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5034 results found

  1. For Mac computers, only Splashtop and AnyDesk show up in the drop-down...please add ScreenConnect as an option as well.

    5 votes

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    2 comments  ·  Agent  ·  Admin →
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  2. In the report add links for each values.
    Example : Add link to the ticket for Ticket ID and Title and Customer Name...

    5 votes

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    1 comment  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.

    Appreciate any insight on this. :)

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Customer Satisfaction score that our customers leave us could be then added to Google Reviews of our company , so other potential customers can see what our current clients are saying.

    5 votes

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    0 comments  ·  Customers  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. 5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Current filter function is virtually unusable to look for a specific device. I'd recommend a simple search bar to would compare the results for not only machine name but for current logged in user and possibly others.

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Would like the ability to have a checkbox or some other way to exclude an agent from patch reports. As in the agent is offline and in storage or just offline but you want to keep them for asset history. A checkbox would tell the reports to exclude the agent from populating and clogging up the report. you could also run the reverse as a report showing all offline agents

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. I would like to add an automation to a customer folder whether it's empty or not.

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. 5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. 5 votes

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    0 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. 5 votes

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    0 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. 5 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. 5 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. It would be nice for attachments to have a preview window for common file types such as, .PDF, .docx, etc

    4 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  16. When creating Custom Forms, would be nice to have the dependencies option for "checkbox" whe creating a custom field for a custom form.
    Example:

    1. Is this change request part of an existing project?
    Check box option is Yes or No.

    Dependencies would now be an option if choosing "Yes"
    Text Box 1: to enter project name
    Text Box 2: Ticket number of project.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. Hello,

    The knowledge base configuration is not optimal.
    Wouldn't a knowledge base directly in the customer tab be better? This would allow you to see all the customer's information directly in his file, rather than searching in the database where everything is mixed up.

    4 votes

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  18. The Sites / Assets screen is lacking in functionality.

    The ability to customize columns needs to be added and all asset fields should be added as available filters.
    Also, the search should be improved to search all fields.
    The primary fields I need visibility on are 'Model' and 'Serial Number'.

    I am pushing to switch my asset tracking to Atera and this functionality is the only issue stopping me from being able to do so.

    4 votes

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  19. Please make splashtop SOS part of the subscription rather than marketing the option and needing to go and buy it, even if it is an example included in the top two options and discounted pricing for the other tiers rather than needing to pay full price, where Atera can get bulk discount and save everyone money

    4 votes

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  20. I would love to see the Purchase date and Warrenty End date and Warrenty Type fields on device info for better device management.
    Noticed the Asset Preset report and it has what I need, but now I'll have to manually add all computers with their purchase and warrenty information, in order to utilize the feature.
    please make this a possibility

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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