4720 results found
-
Agent as a credentialed user for AD auth/network share access
It would be excellent to have the ability to config the agent user so it could be recognised and managed as an AD user or local/domain admin/user.
This would allow the use of more script functions like xcopy of network folder/file shares to the client for deployment and allow it be a more useful tool where you want all other local admin restricted.If we could config the client to be a local admin or a domain user with authentication,
4 votes -
Ticket email automation
When a Ticket is closed can the email response include the last comment made on the ticket? Whether it be from the Customer or the Technician?
My process is the update with final notes, press “Send Reply”, then I set the Ticket Status to either Resolved or Closed. I don’t see a way to set Resolved and have it Send Reply all in the same action.4 votes -
Mulit Monitor Support is needed Client need it now
Atera Mulit Monitor Support is needed Client need it now.
4 votes -
Add sorting to headers on all tabular displays, Auditor Reports Workstation Distribution
I wanted to sort by the number of cores, if possible, not easy enough. And not just reports, but all tabular displays.
4 votes -
saml
Allow for SAML2.0 connections to OneLogin.
4 votes -
Assign Multiple Contracts to One Ticket
Ability to assign more than 1 contract to a ticket
4 votes -
Maintenance Currently being performed notice over blank screen
When performing remote work on client computers there are times when the blank screen is very useful however that typically means the client doesn't know what is going on. Many times I have been disconnected because they see a blank screen, no mouse or keyboard (because it is frozen from my end) and so they simply restart the computer. If there were a 'maintenance is currently being performed" styled background that could be created by the admin instead of the blank screen would solve a lot of problems.
4 votes -
Custom Icons on devices
Add 4 new boxes next to the status boxes for each device that can be set with or without an integration. There should be one for Webroot or Bitdefender, or any other AV that someone might use, another box should be for Backup Software like MSP360 or vendors choice, and two more boxes for whatever package the MSP offers. This would make it much easier to just look at client devices and at a glance see what software is on which device. We use Threatlocker as well, and DNSFilter.
My four boxes would be Webroot, MSP360, ThreatLocker & DNSFilter.
Currently…
4 votes -
Customer Portal ready services for client
Hi, at the moment I have manageengine service desk MSP. In Customer Portal my client have possibility to chose ready template for new hired people. Is this possibility in Atera?
4 votes -
Agent Health Report
Agent Health Report: when you have just one device selected, to pull the info that appears in the hardware/disk sections under devices. It would be great to show a nice, sleek report to a client when they have a device that needs replacing (especially when they’re reluctant to do so even when the computer is on its last legs!!)
4 votes -
Granular Control of Network Discovery for Technician
I really like your solution!
Please add a permission so Technician only can see their OWN customer when they use Network Discovery. Today Technicians can see ALL customers Network discovery objects and everything else because they need to have FULL admin rights. That is a problem, you can't give some technician FULL admin rights only to use the Network discovery. Usually you have different technicians that only have access to some customers and they should not have FULL admin rights on the whole portal. Please add more granular control here, a technician should only see his own customers in the…
4 votes -
winring
The Atera agent once installed generates an info event in the System Event Log:
Log Name
System
Date
03:10:31 pm 24-Feb-22
Event ID
1073748869
Computer
Source
Service Control Manager
Type
4
User
NT AUTHORITY\SYSTEM
Category
None
Description
A service was installed in the system.Service Name: WinRing012_0
Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account:This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.
…
4 votes -
Patch Management & Customer Folder Applied To
While it is great we can select specific patch management automation profiles from Customer > Folders > Action > IT Automation Profile, it would be great to select the folder at time of creating the patch management profile, click Apply To, click on Folders tab then select Customer, then click on the Customer's respective checkbox of folders available to apply it to.
4 votes -
More Integration for Software Install
Chocolatey does not provide the latest version of softwares.
4 votes -
Customer Survey translate
Customer Survey translate
4 votes -
how can i run a report based on the status of the ticket?
Can we enhance the reporting module as to generating a report based on the status of the ticket? Like for example, how many days this ticket is open, pending?
4 votes -
Integration with "Genuity" Sass & Vendor, IT asset, and Telecom Management
It will be nice If you can integrate with "Genuity".
Genuity is covering, and complimenting everything that Atera is lacking at.
For example Asset tracking including warranty information and systems age.
Saas and Vendor Contract management and tracking. with financial aspect for bot tracking segments.
subscription is $30 per month for unlimited assists!!! If Atera can get their act together and provide us with the features that we requested for so long I am sure we will pay Atera the extra $30 per month.4 votes -
TeamViewer integration for MAC OS
I support mainly macOS customers, and I pay for a Teamviewer license. I would like to be able to click on a device in Atera and access it with Teamviewer.
4 votes -
Related Agent(s)
Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.
4 votes -
Quotewerks Integration
Integration with Quotewerks the best quoting software on the market.
4 votes
- Don't see your idea?