to have it in the Body of the email too.
5 votes -
scheduled invoicing
We would like to automatically send out invoices based on a contract monthly rate, and have it send out every first of the month.
5 votes -
Ticket Snooze
It is possible to schedule a ticket for the future.
It is possible to snooze an alert.
It would be nice to be able to snooze a ticket until a future date -or for a period of time- that way you can get it temporarily out of your queue, but still follow up with the user later.
5 votes -
Increased visibility of ticket status - such as the whole line being shaded differently
With the new ticket view it is harder for the support team to differentiate on the list which tickets are "awaiting customer response" or "awaiting technician response" as there is a just small circle of either green or purple next to the status. We would like tickets where they are awaiting our reply to be obvious at a glance to prevent a reply from being missed.
5 votes -
Filter Tickets by Last Modified
It would be helpful if we could filter by Last Modified - e.g. Last Modified last week but not this week, so we can easily see if there are any tickets that we've missed out on updating.
5 votes -
Storagecraft
Integration with StorageCraft backup products.
5 votes -
Bulk move to Folder
It would be nice to be able to select and move multiple devices to folder. We deal with customer network takeovers, when we deploy Atera with GPOs or such and obtain tens to hundreds devices per customer at once. Then we need to sort them to Folders to apply correct Automation plans and Tresholds. This problem could be also solved with 'Agent-per-folder' installer which is already requested and voted for.
5 votes -
Email Alerting Improvements
Improve email alerting. The ability to have more granular alerting on a per customer basis. The ability to email difference email addresses for a customer or even further and for a individual alert.
5 votes
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