5036 results found
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Chrome Device Screen View
Ability to just see the chrome device user's screen, so we can help them navigate the device.
4 votes -
Automatic authentication of support users
Automatic authentication of first time users of the Helpdesk Agent. I will get a lot of pushback when introducing the new ticketing process because users will have to register, receive a code via email and enter it into the agent's form. In an industrial environment, this is asking a lot. There should be a way to deploy the agent to all workstations and have Atera poll the domain controller (via LDAP?) so that it pulls the credentials automatically.
This is by far the best way to introdice the new support portal. And that technology is not new. You would simply…
4 votes -
Refresh rate Increase or Customization
There needs to be an increase in the rate at which a given tab data refreshes, if you allow for customization of status ect then the changes of these become more important for specific techs workflows, the ability to set a refresh rate or just speed it up would improve tech performance greatly.
4 votes -
Ability to filter devices by device added.
Ability to filter devices by device added date.
Thank you.
4 votes -
Timesheet reports merge different information into the same cell.
Your Timesheets reports merge different information into the same cell. For instance, to make it easier to import a csv file export from Atera into any accounting system, information from Atera should be exported with just specific information requested. Currently, an export from Atera merges ticket time with the date. This forces us to do extra work to split that that data up from the cell. Why can't you just organize the data into specific categories? Time and date are two distinct and different bits of information. I already get the time entries in a different field. Why is it…
4 votes -
Do not alert for scheduled reboots
If an automation calls for a scheduled reboot, the alert system should not alert "machine status unknown" right away. In these instances, it should wait some time (like 20-30 minutes) before alerting. 99% of the time, no alert should occur. If updates fail or a server doesn't come back up after a reboot, an alert should occur since the 20-30 minutes have elapsed.
4 votes -
battery
Add the Filter "Battery" yes or no, to show only notebooks in the device overview.
4 votes -
Chat feature not translated in French
Chat capability is not translated in French. It remains in English which means our customers cannot use it. This is one of the reason, also the helpdesk agent that is not translated, that we are not using Atera's ticketing system
4 votes -
Online device
Online device: Activity in metrics before the device is online – there is still an unnecessary delay of up to 3 minutes before atera marks a machine as “online” even though you can see from the metrics screen that it knew it was alive 3 minutes prior to that and capturing data – so why can it not mark the machine as online straight away – this leaves the caller wating on the phone line for a further 3 minutes before after the machine has been turned on/rebooted/joined to the wifi/ before we can remote control their machine using splashtop.…
4 votes -
Device Folder as column that allows to sort under customer\Devices
Add Device Folder as Column that allows to sort/group under Customer\Devices
Also allow to sort/group online/offline status4 votes -
Allow changing client device order within a folder.
It would be helpful to include a way to alter the default order of client devices within a folder without changing the device name.
4 votes -
WOL Status
It would be handy if WOL status could be displayed in Devices - Hardware.
E.g. WOL Status - Enabled or Disabled4 votes -
Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process.
Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process. May prevent some unnecessary support calls!
4 votes -
Rocket Cyber
Rocket Cyber – more integrations with Atera would be great.
4 votes -
new ticket sound
Allow to have a sound (like alerts) for new tickets and new ticket responses.
4 votes -
Desktop App
Have a desktop application
4 votes -
network discover
You need to add an option to delete network discovery data. I am in a trial and I "tried" network discovery. I don't like the way it operates and function's so I am not going to use it. So since I am not going to use it I don't want to see that data on my dashboard.
4 votes -
save Ticket view on customer page and mobile app.
save Ticket view on customer page and mobile app.
These get reset everytime.4 votes -
VPN
I would like to see an option to create an Ad-hoc VPN from a remote user with Atera Agent installed back to the office network with agents installed. This would be helpful to push out certain Group Policy updates and also allow software deployment from the corporate repository and Password management and sync for remote / office users.
4 votes -
Bulk select users from AD and delete the ones that are not relevant for imports in Atera.
Bulk select users from AD and delete the ones that are not relevant for imports in Atera.
With the Active Directory Sync. We load in the system with a bunch of false users. It creates a real mess in the contact list. Deleting them one by one is very long with customers that have thousands of users it become very difficult to manage this.
Having a way to bulk select users and delete them. Or having an API that can bulk delete based on criteria of email, names, etc.4 votes
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