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  1. By definition, a report is a document within which there can be various objects (log entries, technical sessions, how many computers of a particular customer have been updated, etc.)

    An audit log is a tool that can be used to identify when and what a technician did, when and what the agent did, when and what went wrong...

    Currently in Atera this is messy and not very usable for identifying problems. For example, if I analyze feedback on patches and automation (in which for example I update a software) I see that on some agents it was performed correctly but…

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  2. I think it would be nice if we could get a better Report View when running scripts across an entire client. I'd like to see the results by each device without having to click into information on each one.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. When creating a ticket as a technician, be able to override the required fields so that they are not required.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. add realtime location feature integration with google map

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. Looking for a new view option to see all tickets in our system and who they are assigned to broken out by users. Do not want to setup filtered views to only see individual technicians. In the ideal scenario each technician has a lane, showing the priority groups and the tickets assigned to technicians. One lane shows the unassigned tickets as well and can move them to the techs as needed. The issue I am trying to solve is visibility to the queue versus having to scroll thru the tickets to see things. What is happenign is tickets are falling…

    3 votes

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  6. Would like to suggest when delete the device prompt asking to key credentials 1 more time to confirm delete it.

    Current only have option prompt NO \ YES when delete the device , but some how wrongly click for human error. recommended add the 1 more layer when delete the device prompt key the Atera login password to double confirm remove it.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  7. I would like a deeper dive with the metrics that are shown in the devices tab, along with the ability to go even further with in-depth monitoring to put on the main page/ dashboard, like the advanced reports. the best idea i can think of and i believe it might be wishful thinking but would be "HW Monitor Pro" integrate into the portal. every device gets the install, can look at either a master list with all the devices that have it installed or when going to the devices page. Have it automatically record and store up to "X" amount…

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. There used to be a way to manually create scheduled tickets, without using the AI.
    It would be nice to have this feature optionally available to us, because the AI can sometimes be wonky.

    I scheduled a ticket for "the third friday of every month" and the system scheduled the ticket for Saturday. I tested it with "the third Thursday of every month" and the system scheduled it for Friday.
    When modifying the ticket, it resulted in the same mess-up.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. display the agent's last 10 tickets

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. Add a "recent connections" sections to the left pane so you can quick reconnect vía Splashtop to recently connected agents.

    3 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  12. billing integration with exact online and Atera

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  13. Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.

    If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can…

    3 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  14. as part of the columns to select from can you add one for the ip address?

    3 votes

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  15. Notes under passwords needs to be expandable. Most account have addition information and PIN's etc.
    Example below

    Acc#
    PIN#
    Serial #
    Product key#
    Main contact#

    3 votes

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  16. Need a device filter added for assigned threshold profiles. We need to easily filter devices to see which may not have a threshold profile assigned at all. Or that do not have the correct threshold profiles assigned. And then be able to add them via a multi check box.

    3 votes

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  17. Permission Ticks for custom roles to be considered
    Allow A role to create a Customer
    Allow a role to remove a customer
    Allow access to all customers With exception/exclusion
    Allow to Modify or submission to Knowledgebase (with ability to restore previous version)
    Allow to create KB for internal
    Allow to create KB For Customer
    Allow to create Scripts
    Allow full admin - with customized Feature/plugin blocking

    3 votes

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  18. The customers table should show how many devices each customer has, and optionally how many are online. Bulk onboarding agents is more painful than it needs to be without this.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  19. it would be nice to have a File Explorer feature in Manage Devices so we can open the File Explorer of a Device and check for files, folders, sizes etc without the need of connecting remotely. We should have the ability to take actions like deletion, rename etc such as the common windows file explorer.

    3 votes

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    1 comment  ·  Devices  ·  Admin →
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  20. Automatically install ONLY defender security updates so we can create a patch automation just for this. It would be super handy for clients who don;t have the money to buy paid antivirus and adds value to us as their support solution.

    3 votes

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