Custom Fields in Email Templates
• You cannot include custom fields in email templates as a variable. You can automate them though, but for things like dates that makes automation useless since you can only say "this ticket has a date change for this custom field" and not the actual date it was set to. We should be able to add all fields on a ticket as variables to templates.
5
votes
nadia
shared this idea
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Yaniv Avshalomov
commented
This would be great!
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Cesar Gonzalez
commented
please add the option to make possible in the email templates send a last technician note as snippet marked as "Resolution" or something like that