Ideas and Feedback

Ideas and Feedback

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  1. Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour

    1 vote

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  2. Patch status summary reports do not currently show the customer name. Add ability to add the customer name to either the subject or the body of the status report e-mail.

    1 vote

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  3. For marketing, I use Lato as the font and attempt to use that font everywhere I can to synchronize my correspondence.

    It would be very beneficial as a means of adding branding-specific information to my account.

    Atera already has custom branding options available under the white label settings. If Atera could expand that to include font and perhaps ticket style that would deliver a consistent feel to the client. I would also like the ability to make the font settings default and possibly the only option in tickets so that the font is always consistent.

    1 vote

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  4. You should be able to pause alerts for drives specifically

    1 vote

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  5. Currently when viewing a customers individual record, One can set the customers as "BLOCKED" ( non payment/late payment etc) The tiny icon overlay is displayed ( from the ranking feature) . My request is:

    1) Make this a little bigger or even allow us to create/upload own images and have up to 10 rankings.

    2) Make this overlay display function, which is already available, make it available where ever the client is displayed. EVEN on tickets, Lists, etc.

    1 vote

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  6. With the customer devices there is a check box in front of each device, I would also like this if you are in the customer folders to be able to mark them directly and edit them.

    1 vote

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  7. unfortunately you can only apply a policy to a folder in the customer area. I would like the option to assign the customer folder directly from the policy. Or better, that you can assign a policy via a filter rule (e.g. all windows workstations).

    1 vote

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  8. It would be good to have a mobile application for users, in order to make an ticket easier and faster. It would be good to download and install custom application by scanning the QR code from the agent, download application and automatically configure account from agent. Today, my users are too lazy to send emails or open portals. Also, if the ticket closes by tehnician, it would be good for the user to confirm the closing of the ticket! Also, it would be good if they could leave a short video, voice message or some other attachment when opening the…

    1 vote

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  9. What about an internal Atera Calendar with CalDav support?

    We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.

    1 vote

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  10. If another tech is already connected to an agent, it would be great if it displayed who is accessing that agent in real-time

    1 vote

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    0 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. When searching for outdated software from Reports > Software Inventory, please enable the following improvements:

    • allow use of a NOT (!=) crietria in the version.

    • allow assigning a Profile to selected results

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. We would like to see an integration with Acumatica for posting invoices to.
    Thanks.

    1 vote

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  13. In the customers view have the ability to have more tabs. We have customers who have Supported Devices that are on full support and these are on monthly contracts, we then have devices that are only on Update support and if we have to go fix something its chargeable and then we also have non supported devices which they get charged for fixing and updating no matter what.

    Currently there is no way of making it easy for the tech to split these off if we have a company with 60 devices. We would like the tabs to have the…

    1 vote

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  14. if we can have a list of all IT automation profiles applied to devices and just click on a list and remove.

    1 vote

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  15. We would love to see integration with Freshdesk CRM.
    For example: Automatic ticket opening in case of alerts, option for remote control directly from the ticket page. and so..

    1 vote

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  16. Would love to add an alert or pop-up in a customer profile so when our techs try and create a ticket or perform work for a client, they are aware that the client is on service hold.

    1 vote

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  17. Currently you can only attach images to "Expenses" within tickets. Please allow us to attach PDF's to the expense ticket submissions.

    1 vote

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  18. Please add a way to copy a folder instead of just single file at a time

    1 vote

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  19. Would like the ability to filter by serial number in the 'views'

    1 vote

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  20. Possibility to edit the time intervals that triggers alert for IO, bandwidth and services alerts. Like this already exists for other alerts...

    1 vote

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