4693 results found
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Single company, single technician, simplified dashboard
Have a toggle for a simplified interface, where small businesses with 20-30 computers, that are running DesktopOps in-house with 1 part time person with limited RMM knowledge, have an easier navigation experience.
5 votes -
Advanced Filters - Media Type
Media Type is already included in Reports/Audits etc which is fantastic.
What would be nice is to filter devices by Media Type (eg HDD's) so that that a Automation profile (say checkdisk/defrag) can be applied to just the HDD devices.
5 votes -
Mac Agent Included in the Pro Plan
Having Mac agents included in the pro plan
5 votes -
Audit
Netwrix Integration (Audit Software)
Detect security threats, prove compliance and increase IT team efficiency with IT audit software5 votes -
Alert for Virus definitions and Status of custom AV product
Alert for AV definitions and status not only for Bitdefender.
You are showing the AV product on the device already but you dont have alerts for all products.5 votes -
Optional visual feedback of agent actions in computers
It would be nice to enable feedback on the remote computers from an icon in the taskbar. For example, if it is "Patch Friday", I would like to be able to notify my customer that at 5pm, on Friday, the computer is installing updates. The end user should be able to see the announcement of the agent and also be able to open it at any moment and confirm what actions are being performed on his/her device. Kind of real-time feedback for the end user or server administrator.
5 votes -
Automate Alert E-mails
Ability to automate alert emails based on custom fields like we can default ones.
5 votes -
firewall
I would like to be alerted if unexpected ports are opened on the company firewall, a very simple pen test that scans a specified public IP (or URL) and checks if any non specified ports are open. It would be an automatic scan that runs once a day.
5 votes -
Multilanguage Support
Support automatic Language so it will be displayed in OS Langauge
5 votes -
logmein
We would like to see LogMeIn integration for remote desktop support.
5 votes -
More indepth reporting stats
When running reports there is currently no option to go deeper into the stats such as viewing ticket numbers for certain categories such as Tickets not responded to in SLA etc.
5 votes -
Give Device Friendly Names
It would be nice to be able to create friendly names for devices. That way we can search for people by name in the search bar. Say a client has like 300 devices. It'd be nice to make the PC name - HomePC101 and give it a friendly name such as like Matt Fox Home PC. Then we can just search "Matt Fox" in the search bar and pull up the device very quickly.
5 votes -
Drive Usage by percentage OR free space
Drive usage by percentage only is not terribly useful given the wide variety of current storage capacities: a 'data' drive may hold multiple TB, whereas an older/cheaper SSD may be 256GB or less.
Please add and AND/OR type statement to allow for multiple conditions in an alert, so we can specify a warning or critical alert based on relevant criteria, without having to create separate profiles for each type of device.
5 votes -
Ticket pane
Multiple ticket filters on one screen. Be able to assign an order to filters and if there are any tickets matching the filter they are displayed on screen in order of the filter preference then by the filter rules within that pane.
This will create a better work flow, allowing unassigned tickets to appear at the top of the list , open tickets secondary and pending after, or any other layout that suits.5 votes -
Please add some type of security (SOC) management integration such as CyberRocket SOC. This will give you a huge edge on competition
Please add some type of security (SOC) management integration such as CyberRocket SOC.
This will give you a huge edge on competition.5 votes -
Add links to the helpdesk agent icon
For ex. - personal website link
5 votes -
Ticket Adjustments and Scheduling
We need to be able to manually adjust tickets (times / dates, etc) and also be able to SCHEDULE tickets too (which should include reminder alerts, etc)
5 votes -
Be able to filter out customers
We've got a customer who is dealt with by a specific technician who also like to spam tickets and it'd be really useful for the other technicians to be able to easily filter out said customer.
5 votes -
Please could I request a Network Reliability section in the Auditor Report.
Downtime of server and network infrastructure can affect your ability to do business. Below is a representation of the uptime of critical hardware in your
environment such as firewalls, routers and key servers. The time based SLA used for the calculations in this section is defined as 8:00 - 18:00
Weekdays.5 votes -
Add support to Windows XP and other old OS
Our customers have old computers we have to support. For example an old server running an old software that can't be installed anywhere else. They need it for archive. We must have Atera on this in order to monitor it, inventor it etc. Like Screenconnect, please keep support for older OS.
5 votes
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