4701 results found

1. Atera Uninstall

   The ability to enable Atera Uninstall, per device. Our only option at this point is a global setting that affects all devices.

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2. planner

   I would appriciate a lot to have the possibility to organize my tickets in kanban mode, as I could do it in Microsoft Planner. I could drag-drop tickets in columns : backlog, planned, in progress, ended ...
   Actually i use categories but it's not as good as Planner.
   Thanks for your attention.

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3. A report that will list all Bitlocker keys for the associated PC

   Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can see the status in the auditor so why not the key as well?

   Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can… more

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   1 comment  ·  Reports  ·  Delete…  ·  Admin →
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4. MAC address/OUI/Vendor lookup

   Identify the MAC address vendor in the network discovery findings. This would help techs identify devices and additionally you could add the ability to classify/label the device (VoIP phone, TV, etc). It would help label the devices that are known but can’t be monitored by Atera agent or SNMP.

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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5. Drag and Drop Ticket Attachment

   Drag and drop attachments on new ticket web form

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6. Filter by Folder

   Independent of Customer.

   Show all devices connected to a specific folder [ Server ] ...

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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7. Patch Management must follow policies set for the reporting and status to be useful

   It is great that there is a column in devices that will show all patches available.
   But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.

   This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS database.

   It makes the Patch Management reporting and panel completely irrelevant. It will always report a close to zero percent of end-points being completely updated when compared with all available drivers for a given system.

   I don't need compliance tool that compares to everything in the world that is available. I need one that compares to the standards I set. eg. I don't want hw driver updates in the tally at all, unless I safelist that specific update to be required in my environment for the device to be considered meeting my standard.

   I had an conversation with Tudor in support about this and they pushed me to list it here.

   I appreciate the effort in the new panel, but it's only half done for it to be useful for anyone who actually wants to use it to gauge how many systems are "up to date". We don't have time to validate a handful of driver updates every week in a testing lab for every configuration. These systems need to be considered "up to date" in our organization reporting and tools because we don't touch hw drivers unless they break something or are a security problem.

   I propose a new device column "Patches to Meet Compliance", and that the Patch Management report/status panel be re-worked to consider the policies set in Automation and Patch Management.

   It is great that there is a column in devices that will show all patches available.
   But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.

   This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS… more

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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8. I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached.

   I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached. I have lots of agents where the end user does not want to pay for device management so I don't apply any automation to the agents.

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. Search device by logged in user/username

   Being able to find a device by the user logged in.

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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10. Ability to filter when you search

    When you search and it pulls up tickets, there is no way to filter these further. Since we can't filter by status to only show open tickets, we have to scroll through a long list of ticket search results to find ones that are open.

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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11. Delete tasks scheduled for offline devices

    The ability to remove scheduled tasks for devices that were offline when the task was run. e.g. If you push out an update that caused a problem, it would be nice to be able to remove the scheduled update (that will run when the device comes online) if you know it will cause an issue.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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12. Ability to lookup specific device information

    The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.

    Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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13. Introduce new message/text formatting to the Quick Reply Templates

    The new message/text formatting has been applied to user signatures and the new ticket UI. Please can you now add this to the Quick reply templates.

    The issue is that we have old text formatting from the Quick Reply Templates applying and I have to manually change the formatting for each Public Reply.

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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14. Enhanced Domain Name and Credential Management for Network Discovery

    Seeking improvements to the Network Discovery feature to better accommodate various authentication scenarios.

    Key Requests:

    1. Custom Domain Name Input: Allow users to manually enter or modify the short domain name used for remote authentication during network scans. This would enable better compatibility with systems where the default domain retrieved by the scanning agent does not align with the required authentication domain.

    2. Credential Flexibility for Non-Domain Environments: Introduce functionality that allows the entry of local admin credentials when performing remote installations on non-domain joined computers. This would enhance usability in workgroup environments where standard local accounts are used.

    3. Support for Multiple UPN Suffixes: Enhance the system to recognize and accommodate multiple User Principal Name (UPN) suffixes. This will streamline the login process for users managing multiple client environments.

    Benefit:
    Implementing these features would significantly improve the user experience, particularly for those working with diverse network configurations and authentication requirements.

    Seeking improvements to the Network Discovery feature to better accommodate various authentication scenarios.

    Key Requests:

    1. Custom Domain Name Input: Allow users to manually enter or modify the short domain name used for remote authentication during network scans. This would enable better compatibility with systems where the default domain retrieved by the scanning agent does not align with the required authentication domain.

    2. Credential Flexibility for Non-Domain Environments: Introduce functionality that allows the entry of local admin credentials when performing remote installations on non-domain joined computers. This would enhance usability in workgroup environments where standard local accounts are used.

    3. Support for Multiple… more

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15. Zyxel intégration

    Intégration du status des équipements compatible nebula (switch, firewall, point d’accès)

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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16. Private note

    Ability to send a private note to a user.
    Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.

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17. Cynet Elite

    I am writing to express my interest in the recent addition of the Cynet app to the Atera platform. However, I have noticed that the current offering is limited to the Cynet 360 version.

    Given the comprehensive cybersecurity needs of my operations, I believe that incorporating the Cynet Elite package would be highly beneficial. The Elite package, which is available for $9 per month per endpoint on the Cynet website, offers an array of advanced security features backed by 24/7 Managed Detection and Response (MDR) support. This addition would greatly enhance our ability to manage both cybersecurity and IT through Atera, providing a more robust and integrated solution.

    Currently, Atera does not offer any cybersecurity applications beyond antivirus, and the inclusion of the Cynet Elite package would significantly fill this gap, offering enhanced protection and peace of mind.

    I kindly request that you consider offering the Cynet Elite package through Atera. This enhancement would be invaluable for users like myself who seek to streamline their IT and cybersecurity management.

    Thank you for your attention to this request. I look forward to your positive response.

    Best regards

    I am writing to express my interest in the recent addition of the Cynet app to the Atera platform. However, I have noticed that the current offering is limited to the Cynet 360 version.

    Given the comprehensive cybersecurity needs of my operations, I believe that incorporating the Cynet Elite package would be highly beneficial. The Elite package, which is available for $9 per month per endpoint on the Cynet website, offers an array of advanced security features backed by 24/7 Managed Detection and Response (MDR) support. This addition would greatly enhance our ability to manage both cybersecurity and IT through… more

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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18. alerts

    I would like to know if possible, that when an alert expires, it also could disappear from the list.

    For example:
    Alert gets created that the memory threshold is exceeding 80%, but after a couple of minutes, the memory use drops again below 80%. When this is the case we would like to know if the alert can get automatticaly resolved

    Another example: Alert gets created that status of a certain device is unknown, but 5 minutes later this device is back online, also in this scenario I would like to know if the initial created alert can be automatically resolved.

    These are just a couple of examples, there can be many more scenarios where issues are automatically resolved without human interaction.
    This way we know that existing alerts will need manual investigation.

    changing the timeframe of when the alert has to be created is not a possibility, since some issues can be critical and we need to be notified right away

    Thank you for your time

    Kind regards,
    Dominic

    I would like to know if possible, that when an alert expires, it also could disappear from the list.

    For example:
    Alert gets created that the memory threshold is exceeding 80%, but after a couple of minutes, the memory use drops again below 80%. When this is the case we would like to know if the alert can get automatticaly resolved

    Another example: Alert gets created that status of a certain device is unknown, but 5 minutes later this device is back online, also in this scenario I would like to know if the initial created alert can be automatically… more

    4 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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19. https monitoring script

    I am monitoring a website via HTTPS. When the website goes down it requires a restart of the service. I have created a script that does this. It has to be run on the host manually as there is no link between the alert and the host.

    can we have have an option that when the HTTPS monitoring triggers an alert that it has the option to run a script on a host. Still alert to the issue but perhaps be able to resovle it automatically and right away.

    4 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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20. Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules

    some customers don't wanna get notification mails
    it would be great to have an option at cusomer data not to send such mails

    it would much better, to have that option an the ticket too and its set to the value of the customer on ticket creation.
    so we could see if the customer usually gets mails but decide for an other option at creation of a ticket

    alternatively a condition "contains not" at ticket automation rules could be a workaround
    send mail if customer name contains not "(no mail)"

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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