Settings and activity

13 results found

1. Intune integration

   56 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Mar 10, 2025

2. Serial number in device over view should take us to vendor support page with device information

   63 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Mar 10, 2025

3. Ticket Checklist

   292 votes

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   21 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Ryan Kirsch supported this idea  ·  Mar 10, 2025

4. Project Ticket

   233 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Ryan Kirsch supported this idea  ·  Jul 10, 2024

5. Report to show computers that do not meet the requirements for Windows 11

   397 votes

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   6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

   Ryan Kirsch supported this idea  ·  Jul 5, 2024

6. New internal note alert

   22 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jul 5, 2024

7. ticket type

   4 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Kirsch commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   Adding to the suggestion. I personally like changing to align with ITIL, but I would like to change the default Ticket Type on a new ticket creation. Everything we have is an 'Incident', when it's really a 'Request'.

   Save Submitting...
   Ryan Kirsch supported this idea  ·  Jun 20, 2024

8. Ticket Type - Tasks

   27 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Ryan Kirsch supported this idea  ·  Jun 20, 2024

9. Ability to subscribe to tickets

   15 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Kirsch supported this idea  ·  Jun 20, 2024

10. email non delivery report

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  Jun 20, 2024

11. Free Dashboard Account

    906 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  May 16, 2024

12. Email technician when they have been @ tagged on an internal note of a ticket

    310 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  May 16, 2024

13. Allow for customization of columns on ticketing screen

    325 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Kirsch supported this idea  ·  May 8, 2024