4780 results found

1. monday.com

   Do you have any plans for integration with monday.com?

   5 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. Prevent e-mail to customer

   Hi,
   We would like to prevent the automated e-mail info to the customer when a ticket status has been changed.
   We were already able to prevent the customer info upon creating a ticket, however the info e-mail about changing the status e.g. to "solved" will send an e-mail.
   Thanks in advance!

   5 votes

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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3. Timesheet report add links

   In the report add links for each values.
   Example : Add link to the ticket for Ticket ID and Title and Customer Name...

   5 votes

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   1 comment  ·  Delete…  ·  Admin →
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4. Atera agent virus prescan verification

   This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.

   Appreciate any insight on this. :)

   5 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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5. Customer Feedback to shown as Reviews on Google

   Customer Satisfaction score that our customers leave us could be then added to Google Reviews of our company , so other potential customers can see what our current clients are saying.

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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6. Can you add other antivirus activity setting like viper

   Viper antivirus

   5 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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7. Integrate a CRM System
   5 votes

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   0 comments  ·  Delete…  ·  Admin →
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8. HTML5 on ticket signatures
   5 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Patch & Automation Feedback Too Vague

   This has to be the single most painful feature for us. The report may as well not exist because it doesn't tell us anything meaningful about 90% of the time, and it is incapable of reporting current progress.

   It also lacks any detail around each sub-process start/finish time, as well as the overall finish time of the entire process.

   We need something that can provide us with a granular status where each item in a bundle is reported as being started, show any in-progress status that is provided by the installation package, and provide a finish timestamp for each item along the way.

   This arbitrary message of "Unable to fetch information from agents." is absolutely ridiculous... why did it fail to fetch? How far did it get in the process? What happened in the process? Is the agent responsive?

   MORE DETAILS!!!!!!

   This has to be the single most painful feature for us. The report may as well not exist because it doesn't tell us anything meaningful about 90% of the time, and it is incapable of reporting current progress.

   It also lacks any detail around each sub-process start/finish time, as well as the overall finish time of the entire process.

   We need something that can provide us with a granular status where each item in a bundle is reported as being started, show any in-progress status that is provided by the installation package, and provide a finish timestamp for each item… more

   4 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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10. Improve Handling of Security intelligence updates (KB2267602)

    Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates

    I propose the following:
    1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically be checked and installed automatically at that interval even if the normal Windows Update Schedule is disabled. There are also options for scheduled day and times, but the interval setting should run independently of that.
    
    Yes, we can create an IT automation profile to install definition updates daily or multiple times a day, but it clutters up the automation run history log.

    2) Exclude KB2267602 from the available patches indicators. (Or at least have an option to do so) . You could also add it as a separate definition updates indicator column that could be turned on.

    3) Add the most recent definitions update version and date to the device OS and Security page

    4) In addition to the all or nothing Windows Update settings in the Atera Configuration policies, let us pick an advanced option with all of the same knobs that are available in group policy: https://learn.microsoft.com/en-us/windows/deployment/update/waas-wu-settings

    Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates

    I propose the following:
    1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically… more

    4 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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11. Cancel Ticket Creation Confirmation

    When creating new tickets the cancel button is located directly next to the create button. This cancel button doesn't require any confirmation, and immediately cancels and deletes any information entered into the ticket. With a sensitive mouse it is too easy to click the cancel button by mistake forcing the ticket creation process to restart.

    4 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Signature ios

    Add signature options to mobile apps for technicians. Currently it doesn’t pull them through from profile so responses done on mobile app don’t include a signature

    4 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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13. Logical Stacking/Grouping of Patch Versions

    Feature Request: Patch Management Improvements

    1. Logical Stacking / Grouping of Patch Versions

    Issue:
    Patch Management currently displays multiple versions of the same patch as separate items, leading to:

    • A cluttered list
    • Difficulty identifying the latest relevant version
    • Confusing or inaccurate reporting
    • Inefficient patch evaluation workflows

    Requested Enhancement:

    • Introduce logic to group or stack all versions of the same patch under a single collapsed entry.
    • Display only the latest applicable version by default.
    • Allow users to optionally expand to see historical versions if needed.

    ---

    2. Ability to Hide or Filter Out Specific Patches

    Issue:
    Customers cannot hide outdated or irrelevant patch versions, resulting in:

    • Noise in the patch list
    • False perception of devices being out of compliance
    • Manual work to track what’s relevant

    Requested Enhancement:

    • Allow users to hide selected patches or categories of patches from visibility.
    • Option to mark a device "up to date" regardless of deprecated patch entries.

    ---

    3. Bulk Exclusion of Patches (Keyword-Based or Multi-Select)

    Issue:
    Excluding patches must be done one version at a time, which is extremely time-consuming—especially for vendors like Intel, Dell, or HP where dozens of minor revisions appear simultaneously.

    Requested Enhancement:
    Provide multiple bulk-exclusion options:

    • Keyword-based exclusion (e.g., exclude all patches containing “Intel Extension”, “Dell Firmware”, etc.).
    • Multi-select UI (checkboxes) to exclude many patches at once.
    • Bulk actions (exclude, hide, group, etc.) for selected patches.

    ---

    4. Improved Patch Display Customization

    Issue:
    Customers want more control over which patch categories or vendors appear, so only relevant updates surface.

    Requested Enhancement:

    • Allow filtering or toggling by vendor, patch type, severity, or category.
    • Offer a simplified “clean view” showing only meaningful, actionable patches.

    ---

    5. Enhanced Reporting Accuracy

    Issue:
    Reporting is skewed by the presence of older patch versions being listed as "missing," even when newer superseding patches exist.

    Requested Enhancement:

    • Update reporting logic to reflect supersedence and the latest required version.
    • Ensure that hidden/excluded versions no longer impact compliance scores.

    ---

    6. Roadmap Visibility for Patch Management Improvements

    Issue:
    Customer is in renewal evaluation and expressed frustration; they need clarity about whether patch usability improvements are planned.

    Requested Enhancement:

    • Provide a public or semi-public roadmap note indicating upcoming Patch Management enhancements.
    • Offer improved internal communication on how these FRs progress through Product review.

    Feature Request: Patch Management Improvements

    1. Logical Stacking / Grouping of Patch Versions

    Issue:
    Patch Management currently displays multiple versions of the same patch as separate items, leading to:

    • A cluttered list
    • Difficulty identifying the latest relevant version
    • Confusing or inaccurate reporting
    • Inefficient patch evaluation workflows

    Requested Enhancement:

    • Introduce logic to group or stack all versions of the same patch under a single collapsed entry.
    • Display only the latest applicable version by default.
    • Allow users to optionally expand to see historical versions if needed.

    ---

    2. Ability to Hide or Filter Out Specific Patches

    Issue:
    Customers cannot hide outdated or irrelevant… more

    4 votes

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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14. Contacts should include a Department Field

    We have clients that require us to bill by Department. It would be great if the Contacts screen had an additional field, that displays right under the the Cusomer Name, "Department", so it is viewable on on the Ticket details screen in the Contact info area.

    •  

    4 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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15. Greater variety of basic reports for non power accounts

    The ability to generate simple reports for a client based on a singular category such as OS Version or a specific hardware specification such as the companies devices RAM capacity.

    4 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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16. Folders/Organization for Ticket Automations and Patch Automations

    We have a lot of ticket automations and patch management automations set up as every customer needs things set up a little different. Over time, this adds up and makes the automation pages feel very cluttered. It would be nice to have a way to organize these, ideally by customer. For ticket automations in particular, if it's broken down by customer, the ticket automations would only run for that customer. So, you could have general ticket automations and customer-specific ticket automations.

    4 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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17. azure department

    Include the department as a sync'd field with Entra ID integration

    4 votes

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    2 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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18. change public entry to be a private entry

    We email into tickets renewals for services from suppliers then email to the customer on this ticket to advise on renewal pricing.

    If we just change the ticket to the customer they see the history from the original entry.

    We need to be able to change this to a private entry so the customer does not see the whole email chain.

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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19. Track Historical Device Issuance (User Assignment History)

    Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.

    Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.

    4 votes

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    0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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20. OKTA

    GEO location violation (Impossible Travel)... VIP account lockout... Breached Credentials Detection... Suspicious Activity... Admin Activity Anomaly alert... Change to critical policy... Super Admin Role Changes... API Token Creation/Revocation... OKTA Service Interruptions/Degradation...

    These are some of the items that would be ideal to notify or auto-ticket created.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team