5048 results found
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Storagecraft
Integration with StorageCraft backup products.
5 votes -
Bulk move to Folder
It would be nice to be able to select and move multiple devices to folder. We deal with customer network takeovers, when we deploy Atera with GPOs or such and obtain tens to hundreds devices per customer at once. Then we need to sort them to Folders to apply correct Automation plans and Tresholds. This problem could be also solved with 'Agent-per-folder' installer which is already requested and voted for.
5 votes -
Email Alerting Improvements
Improve email alerting. The ability to have more granular alerting on a per customer basis. The ability to email difference email addresses for a customer or even further and for a individual alert.
5 votes -
IT Automation profile inheritance
set up waterfall inheritance model for IT Automation profile:
Customer -> Folders -> Agents
so the deepest can override settings of the above.Example:
Profile 1 with OS updates applied to customer "A" has "deny manual updates" Profile 2 with OS updates applied to folders "Servers" of Customer "A" has "enable manual updates"this feature should allow profile 2 to overrule Profile 1 (at the moment they conflict) and there is no way to exclude folders from the policy
5 votes -
Device filtering & listing size
Would like to see the option to be able to filter devices for (in my case) being "online" so we can remove all offline units from view. As well the list is so limiting with only 10 per page, it does not even go the length of the side information bar and likely (if it MUST remain static) could be set to 20 per page, ideally selectable 10.25.50.100 or ALL
5 votes -
User Logon report
Be able to report on logged on users for a workstation. Be able to provide a time and attendance report for users based on their logged on username.
5 votes -
voip
Integration with VoIP calling to see directly if number is matched the customer information in Atera?
5 votes -
Patch/AV caching at remote sites
In other MSP platforms I have used, we have the ability to cache patches and AV updates for a remote site on a single device which helps reduce the bandwidth requirements to deploy patches and AV updates. After talking to support, this architecture is not implemented today. This would be greatly beneficial for customers who have multiple sites but a single ISP at a central location.
5 votes -
blocked customers
Currently when viewing a customers individual record, One can set the customers as "BLOCKED" ( non payment/late payment etc) The tiny icon overlay is displayed ( from the ranking feature) . My request is:
1) Make this a little bigger or even allow us to create/upload own images and have up to 10 rankings.
2) Make this overlay display function, which is already available, make it available where ever the client is displayed. EVEN on tickets, Lists, etc.
5 votes -
Reporting (with excel Exports)
Across All Categories:
Being the admin on our system I have the need to run many reports across ALL Customers, or ALL Devices, or ALL Tickets, or any other detail.
We need a Report section where we can select certain criteria, and be able to run it against (All our system data)
ALL Customers, or ALL Devices, or ALL Tickets. I realize using ALL seems like a wide open query, but not if you limit the choices.Examples:
First select either Customer, or Ticket, or Devices, etc
Customer (Across all Customers)
drop down list of All available Customer fields (including…5 votes -
send mail from 2 different domains
replies on a ticket can only be sent from one domain. it would be useful if based on the client who sents the ticket we can reply with two different domains. for costumer A with domain B and for customer C with domain D.
5 votes -
Schedule a single script at the device level or in tickets
Scheduling a script run right at the device (or even inside a ticket where you could pick the device!) would be ideal, with users in meetings frequently we could schedule patch removals or other items requiring a reboot for post meeting or known free/available time - it would be ideal as well to get an automated ticket update saying it had run and completed or failed
5 votes -
Freshdesk
We would love to see integration with Freshdesk CRM.
For example: Automatic ticket opening in case of alerts, option for remote control directly from the ticket page. and so..5 votes -
Information Security Risk
Support agents can access data in any user's machine without asking their permissions. It is a major information security risk and has been identified by data security auditor. I have raised requests earlier but they all have been ignored. Please get it fixed otherwise companies who are aware about information security will not recomend Atera. You can regenerate it by going to any Device >>> Manage >>> File Transfer. I would like to request all other community members to vote for it to get it fixed asap.
5 votes -
Create ticket for customer without selecting contact person
I need the ability to create a generic ticket for a client for internal use, I don't want the ticket to show on the client portal.
5 votes -
Custom Fields in Email Templates
• You cannot include custom fields in email templates as a variable. You can automate them though, but for things like dates that makes automation useless since you can only say "this ticket has a date change for this custom field" and not the actual date it was set to. We should be able to add all fields on a ticket as variables to templates.
5 votes -
new contact
When onboarding a new user, it's very convenient to open the Helpdesk agent and use that to create a new contact.
It would be an improvement if there was an option to automatically assign that new contact to the customer and/or device when using the agent to create that new contact, rather than having to go to the new contact, change customer, and then assign the device manually.
5 votes -
Please have last logged user show the current user logged in and update with every user that loggs in so that searching by user is correct
Have last logged user show current user logged in and to have it update with every user login that takes place. This will make searching for a device by user easier. Right now it seems as though it takes a long time for it to show the current user.
5 votes -
Risk assessment
Scan for unsecured sensitive data such as Credit Card and Social Security numbers. A score-based report would be nice with this as well.
5 votes -
Custom Fields within Passwords/custom password templates
It would be great if we could create custom fields within passwords or create and customize password templates. The current password template does not offer enough customizability options to capture all relevant information. I am left putting information that should be hashed in the notes section instead of in a password field.
5 votes
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