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- Ideas and Feedback 4,797 ideas

ticket type

I would like the ability to change the options for Ticket Type and Ticket Priority.

4 votes

Carlton Whitmore shared this idea · Jun 11, 2024 · Report… · Admin →

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Ryan Kirsch commented · June 20, 2024 9:52 AM · Report

Adding to the suggestion. I personally like changing to align with ITIL, but I would like to change the default Ticket Type on a new ticket creation. Everything we have is an 'Incident', when it's really a 'Request'.

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