4760 results found

1. data portability

   Data Portability needs to be prioritized. The Knowledge Base needs to have the ability to bulk export all the knowledge articles we create. I can't trust using a service if there isn't an easy way to get our data out when needed.

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   1 comment  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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2. Email reports with exported Excel copy

   It would be a nice feature to have reports scheduled to be emailed out and attach an exported Excel copy of said report defined by parameters.

   For example a timesheet report between the 26th of the previous month to the 25th of the current month exported as and Excel spreadsheet and then emailed to desired recipient.

   4 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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3. "Last Seen" field on devices screen and export

   Add the device's "Last Seen" field as a column on the devices screen and export.

   I use this to ensure that employees are adhering to IT policies

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   1 comment  ·  Dashboard  ·  Delete…  ·  Admin →
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4. Include unique identifies in S.M.A.R.T. reports

   Currently with S.M.A.R.T. reports, all it includes in the model number of the drive as the only identifier. I'd like to see some other unique identifier such as the Drive Bay or the Serial Number included as well. For instance, I had a client with two drives of the same model and was unable to differentiate which drive was generating the report. This would prevent unnecessary work for my team, myself, and anybody else with similar situations.

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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5. Change monitoring agent in bulk

   I saw there is no way to change the monitoring agent for multiple devices, i have to do it one by one it will be very helpful if i can do it in bulk
   Thanks.

   4 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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6. Linux

   Support for additional Linux distress beyond Ubuntu and Debian would be excellent and very helpful.

   4 votes

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7. Suspending monitoring for planned tasks

   Lot of Serveurs are monitored for inactivity but also are managed to applied some update with reboot or managed to auto reboot automaticly on an agenda...

   A fonction to schedule some range time to suspend the monitoring of a computer form a time to another time and permit to avoid lot fake alert can be a really good think..

   In all monitoring solution the worsted problem is the fake alerts... Avoiding fake alert with a planning of monitoring is really imporant for all MSP.

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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8. stop emails automatically sending

   Ability to send emails to third parties or different users without having to create a separate ticket or include the original requester in the email thread. It is not practical to change the requester every time we need to communicate with someone other than the person who logged the ticket.

   Additionally, it would be beneficial to have the option to choose whether outbound emails include the entire email chain. Currently, we often have to temporarily change the requester to obtain approval and then revert it back, but this results in the entire email chain between the approver and us being included in any future communication with the requestor, which is not ideal.

   Furthermore, I would prefer if responses to a ticket are not automatically forwarded to the requester. While there should be an option to do so, it should not happen automatically as most of the time the requester does not need to see the responses.

   Ability to send emails to third parties or different users without having to create a separate ticket or include the original requester in the email thread. It is not practical to change the requester every time we need to communicate with someone other than the person who logged the ticket.

   Additionally, it would be beneficial to have the option to choose whether outbound emails include the entire email chain. Currently, we often have to temporarily change the requester to obtain approval and then revert it back, but this results in the entire email chain between the approver and us being… more

   4 votes

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   2 comments  ·  Delete…  ·  Admin →
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9. "Please Reply Above This Line" should be editable

   We work mostly in French and for some of our clients it is very important to have all client-facing communications be in French. The automatically generated "Please Reply Above This Line" text should be editable or at least its language should be selectable.

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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10. Auditor Report should include "Device ADDED" date

    Auditor Report should include "Device ADDED" date

    4 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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11. Split AI tool from agent and portal

    Split AI tool from agent and portal. Portal tool is useful for users but agent AI is bothering users. The all or nothing only option means we have to turn AI off altogether and lose the portal generative AI option that is helpful.

    4 votes

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    0 comments  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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12. Temporary Technician

    Currently, there is no option to add additional technicians on a short term basis (I have this requirement from time to time). Currently i'd have to pay for a full 12 months and this is not cost effective.
    Please add the option to add new technicians on a monthly basis, even if existing technicians are on the 12 month commitment pricing model.

    4 votes

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    0 comments  ·  Delete…  ·  Admin →
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13. Expand the view on the Quick Reply, Help Desk Topics, and Category fields.

    While using the new UI, pressing on various drop-down menus such as 'Select a Quick Reply Templet', 'Help Desk Topic', and 'Category' do not allow for the full text field to be displayed. For example, on 'Select a Quick Reply Template', when the template name is over 21 characters long, it just adds "..." and you cannot read the full title of the template. Therefore, when selecting, you cannot distinguish similar named templates from one another.

    My personal suggestion for a resolution to this problem could be something as simple as adding in a resizing handle to the drop-down menu that appears when pressing on these. From there, the individual users would be able to reseize to their preference.

    While using the new UI, pressing on various drop-down menus such as 'Select a Quick Reply Templet', 'Help Desk Topic', and 'Category' do not allow for the full text field to be displayed. For example, on 'Select a Quick Reply Template', when the template name is over 21 characters long, it just adds "..." and you cannot read the full title of the template. Therefore, when selecting, you cannot distinguish similar named templates from one another.

    My personal suggestion for a resolution to this problem could be something as simple as adding in a resizing handle to the drop-down menu… more

    4 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Rewst.io

    It would be nice to have a direct integration with Rewst.io. so all automations from licences, onboarding / offboarding. could be filtered in and out of Atera to keep an overview of what is happening.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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15. contains

    Advanced Filters has option for "contains". It would be nice if we were able to put in a list of items instead of only one item.

    Example: Identify Old Processors with i5-3 to i5-7.
    5 seperate "contains" filters seperated by "or" operator

    Idealy:
    One "contains" with "i5-3, i5-4, i5-5, i5-6, i5-7"

    This would make advanced filtering much more powerful! We are currently limited to only 5 "or" Operations.

    4 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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16. Alter ticket UI to better integrate with Ticket properties

    The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:

    Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.

    Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the layout to allocate more space to essential ticket details while still accommodating description and response fields.

    Both approaches aim to improve usability and efficiency within the ticketing system, ensuring that ticket properties receive adequate attention and support streamlined workflows.

    The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:

    Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.

    Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the… more

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. Enhanced Time Tracking Functionality

    Feature Overview:
    I would like to suggest the addition of a more accessible and versatile time recording feature. The idea is to have a time recording option readily visible at the top of the main page header. This would allow users to quickly initiate time tracking, for instance, when receiving a phone call from a customer, without the need to navigate away from their current page.

    Functionality Details:

    Instant Start/Stop: Users should be able to start and stop the time recording with a single click from the main header. This ensures that capturing the duration of impromptu tasks or customer interactions is seamless and hassle-free.

    Description and Ticket Association: Post-call or task completion, users would have the option to add a detailed description of the time spent and associate it with an existing ticket or create a new ticket directly from the time entry interface. This integration would streamline workflow and ensure accurate and efficient ticketing and time tracking.

    Time Entry Categorization: To enhance the tracking and analysis of time spent on various activities, the feature should include the ability to categorize time entries. Categories such as Phone Call, Email, Alert Response, and others would provide valuable insights into how time is being allocated across different types of tasks and customer interactions.

    Benefits:
    Implementing this feature would not only enhance the user experience by making time tracking more accessible and less intrusive to the workflow but also improve the accuracy of time reporting and billing. It would enable users to capture and categorize every minute spent on customer-related activities effortlessly, thereby increasing productivity and ensuring a more detailed and accurate account of work performed.

    Feature Overview:
    I would like to suggest the addition of a more accessible and versatile time recording feature. The idea is to have a time recording option readily visible at the top of the main page header. This would allow users to quickly initiate time tracking, for instance, when receiving a phone call from a customer, without the need to navigate away from their current page.

    Functionality Details:

    Instant Start/Stop: Users should be able to start and stop the time recording with a single click from the main header. This ensures that capturing the duration of impromptu tasks or customer… more

    4 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Acronis DLP

    Add Acronis DLP to features. Acronis is saying this is because Atera has not met quota. I don't understand why at least we don't get access to all features within our Acronis tenant.

    4 votes

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    0 comments  ·  Acronis  ·  Delete…  ·  Admin →
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19. White Label Invoice e-mail

    Customers have come to know what e-mail addresses send invoices and bills or know how to find them in their inbox by domain name / company name. With the current setup, lots of our customers miss the invoices or they get blocked for being from a domain that isn't whitelisted. Being able to add elements to the template used for invoice generation would be fantastic.

    How about an e-mail template similar to the existing ones, so we can indicate where we want things and what to include in them?

    Ticket Date, Duration, Ticket Number, Ticket Name, impact etc.

    Integration with MYOB wouldn't hurt either.

    Customers have come to know what e-mail addresses send invoices and bills or know how to find them in their inbox by domain name / company name. With the current setup, lots of our customers miss the invoices or they get blocked for being from a domain that isn't whitelisted. Being able to add elements to the template used for invoice generation would be fantastic.

    How about an e-mail template similar to the existing ones, so we can indicate where we want things and what to include in them?

    Ticket Date, Duration, Ticket Number, Ticket Name, impact etc.

    Integration with… more

    4 votes

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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20. Cut and Paste into command prompt and powershell

    Cut and Paste into command prompt and powershell

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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