4821 results found
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Add links to the helpdesk agent icon
For ex. - personal website link
5 votes -
Ticket Adjustments and Scheduling
We need to be able to manually adjust tickets (times / dates, etc) and also be able to SCHEDULE tickets too (which should include reminder alerts, etc)
5 votes -
Be able to filter out customers
We've got a customer who is dealt with by a specific technician who also like to spam tickets and it'd be really useful for the other technicians to be able to easily filter out said customer.
5 votes -
Please could I request a Network Reliability section in the Auditor Report.
Downtime of server and network infrastructure can affect your ability to do business. Below is a representation of the uptime of critical hardware in your
environment such as firewalls, routers and key servers. The time based SLA used for the calculations in this section is defined as 8:00 - 18:00
Weekdays.5 votes -
Add support to Windows XP and other old OS
Our customers have old computers we have to support. For example an old server running an old software that can't be installed anywhere else. They need it for archive. We must have Atera on this in order to monitor it, inventor it etc. Like Screenconnect, please keep support for older OS.
5 votes -
monday.com
Do you have any plans for integration with monday.com?
5 votes -
Prevent e-mail to customer
Hi,
We would like to prevent the automated e-mail info to the customer when a ticket status has been changed.
We were already able to prevent the customer info upon creating a ticket, however the info e-mail about changing the status e.g. to "solved" will send an e-mail.
Thanks in advance!5 votes -
Timesheet report add links
In the report add links for each values.
Example : Add link to the ticket for Ticket ID and Title and Customer Name...5 votes -
Atera agent virus prescan verification
This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.
Appreciate any insight on this. :)
5 votes -
Customer Feedback to shown as Reviews on Google
Customer Satisfaction score that our customers leave us could be then added to Google Reviews of our company , so other potential customers can see what our current clients are saying.
5 votes -
Can you add other antivirus activity setting like viper
Viper antivirus
5 votes -
5 votes
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5 votes
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Ticket automation rule export
I'd like to be able to export our ticket automation rules into a csv or similar file. This would help with designing automations and with training new technicians that will also be developing automation rules.
4 votes -
See and change a service start type
In addition to the existing start and stop buttons, there should also be an option to view and adjust a service's startup type via the Service Manager.
4 votes -
Edit and delete comments
Tickets are getting long and messy because we can't edit or delete comments. We're getting out of office replies, long forwarded emails, the occasional mistake when posting to the wrong ticket, and occasional inappropriate comments. Give us the right to control our helpdesk!!!!!!!!!!!
4 votes -
Driver version - Hardware
It would be useful if, when selecting a device, a submenu was available within the Hardware section, in which to collect the different peripherals and display the list of drivers with their relative versions.
4 votes -
Improve Handling of Security intelligence updates (KB2267602)
Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates
I propose the following:
1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically…4 votes -
Cancel Ticket Creation Confirmation
When creating new tickets the cancel button is located directly next to the create button. This cancel button doesn't require any confirmation, and immediately cancels and deletes any information entered into the ticket. With a sensitive mouse it is too easy to click the cancel button by mistake forcing the ticket creation process to restart.
4 votes -
Signature ios
Add signature options to mobile apps for technicians. Currently it doesn’t pull them through from profile so responses done on mobile app don’t include a signature
4 votes
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