4774 results found
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sentinalone
SentinalOne integration (With MSP Portal)
4 votes -
Customer Satisfaction Report Filters By Customers
Ability to pull the customer satisfaction report just for one client and not all the clients
4 votes -
Personal Password Store
The possibiliy to store personal passwords of technicians also for themselves - passwords that only the technician should know (personal passwort safe) for Logins on 3rd party portals for example
4 votes -
Add ticket status option in time entry window to closed ticket faster
While entering time in a ticket, add the ticket status drop down to close or change the ticket status to reduce the amount of steps needed.
4 votes -
Office update
There is this feature in for "Patch Search & Deploy". However, the update query for Office Update it not seem to work (I never see Office update available by this feature, but if I manual perform check for update from application I can see there is updates available there). The Developer team should verify to get this feature work properly.
4 votes -
Stop repeated restarts of the AteraAgent Service
Looking at the event log, I can see the AteraAgent service restarts every minute or so. This floods the windows event log with useless noise.
Is it really necessary for the service to restart so frequently when there have been no configuration changes. If there are configuration changes, it should not be necessary for the service to restart. The only time that should be necessary is when the agent image itself has changed (like an upgrade).
4 votes -
Export to calendar function when creating ticket
Currently if we want to export a ticket to calendar we have to open ticket after we have created ticket. Would be nice if export to calendar could happen at time of creating ticket, which would save time.
4 votes -
Logon failure more information needed
Include which users have failed to logon and which server they are attempting to logon to when reporting logon failures from a DC.
4 votes -
ssd threshold
Many PCs have HDD and SSD, if I set the temperature threshold for hard disks it notify me even when an ssd became a little hotter.
Considering that an hdd have a threshold of 50° and an ssd could work even at 65° I'd like to set a threshold only for HDDs with a certain temperature and another one for SSDs with a different temperature.
Right now, in summer, I've some customers with SSD and HDD and I'd like to monitore both temperature, but I get ssd notification for 50° that's not interesting to me.
4 votes -
axcient x360Cloud integration for M365
Since Atera has partnered with Axcient for the computer backups with X360Recover, also adding their X360Cloud backup for M365 data would be very helpful. Is this something considered?
4 votes -
Ticket Description Snippet
The ability to include the initial ticket description in email templates.
4 votes -
Read only access for Atera and Asset management Tool in Atera
Hi Atera Team, Good Day!
1.We are using Atera last few months , we have more than 10 support engineer and we need to provide them atera portal access read only the user can only see the option in atera can monitor and can't do anything .
- We required Asset management in Atera. we are having 1500 machines like laptop ,Desktop,Macbook,Tablets,Ram,Server,Switch,Router,Firewall.etc
we need to maintain the asset ,we assigned these to whom and the user are currently working or resigned . how many stocks we have so that we need to maintain. I asked these question in chat box they…
4 votes -
Ticket Summary
Have an editable summary pinned to the top of a ticket.
Useful for ticket notes, checklists, projects, master tickets etc4 votes -
Wake on Lan to use Public IP address
Wake-on-LAN: It’s a brilliant feature that for the most part works really well, however sometimes a local IP doesn’t get reported from the machine to Atera. It’s got one and it’ll be registered with the DHCP server on the network etc, but because it wasn’t reported to Atera, Atera can’t wake it up. I know the device could be woken up, and I then have to use additional tools to wake the device up, so if there was an override of some sort, or the Wake-on-LAN feature used the public IP address to define the network for instance, this would/should…
4 votes -
interactive map
It would be nice for the map on the dashboard to have the pins change colors based on location status - i.e. green if there are no issues detected, orange if there are warning alerts and red for critical alerts.
Also, add a hover menu where when the mouse hovers over a pin it shows the client's name and a list of alerts, then when clicking on the pin it opens the client's devices.
4 votes -
I have a client using a couple of "Work From Home" licenses. They are asking me if there is a report that I can provide to them of access re
I have a client using a couple of "Work From Home" licenses. They are asking me if there is a report that I can provide to them of access records. They're looking for two things: 1) login records showing when a user logged in and 2) the length of time a user stayed connected in a remote connection. This would help them confirm an employee's claims to hours. While I know we cannot confirm that they're actually DOING work, this would at least help prove whether or not they're connecting and staying connected remotely.
4 votes -
Limit Customers from changing ticket status and types
Customers should not be able to change:
Ticket Status
Ticket Priority
Ticket Impact
Ticket TypeUnless main contact
Sure this is common sense?
4 votes -
More devices visible in Customer
More devices visible in Customer
As of the time of writing when you open a customer and switch to the Devices tab, then select All you are only able to see the first ten computers and must changes pages to view more. Having the ability to either:
Click on a drop down and adjust the number of devices visible from 10 to say 25, 50, 100 etc
Open the Devices page with a filter pre-applied for the customer you navigated from
This has the added benefit of actually making the devices screen useful once you have more than 15-20 customers4 votes -
UI interface based by user instead of account.
Allow some users to decide their own user interface without affecting the rest of the users of the account.
4 votes -
Option to disable auto ticket creation on chat.
It would be nice to have the option to disable automatic ticket creation when chatting with an end user. We don't use the ticketing system so it's just a nuisance to us.
4 votes
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