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  1. Honestly surprised this isn't a feature already, but can we please allow interactive scripting?
    Without being able to prompt for input when running a PowerShell script, I am limited to only hardcoded records.

    It should be possible to run a PowerShell script and have it prompt for input using the Read-Host command.

    This would allow scripts to be far more dynamic and flexible.

    This should already be possible seeing as we have full shell access, so shouldn't be difficult to implement.

    4 votes

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    1 comment  ·  Admin →
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  2. Create the ability to purchase a 'day pass' or 'tech pass' to allow a temporary employee (e.g. a contractor) to access selected parts of an Atera tenancy (e.g. tickets, devices) to perform short term work instead of adding a technician for an entire month.

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  3. In case of IT support teams spread on multiple sites (e.g. Technician A has an admin role for Site A, technician B has an admin role for Site B) as a supervisor for all sites and resident on site C, I would like to be able to assign tickets (or change requests) to technicians without having to make them admins of site C.
    In summary: the ability to assign multiple roles to the same techincian or be able to differentiate ACL for each site within a single role

    4 votes

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  4. Patch schedule calendar integration to be able to exclude dates from patching. Some companies have blackout dates where no changes are allowed. Also be nice to see the actual schedule of patching in a calendar form.

    4 votes

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  5. The current "Ticket Created email" automation rule works well most of the time. However, when we need to get a third-party support company involved, they often have an equivalent system that sends an automatic "Ticket Created" email, that creates a new Atera ticket, and sends back a "Ticket Created" email, ad infinitum. In our case we had 18 new tickets created in the seven minutes until we noticed the loop. If someone had not been looking at the Unattended queue, it could have been many more.

    My idea is for Atera to be able to identify a "Ticket Created email"…

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Trigger for generating a new ticket if patches are applied manually through devices tab by a technician. Seeing as this is a manual action by a technician and not done through automatic patch management it would warrant a ticket being generated for a specific agent/contact with a relevant time entry.

    4 votes

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  7. Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.

    4 votes

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  8. There currently is no way to add the e-mail signature again once it's been deleted.
    It would be nice to be able to simply click a button to get it back, instead of having to go back to the ticket list and opening the ticket again.
    Even better:
    the ability to choose between several signatures

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Please add the following info to the classic report and more importantly the API export functionality.

    Battery ID
    Battery Health
    Battery Design Capacity
    Battery Full Charge Capacity
    Battery Cycle Count

    This info is available in the agent page for specific agents but being able to export it to a CSV would allow us to know, on mass, which devices have "x" low battery health and need replacing!

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. Have noticed when you want to CC in a user / shared mailbox that if they are not a contact, you need to add/create them as a contact before the CC will work for that account, which is a pain with so many users we do support and some are external too

    Can we have a function were copy and pasting an email address into the CC field and clicking send will email that address rather than it just ignoring it due to not being a contact?

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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  11. When a station is stopped, it takes an interminable time for it to appear offline in the dashboard. Could you reduce this time or even make it instantaneous?

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. in the admin menu there is a possibility to use a whitelist. because we think security is really important we use both 2FA and the ip whitelist.

    we miss 2 options:
    - the possibility to whitelist IPv6 addresses
    - the possibility to ad notes next to every ip-address that is whitelisted. (Like: branch office, datacentre, etc etc.)

    4 votes

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    1 comment  ·  Security  ·  Admin →
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  13. Maybe this is a bug, but I notice on the Android Mobile app (using a fully updated Google Pixel 6a) if you have not run the remote connection from a PC initially, the option to Connect on mobile is greyed out. After connecting at least once to trigger the install it works on mobile as expected.

    Maybe this is how it is supposed to be, but it would be nice if the default remote got installed fully when the agent does. Often times when out remote and installing new agents, it is nice to quickly verify full connectivity from mobile…

    4 votes

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  14. Have the Ability to have a Dropdown that is Dynamic for example if I wanted to add a custom dropdown on a user where I can set their manager I can create a custom dropdown where it lists all the users in my account for me to select. This can even be extend to Dropdown with dependences where I can limit/group the users by site.

    4 votes

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  15. Generate a link for customers to start a remote session with them

    4 votes

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  16. From all password locations in Atera have a button to send the one time secret password or generate and send a new one. Similar to www.onetimesecret.com.

    For customer contacts passwords, have the option to send to that user or another email the tech enters.

    For other passwords ask for who to send to.

    4 votes

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    0 comments  ·  Security  ·  Admin →
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  17. We want to have more options to verify the account on top of the SMS option, something we can configure and switch methods.

    4 votes

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  18. On-site check-in and Customer sign-off upon completion. It would be nice if the mobile app could allow for the techs to check that they are on-site (with GPS verification). You could have an area where a client could sign that they are on-site. Then have the same for when they are closing the on-site ticket. This gives us better time tracking and allows for more accurate billing. It also eliminates the client saying things like he wasn't here that long.

    4 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  19. Make it possible to add to the "full client name" an abbreviation or a kind of company ID code. We have this in other systems (documentation in IT portal for example) and are quite used to search for "WH" instead of "Westinghouse" etc.

    4 votes

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    1 comment  ·  Customers  ·  Admin →
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  20. See all tickets related to the device, under the device.

    4 votes

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    1 comment  ·  Devices  ·  Admin →
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