5052 results found

1. Feature Request: Combine Multiple Analytical Report Attachments into a Single Email

   Overview

   Currently, when working within the Analytical Reports section of Atera, I can only attach one report per email. This often results in customers receiving multiple emails (sometimes three, four, or even five) whenever I need to share multiple reports. This can lead to inbox overload and create frustration for both the sender and the recipient.

   Proposed Solution

   I would love to see a feature that allows multiple analytical reports to be combined into a single email containing each individual report as an attachment. This enhancement would streamline communication, keep customer inboxes organized, and provide a more professional and efficient way to deliver information.

   Call to Action

   If anyone else feels that the ability to send multiple reports in a single email would be valuable, please consider upvoting this feature request. Together, we can help make this a reality in future Atera updates!

   Overview

   Currently, when working within the Analytical Reports section of Atera, I can only attach one report per email. This often results in customers receiving multiple emails (sometimes three, four, or even five) whenever I need to share multiple reports. This can lead to inbox overload and create frustration for both the sender and the recipient.

   Proposed Solution

   I would love to see a feature that allows multiple analytical reports to be combined into a single email containing each individual report as an attachment. This enhancement would streamline communication, keep customer inboxes organized, and provide a more professional and efficient… more

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2. Ability to filter when you search

   When you search and it pulls up tickets, there is no way to filter these further. Since we can't filter by status to only show open tickets, we have to scroll through a long list of ticket search results to find ones that are open.

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3. Delete tasks scheduled for offline devices

   The ability to remove scheduled tasks for devices that were offline when the task was run. e.g. If you push out an update that caused a problem, it would be nice to be able to remove the scheduled update (that will run when the device comes online) if you know it will cause an issue.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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4. Ability to lookup specific device information

   The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.

   Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.

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5. Removal of Copilot Column in Devices View

   Hi everyone,

   I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.

   It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?

   Thanks for considering this request!

   4 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Enhanced Domain Name and Credential Management for Network Discovery

   Seeking improvements to the Network Discovery feature to better accommodate various authentication scenarios.

   Key Requests:

   1. Custom Domain Name Input: Allow users to manually enter or modify the short domain name used for remote authentication during network scans. This would enable better compatibility with systems where the default domain retrieved by the scanning agent does not align with the required authentication domain.

   2. Credential Flexibility for Non-Domain Environments: Introduce functionality that allows the entry of local admin credentials when performing remote installations on non-domain joined computers. This would enhance usability in workgroup environments where standard local accounts are used.

   3. Support for Multiple UPN Suffixes: Enhance the system to recognize and accommodate multiple User Principal Name (UPN) suffixes. This will streamline the login process for users managing multiple client environments.

   Benefit:
   Implementing these features would significantly improve the user experience, particularly for those working with diverse network configurations and authentication requirements.

   Seeking improvements to the Network Discovery feature to better accommodate various authentication scenarios.

   Key Requests:

   1. Custom Domain Name Input: Allow users to manually enter or modify the short domain name used for remote authentication during network scans. This would enable better compatibility with systems where the default domain retrieved by the scanning agent does not align with the required authentication domain.

   2. Credential Flexibility for Non-Domain Environments: Introduce functionality that allows the entry of local admin credentials when performing remote installations on non-domain joined computers. This would enhance usability in workgroup environments where standard local accounts are used.

   3. Support for Multiple… more

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7. Ability to Mark as resolution after saving the note

   When entering an internal note, we currently have the option to 'Mark as Resolution.' It would be beneficial to also have the ability to mark notes as resolutions after saving them.

   Often, we require the end user to confirm the success of a fix or patch to the ticket. It would be helpful to save notes detailing the fix or patch and then designate the note as resolution once confirmed by the user

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Private note

   Ability to send a private note to a user.
   Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.

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9. Cynet Elite

   I am writing to express my interest in the recent addition of the Cynet app to the Atera platform. However, I have noticed that the current offering is limited to the Cynet 360 version.

   Given the comprehensive cybersecurity needs of my operations, I believe that incorporating the Cynet Elite package would be highly beneficial. The Elite package, which is available for $9 per month per endpoint on the Cynet website, offers an array of advanced security features backed by 24/7 Managed Detection and Response (MDR) support. This addition would greatly enhance our ability to manage both cybersecurity and IT through Atera, providing a more robust and integrated solution.

   Currently, Atera does not offer any cybersecurity applications beyond antivirus, and the inclusion of the Cynet Elite package would significantly fill this gap, offering enhanced protection and peace of mind.

   I kindly request that you consider offering the Cynet Elite package through Atera. This enhancement would be invaluable for users like myself who seek to streamline their IT and cybersecurity management.

   Thank you for your attention to this request. I look forward to your positive response.

   Best regards

   I am writing to express my interest in the recent addition of the Cynet app to the Atera platform. However, I have noticed that the current offering is limited to the Cynet 360 version.

   Given the comprehensive cybersecurity needs of my operations, I believe that incorporating the Cynet Elite package would be highly beneficial. The Elite package, which is available for $9 per month per endpoint on the Cynet website, offers an array of advanced security features backed by 24/7 Managed Detection and Response (MDR) support. This addition would greatly enhance our ability to manage both cybersecurity and IT through… more

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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10. alerts

    I would like to know if possible, that when an alert expires, it also could disappear from the list.

    For example:
    Alert gets created that the memory threshold is exceeding 80%, but after a couple of minutes, the memory use drops again below 80%. When this is the case we would like to know if the alert can get automatticaly resolved

    Another example: Alert gets created that status of a certain device is unknown, but 5 minutes later this device is back online, also in this scenario I would like to know if the initial created alert can be automatically resolved.

    These are just a couple of examples, there can be many more scenarios where issues are automatically resolved without human interaction.
    This way we know that existing alerts will need manual investigation.

    changing the timeframe of when the alert has to be created is not a possibility, since some issues can be critical and we need to be notified right away

    Thank you for your time

    Kind regards,
    Dominic

    I would like to know if possible, that when an alert expires, it also could disappear from the list.

    For example:
    Alert gets created that the memory threshold is exceeding 80%, but after a couple of minutes, the memory use drops again below 80%. When this is the case we would like to know if the alert can get automatticaly resolved

    Another example: Alert gets created that status of a certain device is unknown, but 5 minutes later this device is back online, also in this scenario I would like to know if the initial created alert can be automatically… more

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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11. Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules

    some customers don't wanna get notification mails
    it would be great to have an option at cusomer data not to send such mails

    it would much better, to have that option an the ticket too and its set to the value of the customer on ticket creation.
    so we could see if the customer usually gets mails but decide for an other option at creation of a ticket

    alternatively a condition "contains not" at ticket automation rules could be a workaround
    send mail if customer name contains not "(no mail)"

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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12. Would be nice if device info would make a difference between domain and workgroup

    Device info shows the Domain or Workgroup but does not tell what it is. Domain or Workgroup makes a hugh difference in troubleshooting

    4 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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13. Suspend Bitlocker during reboot which has been initiated by Atera

    On especially laptop's we have enrolled Bitlocker with extended passphraseduring boot which means that as soon as the laptop passes bios it will ask for the passphrase/key/pin.
    MS self bypasses this during an upgrade but it would be nice if we could implement this feature (selectable) so that on patch reboot we don't have to call the customer to ask him to enter the password to continue working on the device.

    https://learn.microsoft.com/de-de/previous-versions/windows/powershell-scripting/jj649830(v=wps.630)?redirectedfrom=MSDN

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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14. ticket type

    I would like the ability to change the options for Ticket Type and Ticket Priority.

    4 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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15. wazuh

    Wazuh XDR Integration

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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16. Deactivate Customer Account

    It would be helpful to be able to deactivate a customer's account instead of only being able to delete them (subsequently deleting all of their history, tickets etc.).
    At present it is only possibly to deactivate the contacts under that customer which doesn't help with customer management as it leaves a long list of customers which is no longer current.

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    1 comment  ·  Customers  ·  Delete…  ·  Admin →
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17. Export Potential CVEs in XLS Format

    Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.

    Benefits:

    .Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
    .Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
    .Better Integration: Seamless integration with existing data processing tools and workflows.

    Impact:

    . Efficiency: Saves time and enhances productivity.
    . Accuracy: Reduces errors in manual data handling.
    . Accessibility: Facilitates easier access and use of CVE data across departments.

    This feature will significantly improve the user experience and value of the Atera platform.

    Thank you for considering this request.

    Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.

    Benefits:

    .Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
    .Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
    .Better Integration: Seamless integration with existing data processing tools and workflows.

    Impact:

    . Efficiency: Saves time and enhances productivity.
    . Accuracy: Reduces errors in manual data handling.
    . Accessibility: Facilitates easier access and use of CVE data across departments.

    This feature will significantly improve the user experience and value of the Atera platform.

    Thank… more

    4 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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18. universal / multi login

    I have atera for my msp use. I just onboarded a client that already has atera for internal IT.

    What im looking for is a global login or guest login that i could leverage my existing license to work with the client .

    some way i could share my existing scripts/monitors/ automations and avoid having to pay for a seat on their tenant.

    4 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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19. Queue actions for offline devices

    Queue actions for when device comes online. When devices are offline you are unable to give it commands like:

    Restart
    Install/uninstall software
    Install updates
    Run a script
    Etc

    It would be great to add actions that will be triggered the next time the device is online.

    Not necessary but would be nice to also set a timeout period so if device does not come online after 30 days auto fail the items in queue.

    4 votes

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    0 comments  ·  Delete…  ·  Admin →
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20. It would be nice to have a remote app for Mobile IOS and Android to help clients with iPhone, iPad and Android issues.
    4 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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