5051 results found
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Drive Usage by percentage OR free space
Drive usage by percentage only is not terribly useful given the wide variety of current storage capacities: a 'data' drive may hold multiple TB, whereas an older/cheaper SSD may be 256GB or less.
Please add and AND/OR type statement to allow for multiple conditions in an alert, so we can specify a warning or critical alert based on relevant criteria, without having to create separate profiles for each type of device.
5 votes -
Ticket pane
Multiple ticket filters on one screen. Be able to assign an order to filters and if there are any tickets matching the filter they are displayed on screen in order of the filter preference then by the filter rules within that pane.
This will create a better work flow, allowing unassigned tickets to appear at the top of the list , open tickets secondary and pending after, or any other layout that suits.5 votes -
Please add some type of security (SOC) management integration such as CyberRocket SOC. This will give you a huge edge on competition
Please add some type of security (SOC) management integration such as CyberRocket SOC.
This will give you a huge edge on competition.5 votes -
Add links to the helpdesk agent icon
For ex. - personal website link
5 votes -
Rules and access
Currently can only admins create etc, SNMP and TCP devices. It should be fair if non Atera admin could do that general technician task.
5 votes -
Ticket Adjustments and Scheduling
We need to be able to manually adjust tickets (times / dates, etc) and also be able to SCHEDULE tickets too (which should include reminder alerts, etc)
5 votes -
Be able to filter out customers
We've got a customer who is dealt with by a specific technician who also like to spam tickets and it'd be really useful for the other technicians to be able to easily filter out said customer.
5 votes -
Please could I request a Network Reliability section in the Auditor Report.
Downtime of server and network infrastructure can affect your ability to do business. Below is a representation of the uptime of critical hardware in your
environment such as firewalls, routers and key servers. The time based SLA used for the calculations in this section is defined as 8:00 - 18:00
Weekdays.5 votes -
Add support to Windows XP and other old OS
Our customers have old computers we have to support. For example an old server running an old software that can't be installed anywhere else. They need it for archive. We must have Atera on this in order to monitor it, inventor it etc. Like Screenconnect, please keep support for older OS.
5 votes -
Alert solved when you close the relative ticket
When a technician change the ticket status in Resolved/Closed the relative alert would be solved automatically.
5 votes -
monday.com
Do you have any plans for integration with monday.com?
5 votes -
Timesheet report add links
In the report add links for each values.
Example : Add link to the ticket for Ticket ID and Title and Customer Name...5 votes -
Atera agent virus prescan verification
This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.
Appreciate any insight on this. :)
5 votes -
Customer Feedback to shown as Reviews on Google
Customer Satisfaction score that our customers leave us could be then added to Google Reviews of our company , so other potential customers can see what our current clients are saying.
5 votes -
Can you add other antivirus activity setting like viper
Viper antivirus
5 votes -
5 votes
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5 votes
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Stop with AI - fix core problems
Guys, Atera has become really frustrating.
It feels like the focus is almost entirely on AI while core functionality is still broken or unreliable. The web interface lags badly, the timer in the mobile app still doesn’t work, and patching is far behind modern tools like Action1.
What blows my mind is how many long-standing issues remain unresolved, yet every update is about AI. We don’t need more AI right now — we need the basics to work. Please focus on improving the product, listening to your users, and fixing what’s already broken instead of pushing AI features we didn’t…
4 votes -
QuickBooks File Doctor – Fix Errors and Restore Performance
QuickBooks File Doctor is an essential tool that helps resolve common data and network errors in QuickBooks. It scans damaged files, repairs corruption, and ensures seamless connectivity for company files. By using this tool, businesses can troubleshoot issues quickly, minimize downtime, and keep their accounting processes running smoothly without interruptions or technical hassles.
Also read:- https://asquarecloudhosting.com/quickbooks-tool-hub/4 votes -
Device Attachment Preview
I am unsure why you can preview in Customers but not in Devices. I am able to preview pictures in Customers but the same attachments in Devices cannot be previewed. They have to be downloaded first. There should be the ability to preview the most common types of files for any attachments across all of Atera or at least Devices. Thank you.
4 votes
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