Ideas and Feedback

Ideas and Feedback

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  1. i was billed in USD from my previous RMM and every month was a different amount charged to my credit card which made difficult to budget.
    it would be very nice if my invoice was the same every month and in CAD.
    Thanks

    1 vote

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  2. It would be great to be able to extend the no reply ping period. I have some devices that do a reboot every week, this reboot should take longer than the default in Atera between 2 ping checks. it suddenly generates false alarms, and it is therefore time-consuming!

    1 vote

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  3. When onboarding a new user, it's very convenient to open the Helpdesk agent and use that to create a new contact.

    It would be an improvement if there was an option to automatically assign that new contact to the customer and/or device when using the agent to create that new contact, rather than having to go to the new contact, change customer, and then assign the device manually.

    1 vote

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  4. Liongard has many 3rd party Integrations and can also integrates with a RMM to log tickets

    1 vote

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  5. What mad man decided that the drop-down box "Display in Section" when creating a new KB article, would be in such a dyslexic order? Would it be too much to request it be alphabetical?

    1 vote

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  6. where is the data import feature, i thought this would have been a standard tool for just about any ticketing system

    1 vote

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  7. Have permission request for remote connection based on technicians and not based on devices. Some technicians would require to ask for permission when remoting into the customer's computer.

    1 vote

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  8. Helpdesk teams often have more than one technician working in different time zone/time slots.

    It would be great to configure ticket assignment to the right technician working in the same time zone/time slot that the raised ticket.

    1 vote

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  9. Have last logged user show current user logged in and to have it update with every user login that takes place. This will make searching for a device by user easier. Right now it seems as though it takes a long time for it to show the current user.

    1 vote

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  10. I'd like to enable a second user (Site Admin) for 1 site to use spashtop to help provide desktop support for that site only?

    1 vote

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  11. Lancom is a german based manufacturer for network eqipment.
    An integration with the Lancom Management Cloud would be fine.
    Sync devices, alerts and so on.

    1 vote

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  12. It would be very useful to have Notes for Contacts, so you could update the notes for preferences or setups or expired or shared contact information.

    1 vote

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  13. When you go into time entry the billable tick isn't selectable without having to go into each item.
    Can we make those ticket usable without having to alter each item individually.

    1 vote

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  14. It would be nice to see more than one device in tabs or a history of last clients to jump there with one click.

    1 vote

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  15. Currently SNMP devices have a number of default monitors that are no9t shown on the interface.
    These need to be removed, or have the option of not using them.
    The ability to granularly add OIDs negates the need for them. I understand that some people may desire the defaults, so how about the option to not use them.

    I just went through the operation of creating MANY SNMP devices and templates, only to find that even on the devices I intentionally did NOT add monitored OIDs (Informational only) only to find that ALL of the devices need to be re-added…

    1 vote

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  16. It would be helpfull to see the OID Values also in the mobile app

    1 vote

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  17. At the moment if you have a machine with multiple graphics cards in Atera will only list the first one it happens to find - which is not very useful. Please list all the graphics cards in a device.

    1 vote

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  18. Run CMD or POWERSHELL under the current logged in User context instead of via SYSTEM.

    1 vote

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  19. When you click on a ticket on desktop browsers, it would be more convenient if it opened in a pop-up window by default. To have this feature now, I use a third party extension on my browser.

    1 vote

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  20. It would be great if we could create custom fields within passwords or create and customize password templates. The current password template does not offer enough customizability options to capture all relevant information. I am left putting information that should be hashed in the notes section instead of in a password field.

    1 vote

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