Settings and activity

13 results found

1. Intune integration

   67 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Mar 10, 2025

2. Serial number in device over view should take us to vendor support page with device information

   75 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Mar 10, 2025

3. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Ryan Kirsch supported this idea  ·  Mar 10, 2025

4. Project Ticket

   243 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jul 10, 2024

5. Need a report to tell me which devices for a customer are eligable for Windows 11

   411 votes

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   14 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jul 5, 2024

6. New internal note alert

   23 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jul 5, 2024

7. ticket type

   4 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Ryan Kirsch commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   Adding to the suggestion. I personally like changing to align with ITIL, but I would like to change the default Ticket Type on a new ticket creation. Everything we have is an 'Incident', when it's really a 'Request'.

   Save Submitting...
   Ryan Kirsch supported this idea  ·  Jun 20, 2024

8. Ticket Type - Tasks

   27 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jun 20, 2024

9. Ability to subscribe to tickets

   16 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jun 20, 2024

10. email non delivery report

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  Jun 20, 2024

11. Free Dashboard Account

    942 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  May 16, 2024

12. Email technician when they have been @ tagged on an internal note of a ticket

    327 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  May 16, 2024

13. Allow for customization of columns on ticketing screen

    345 votes

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    42 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  May 8, 2024