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5047 results found

  1. The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.

    Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  2. We need to be able to store value from scripts on custom fileds for all plans or at least mid tier plans.

    I understand that this is locked down to only super power but if you look around you'll see everyone else has this across all the plans.

    What's the point of having this developed for the high end plan?

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. Integration of ESET Protect with Atera Portal - App store

    4 votes

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  4. When I check my Update Versions in the Software Inventory, I miss the Funtion to activate the Update for this Software in this List.

    also nice Features:
    - Report for all Devices wich not installed actual Version
    - Marker for Offline Devices during creation the report
    - Export Function for all version results

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  5. Ability to send a private note to a user.
    Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. It would be beneficial to have the option to delete and edit ticket tags. This would allow for corrections on typos and removal of tags that are no longer relevant.

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  7. some customers don't wanna get notification mails
    it would be great to have an option at cusomer data not to send such mails

    it would much better, to have that option an the ticket too and its set to the value of the customer on ticket creation.
    so we could see if the customer usually gets mails but decide for an other option at creation of a ticket

    alternatively a condition "contains not" at ticket automation rules could be a workaround
    send mail if customer name contains not "(no mail)"

    4 votes

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  8. On especially laptop's we have enrolled Bitlocker with extended passphraseduring boot which means that as soon as the laptop passes bios it will ask for the passphrase/key/pin.
    MS self bypasses this during an upgrade but it would be nice if we could implement this feature (selectable) so that on patch reboot we don't have to call the customer to ask him to enter the password to continue working on the device.

    https://learn.microsoft.com/de-de/previous-versions/windows/powershell-scripting/jj649830(v=wps.630)?redirectedfrom=MSDN

    4 votes

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  9. We would like to have the option for scheduled reports for the network discovery reports with potential CVE data rather than having to manually download the data every time.

    4 votes

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  10. I would like the ability to use Markdown when creating a Knowledgebase article.

    4 votes

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  11. I would like the ability to change the options for Ticket Type and Ticket Priority.

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  12. Please make the "Software Management" "Update All"
    selectable so we can select what to update and what to exclude .

    4 votes

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    1 comment  ·  Agent  ·  Admin →
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  13. Add/allow a billing contact for invoicing that syncs with Quickbooks as it is different than the Atera primary contact. When invoices are created and exported the invoice in Quickbooks is assigned the Atera Primary contact which is purely technical. Need the ability to add a billing contact so the invoices are emailed to the correct person from Quickbooks and I don't have to change it in Quickbooks every month. Tedious...

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  14. The placement is nice but previously I could type just 5 or 15 or whatever and it would understand that meant minutes. Now I've apparently got to type 00:05:00 or it complains that I'm trying to set it to more than 24h - which doesn't even make sense because 05:00:00 would only be 5 hours.
    Please put it back how it was.

    4 votes

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  15. It would be helpful to be able to deactivate a customer's account instead of only being able to delete them (subsequently deleting all of their history, tickets etc.).
    At present it is only possibly to deactivate the contacts under that customer which doesn't help with customer management as it leaves a long list of customers which is no longer current.

    4 votes

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    1 comment  ·  Customers  ·  Admin →
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  16. Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.

    Benefits:

    .Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
    .Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
    .Better Integration: Seamless integration with existing data processing tools and workflows.

    Impact:

    . Efficiency: Saves time and enhances productivity.
    . Accuracy: Reduces errors in manual data handling.
    . Accessibility: Facilitates easier access and use of CVE data across departments.

    This feature will significantly improve the user experience and value of the Atera platform.

    Thank…

    4 votes

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    0 comments  ·  Security  ·  Admin →
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  17. I have atera for my msp use. I just onboarded a client that already has atera for internal IT.

    What im looking for is a global login or guest login that i could leverage my existing license to work with the client .

    some way i could share my existing scripts/monitors/ automations and avoid having to pay for a seat on their tenant.

    4 votes

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  18. Queue actions for when device comes online. When devices are offline you are unable to give it commands like:

    Restart
    Install/uninstall software
    Install updates
    Run a script
    Etc

    It would be great to add actions that will be triggered the next time the device is online.

    Not necessary but would be nice to also set a timeout period so if device does not come online after 30 days auto fail the items in queue.

    4 votes

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  19. It would be great if there were a way to monitor the approximate life remaining on an SSD. I have seen many fail without any SMART alerts. TB written seems to be the best measure.

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  20. For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.

    And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access…

    4 votes

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