4482 results found

1. Make threshold checks less sensitive

   Since moving to 100th percent for disk threshold checks, we now get a great many more alerts/resolves as storage bumps against the threshold. Was never so frequent when checks were whole percent.

   Can we either go back to whole percent, which was perfectly adequate or revise the threshold checks so it doesn't generate so many alerts. Option 1 is simpler but if there's a valid reason for measuring disk usage at 100th of a percent then it needs a "resolution" threshold as well.

   That is, above 90% warning alert but needs to drop below say 85% before the alert is cleared. That way we get one alert when it goes above threshold but no more until the issue is properly resolved by clearing some space.

   Since moving to 100th percent for disk threshold checks, we now get a great many more alerts/resolves as storage bumps against the threshold. Was never so frequent when checks were whole percent.

   Can we either go back to whole percent, which was perfectly adequate or revise the threshold checks so it doesn't generate so many alerts. Option 1 is simpler but if there's a valid reason for measuring disk usage at 100th of a percent then it needs a "resolution" threshold as well.

   That is, above 90% warning alert but needs to drop below say 85% before the alert is… more

   4 votes

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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

2. Biometric login

   Biometric login enabled on multiple devices of the same type (e.g., two Windows devices or two Mac devices).

   3 votes

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3. "Please Reply Above This Line" should be editable

   We work mostly in French and for some of our clients it is very important to have all client-facing communications be in French. The automatically generated "Please Reply Above This Line" text should be editable or at least its language should be selectable.

   3 votes

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4. REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS

   AT THE MOMENT TICKETS ARE REGULAR OR SCHEDULED, THERE IS NO OPTION TO TURN A REGULAR TICKET INTO A SCHEDULED TICKET, THIS IS VERY INCONVENIENT, HAVING TO MANUALLY RECREATE.

   We believe this feature could be a valuable addition for all Atera users, enhancing the overall efficiency of the ticketing system. Could you consider incorporating a ticket scheduling feature in your development roadmap?

   3 votes

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5. Custom Ticket Fields - Hidden Indicator

   There are plenty of tickets regarding the hidden field usage in the Customer Portal and it is being addressed.

   Adding onto that, it would be nice to have an indicator on Custom Fields that show (at a glance) which fields are hidden or editable in the admin menu. Otherwise, to know which are which you need to go through the fields individually and/or on the portal itself. The fields already have an indicator for what format they're in (text, date, number, etc) so another indicator for hidden/editable would be greatly appreciated as it would save a bit of time when these fields need edited.

   There are plenty of tickets regarding the hidden field usage in the Customer Portal and it is being addressed.

   Adding onto that, it would be nice to have an indicator on Custom Fields that show (at a glance) which fields are hidden or editable in the admin menu. Otherwise, to know which are which you need to go through the fields individually and/or on the portal itself. The fields already have an indicator for what format they're in (text, date, number, etc) so another indicator for hidden/editable would be greatly appreciated as it would save a bit of time when… more

   3 votes

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6. search for bitlocker

   The ability in the devices advanced search under storage if Bitlocker is enabled = true or false

   3 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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7. Split AI tool from agent and portal

   Split AI tool from agent and portal. Portal tool is useful for users but agent AI is bothering users. The all or nothing only option means we have to turn AI off altogether and lose the portal generative AI option that is helpful.

   3 votes

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8. Accessible satisfaction Survey

   Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.

   We request the implementation of comprehensive accessibility features within Atera's survey system. This includes ensuring that survey options are properly labeled for screen reader compatibility and enabling seamless interaction with the survey interface for users with visual impairments. Additionally, improvements to the web version of the survey to address accessibility issues are essential.

   Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.

   We request the implementation of comprehensive accessibility features within Atera's survey system.… more

   3 votes

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9. Let the copilot read the Atera agent log file

   Seems like a powerful thing for the copilot to have the context of the agent activity in its responses.

   3 votes

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10. contains

    Advanced Filters has option for "contains". It would be nice if we were able to put in a list of items instead of only one item.

    Example: Identify Old Processors with i5-3 to i5-7.
    5 seperate "contains" filters seperated by "or" operator

    Idealy:
    One "contains" with "i5-3, i5-4, i5-5, i5-6, i5-7"

    This would make advanced filtering much more powerful! We are currently limited to only 5 "or" Operations.

    3 votes

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11. stay logged in to mobile app

    option to stay logged into mobile app. Our devices already have strong security in order to unlock the screen.

    The login process for the mobile app is clunky and overly burdensome to have to do all the time

    3 votes

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12. Ability to review and delete files on pc without having to remote into PC

    It would be nice to have the ability to review files on an agent applied device and then also have the ability to delete files. The feature should be available without having to remote into the agent.

    3 votes

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13. Alter ticket UI to better integrate with Ticket properties

    The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:

    Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.

    Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the layout to allocate more space to essential ticket details while still accommodating description and response fields.

    Both approaches aim to improve usability and efficiency within the ticketing system, ensuring that ticket properties receive adequate attention and support streamlined workflows.

    The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:

    Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.

    Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the… more

    3 votes

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14. BIOS update

    It would be nice if patch management also offered BIOS updates, as is already the case with N-able.

    3 votes

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15. Display CC in Ticket

    The new layout does not allow to display other (cc-)receipients of an e-mail any more.
    Can you please add that feature again?

    3 votes

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16. Acronis DLP

    Add Acronis DLP to features. Acronis is saying this is because Atera has not met quota. I don't understand why at least we don't get access to all features within our Acronis tenant.

    3 votes

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17. Include Script execution on ticket automation

    automation that triggers a healing script upon ticket creation , offering immediate response to issues and potentially resolving them without manual intervention

    3 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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18. Smart deploy integration

    Please can you do a integration with smart deploy to allow a alternative application for application and driver updates to Chocolatey.

    3 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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19. Edit To field

    Ability to edit 'To' field when replying tickets so requests can be forwarded off to correct depart or correct person.

    3 votes

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20. Need a Ticket Type of Test

    We need to have a Ticket Type of Test so we can filter by Ticket Type in Technician Reports.

    3 votes

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    2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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