4715 results found
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Additional monitoring for IP/Domain/MX/DNS
Website IP/Domain Name monitoring
MX record and DNS record monitoring4 votes -
Include "Form Factor" in Agent Details and Reports.
I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.
Backend would ideally run (one-time):
$ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
switch ($ChassisType) {
3 {"Desktop"}
4 {"Low Profile Desktop"}
6 {"Mini Tower"}
7 {"Tower"}
8 {"Portable"}
9 {"Laptop"}
10 {"Notebook"}
11 {"Handheld"}
12 {"Docking Station"}
14 {"All in One"}
23 {"Space-saving"}
30 {"Tablet"}
31 {"Convertible"}
32 {"Detachable"}
default {"Unknown"}…4 votes -
kill this website
This website is all but ignored by the dev team. just kill it so we do not get false hope.
the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere
4 votes -
roboshadow
Vulnerability management integration
4 votes -
A precise control over the device reboot from Configuration policy
A precise control over the device reboot from Configuration policy
What we need:
We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.What we have in Atera through configuration policy:
• Disable auto-restart with logged-on users
• Restart outside of active hours
• Restart after selected time period
o 15 – 180 minutes
• Allow…4 votes -
Configurable Report Export File Names
Accidentally, by exporting a report more than 100 times, I found that the filename gets a timestamp added. So, after creating 'Auditor (100).xlsx' in the downloads folder, subsequent exports have a timestamp like this:
'Auditor - 2025-01-30T153425.123.xlsx'
We find this very useful, and we though it was a feature of Atera.We would like to see the ability to define the report filename that would include:
- Report Name (e.g. 'Auditor')
- Customer Name or Abbreviation (e.g. AcmeLtd)
- Timestamp and format (e.g. 'yyyy-mm-dd HH:mm')4 votes -
reorganization of the knowledge base
Hello,
The knowledge base configuration is not optimal.
Wouldn't a knowledge base directly in the customer tab be better? This would allow you to see all the customer's information directly in his file, rather than searching in the database where everything is mixed up.4 votes -
Atera Uninstall
The ability to enable Atera Uninstall, per device. Our only option at this point is a global setting that affects all devices.
4 votes -
planner
I would appriciate a lot to have the possibility to organize my tickets in kanban mode, as I could do it in Microsoft Planner. I could drag-drop tickets in columns : backlog, planned, in progress, ended ...
Actually i use categories but it's not as good as Planner.
Thanks for your attention.4 votes -
A report that will list all Bitlocker keys for the associated PC
Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…
4 votes -
Granular Remote Desktop Settings Per Customer
Dear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while…
4 votes -
MAC address/OUI/Vendor lookup
Identify the MAC address vendor in the network discovery findings. This would help techs identify devices and additionally you could add the ability to classify/label the device (VoIP phone, TV, etc). It would help label the devices that are known but can’t be monitored by Atera agent or SNMP.
4 votes -
Drag and Drop Ticket Attachment
Drag and drop attachments on new ticket web form
4 votes -
Filter by Folder
Independent of Customer.
Show all devices connected to a specific folder [ Server ] ...
4 votes -
Patch Management must follow policies set for the reporting and status to be useful
It is great that there is a column in devices that will show all patches available.
But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS…
4 votes -
I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached.
I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached. I have lots of agents where the end user does not want to pay for device management so I don't apply any automation to the agents.
4 votes -
Search device by logged in user/username
Being able to find a device by the user logged in.
4 votes -
Ability to filter when you search
When you search and it pulls up tickets, there is no way to filter these further. Since we can't filter by status to only show open tickets, we have to scroll through a long list of ticket search results to find ones that are open.
4 votes -
Delete tasks scheduled for offline devices
The ability to remove scheduled tasks for devices that were offline when the task was run. e.g. If you push out an update that caused a problem, it would be nice to be able to remove the scheduled update (that will run when the device comes online) if you know it will cause an issue.
4 votes -
Ability to lookup specific device information
The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.
Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.
4 votes
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