Settings and activity

13 results found

1. Intune integration

   64 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Mar 10, 2025

2. Serial number in device over view should take us to vendor support page with device information

   72 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Mar 10, 2025

3. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Mar 10, 2025

4. Project Ticket

   242 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jul 10, 2024

5. Need a report to tell me which devices for a customer are eligable for Windows 11

   407 votes

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   12 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jul 5, 2024

6. New internal note alert

   23 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jul 5, 2024

7. ticket type

   4 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Kirsch commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   Adding to the suggestion. I personally like changing to align with ITIL, but I would like to change the default Ticket Type on a new ticket creation. Everything we have is an 'Incident', when it's really a 'Request'.

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   Ryan Kirsch supported this idea  ·  Jun 20, 2024

8. Ticket Type - Tasks

   27 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jun 20, 2024

9. Ability to subscribe to tickets

   15 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jun 20, 2024

10. email non delivery report

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  Jun 20, 2024

11. Free Dashboard Account

    925 votes

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    25 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  May 16, 2024

12. Email technician when they have been @ tagged on an internal note of a ticket

    326 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  May 16, 2024

13. Allow for customization of columns on ticketing screen

    343 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  May 8, 2024