5034 results found
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Display a list how many devices a customer has.
Would be convenient to see how many devices each customer has instead of having to create a report.
4 votes -
Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.
Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.
4 votes -
Patch Status Summary report as a PDF file
Send Patch Status Summary report or any other scheduled report as a PDF file attachment in the email.
.4 votes -
Custom Menu Bar shortcuts
Add custom shortcuts to the main menu bar for quicker accessibility.
4 votes -
Create ticket that is not visible to the client
Ability to create a ticket that is not visible for user that set as "main contact"
4 votes -
Agent page - Show Reboot Required
Would be great to see if the device is in need of a reboot on the agent page, to the right of "Online"
I mocked up a pic but I guess I cannot attach images..
4 votes -
make email not a required field for a contact
Make email not a required field for contact. We are having to enter arbitrary email addresses to create contacts that do not provide email address (or do not have one). This results in false data in our customer/contact information.
4 votes -
Automatically send an email when computer is added to account by agent installation
Automatically send an email when a computer is added to account by agent installation. Ideally, the default behavior would be configurable by the admin for all customers, but each customer could override the default behavior and even choose which email(s) to send the email to.
This will trigger in-house procedures to finish onboarding new customers once they are in Atera.
4 votes -
How to export Bitlocker keys into an excel or how to manage the Bitlocker keys using Atera?
If we enable Bitlocker using scripts, how to manage those Bitlocker keys when there is a requirement? Because Bitlocker management is very crucial for an organization. Looking for a feature update in Atera console for managing Bitlocker keys of all devices.
4 votes -
Zoho Assist
It would be nice to have something like Zoho Assist integrated as an alternative to Splashtop SOS, as Zoho even has a free option, which would be perfect for someone who only occasionally needs use an attended log in, and doesn't want to pay for a full Splashtop SOS account.
4 votes -
Feedback / logs
By definition, a report is a document within which there can be various objects (log entries, technical sessions, how many computers of a particular customer have been updated, etc.)
An audit log is a tool that can be used to identify when and what a technician did, when and what the agent did, when and what went wrong...
Currently in Atera this is messy and not very usable for identifying problems. For example, if I analyze feedback on patches and automation (in which for example I update a software) I see that on some agents it was performed correctly but…
4 votes -
Recent Processes Report
I think it would be nice if we could get a better Report View when running scripts across an entire client. I'd like to see the results by each device without having to click into information on each one.
4 votes -
Remove required fields for technician
When creating a ticket as a technician, be able to override the required fields so that they are not required.
4 votes -
New View
Looking for a new view option to see all tickets in our system and who they are assigned to broken out by users. Do not want to setup filtered views to only see individual technicians. In the ideal scenario each technician has a lane, showing the priority groups and the tickets assigned to technicians. One lane shows the unassigned tickets as well and can move them to the techs as needed. The issue I am trying to solve is visibility to the queue versus having to scroll thru the tickets to see things. What is happenign is tickets are falling…
4 votes -
google chat
integration with Google Chat built into sites
4 votes -
Change the default language for ticket users
Change the default language for ticket users.. In the administration interface
4 votes -
Atera Windows App instead of opening a browser and run atera portal
Can you create an Atera Windows App instead of opening atera management console from a browser?
4 votes -
Remote BIOS Update/Configuration
Like Intel AMT, having the ability to control and manage the BIOS settings would be a great feature. Instead of having to install third party applications and other methods would be a nice feature that not a lot of people provide.
4 votes -
Email Forwarding from Tickets Without Altering Content or Requester
I propose a critical enhancement: the ability to forward emails from tickets to other internal departments or external entities without modifying the original ticket content or requester information. This functionality is vital in scenarios where individuals beyond the original requester need to be engaged for resolution, such as liaising with a key account manager or arranging new hardware purchases.
The absence of this basic yet essential feature in a service desk environment is a significant oversight. Its implementation would greatly streamline communication processes, ensuring efficient and effective resolution of tickets that require broader collaboration.
4 votes -
is there a way of finding a device via it's IP address? if not can it be put on a wish list please!!!!
s there a way of finding a device via it's IP address? if not can it be put on a wish list please!!!!
4 votes
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