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10 results found

  1. Project Ticket

    222 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Kirsch supported this idea  · 

  2. Report to show computers that do not meet the requirements for Windows 11

    372 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Ryan Kirsch supported this idea  · 

  3. New internal note alert

    18 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Ryan Kirsch supported this idea  · 

  4. ticket type

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Kirsch commented  · 

    Adding to the suggestion. I personally like changing to align with ITIL, but I would like to change the default Ticket Type on a new ticket creation. Everything we have is an 'Incident', when it's really a 'Request'.

    Ryan Kirsch supported this idea  · 

  5. Ticket Type - Tasks

    25 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Kirsch supported this idea  · 

  6. Ability to subscribe to tickets

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Kirsch supported this idea  · 

  7. email non delivery report

    19 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Kirsch supported this idea  · 

  8. Free Dashboard Account

    867 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ryan Kirsch supported this idea  · 

  9. Email technician when they have been @ tagged on an internal note of a ticket

    271 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Kirsch supported this idea  · 

  10. Allow for customization of columns on ticketing screen

    291 votes

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    39 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Kirsch supported this idea  ·