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5024 results found

  1. Back button

    To have a Back button on any page from the Atera console, instead of using the Admin/Devices/Alerts etc. to go back

    4 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  2. Software Inventory - software update function directly from report

    When I check my Update Versions in the Software Inventory, I miss the Funtion to activate the Update for this Software in this List.

    also nice Features:
    - Report for all Devices wich not installed actual Version
    - Marker for Offline Devices during creation the report
    - Export Function for all version results

    4 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  3. Private note

    Ability to send a private note to a user.
    Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.

    4 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  4. Ticket Tags

    It would be beneficial to have the option to delete and edit ticket tags. This would allow for corrections on typos and removal of tags that are no longer relevant.

    4 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

  5. Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules

    some customers don't wanna get notification mails
    it would be great to have an option at cusomer data not to send such mails

    it would much better, to have that option an the ticket too and its set to the value of the customer on ticket creation.
    so we could see if the customer usually gets mails but decide for an other option at creation of a ticket

    alternatively a condition "contains not" at ticket automation rules could be a workaround
    send mail if customer name contains not "(no mail)"

    4 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  6. Suspend Bitlocker during reboot which has been initiated by Atera

    On especially laptop's we have enrolled Bitlocker with extended passphraseduring boot which means that as soon as the laptop passes bios it will ask for the passphrase/key/pin.
    MS self bypasses this during an upgrade but it would be nice if we could implement this feature (selectable) so that on patch reboot we don't have to call the customer to ask him to enter the password to continue working on the device.

    https://learn.microsoft.com/de-de/previous-versions/windows/powershell-scripting/jj649830(v=wps.630)?redirectedfrom=MSDN

    4 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  7. Sheduled Reporting for Network Discovery scan

    We would like to have the option for scheduled reports for the network discovery reports with potential CVE data rather than having to manually download the data every time.

    4 votes
    0 comments  ·  Network Discovery  ·  Admin →
    How important is this to you?

  8. Markdown for Knowledgebase Articles

    I would like the ability to use Markdown when creating a Knowledgebase article.

    4 votes
    2 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  9. ticket type

    I would like the ability to change the options for Ticket Type and Ticket Priority.

    4 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

  10. Software Management

    Please make the "Software Management" "Update All"
    selectable so we can select what to update and what to exclude .

    4 votes
    1 comment  ·  Agent  ·  Admin →
    How important is this to you?

  11. Add a billing account for invoicing that syncs with Quickbooks as it is different than the Atera primary contact.

    Add/allow a billing contact for invoicing that syncs with Quickbooks as it is different than the Atera primary contact. When invoices are created and exported the invoice in Quickbooks is assigned the Atera Primary contact which is purely technical. Need the ability to add a billing contact so the invoices are emailed to the correct person from Quickbooks and I don't have to change it in Quickbooks every month. Tedious...

    4 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  12. New Time Entry Worse Than The Old One

    The placement is nice but previously I could type just 5 or 15 or whatever and it would understand that meant minutes. Now I've apparently got to type 00:05:00 or it complains that I'm trying to set it to more than 24h - which doesn't even make sense because 05:00:00 would only be 5 hours.
    Please put it back how it was.

    4 votes
    0 comments  ·  Admin →
    How important is this to you?

  13. Deactivate Customer Account

    It would be helpful to be able to deactivate a customer's account instead of only being able to delete them (subsequently deleting all of their history, tickets etc.).
    At present it is only possibly to deactivate the contacts under that customer which doesn't help with customer management as it leaves a long list of customers which is no longer current.

    4 votes
    1 comment  ·  Customers  ·  Admin →
    How important is this to you?

  14. Export Potential CVEs in XLS Format

    Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.

    Benefits:

    .Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
    .Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
    .Better Integration: Seamless integration with existing data processing tools and workflows.

    Impact:

    . Efficiency: Saves time and enhances productivity.
    . Accuracy: Reduces errors in manual data handling.
    . Accessibility: Facilitates easier access and use of CVE data across departments.

    This feature will significantly improve the user experience and value of the Atera platform.

    Thank…

    4 votes
    0 comments  ·  Security  ·  Admin →
    How important is this to you?

  15. universal / multi login

    I have atera for my msp use. I just onboarded a client that already has atera for internal IT.

    What im looking for is a global login or guest login that i could leverage my existing license to work with the client .

    some way i could share my existing scripts/monitors/ automations and avoid having to pay for a seat on their tenant.

    4 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  16. Queue actions for offline devices

    Queue actions for when device comes online. When devices are offline you are unable to give it commands like:

    Restart
    Install/uninstall software
    Install updates
    Run a script
    Etc

    It would be great to add actions that will be triggered the next time the device is online.

    Not necessary but would be nice to also set a timeout period so if device does not come online after 30 days auto fail the items in queue.

    4 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. SSD TB written threshold

    It would be great if there were a way to monitor the approximate life remaining on an SSD. I have seen many fail without any SMART alerts. TB written seems to be the best measure.

    4 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  18. Access Roles for Technicians - Server Access and Customer Assignment

    For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.

    And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access…

    4 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  19. Email reports with exported Excel copy

    It would be a nice feature to have reports scheduled to be emailed out and attach an exported Excel copy of said report defined by parameters.

    For example a timesheet report between the 26th of the previous month to the 25th of the current month exported as and Excel spreadsheet and then emailed to desired recipient.

    4 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  20. Include unique identifies in S.M.A.R.T. reports

    Currently with S.M.A.R.T. reports, all it includes in the model number of the drive as the only identifier. I'd like to see some other unique identifier such as the Drive Bay or the Serial Number included as well. For instance, I had a client with two drives of the same model and was unable to differentiate which drive was generating the report. This would prevent unnecessary work for my team, myself, and anybody else with similar situations.

    4 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?
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