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ticket type

I would like the ability to change the options for Ticket Type and Ticket Priority.

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Carlton Whitmore shared this idea  ·   ·  Report…  ·  Admin →
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  • Ryan Kirsch commented  ·   ·  Report

    Adding to the suggestion. I personally like changing to align with ITIL, but I would like to change the default Ticket Type on a new ticket creation. Everything we have is an 'Incident', when it's really a 'Request'.