4903 results found
-
Script to change domain admin password
Ability or script to change and domain admin password or add a domain admin user / password.
4 votes -
notification on shell usage
A e-mail notification (maybe with an authentication code) when remote shell actions get executed by a user or process. This way if ever a user account gets hacked they are unable to directly execute actions on the system without user interaction.
4 votes -
Report for how many hours worked on a client
A report that breaks down tickets and hours worked on a client. I have flat fee clients wanting to get a breakdown of this data to see if the money they are spending is averaging out over each quarter. It's also a way to help retain clients.
4 votes -
Invoice Should Display Full Customer Address
When you create a customer you fill in fields for Address, City, State, and Zip.
When you create an invoice it only pulls in the Address field, leaving out the City, State, and Zip.
This makes for an incomplete address on the invoice and looks unprofessional. The invoice template needs to be updated to include the full customer address.
4 votes -
Allow multiple-choice variables in scripts
Instead of only supporting fill-in-the-blank/text-box variables, it would help to be able to supply a pre-populated list of options the technician can choose from.
Providing a list the tech can choose from would eliminate the chance of a typo messing up a script, or otherwise choosing an invalid/wrong value.
This means we can possibly condense a dozen or more script variants into one script with a drop-down menu.
4 votes -
tickets by tags
Report of Tickets by Tags
4 votes -
API read SNMP OID Values
Es wäre toll wenn man über die API Schnittstelle, in welcher man sich ja die SNPM Devices ausgeben lassen kann, auch die OID Werte sehen würde die man konfiguriert hat.
4 votes -
Graphic monitoring of virtual machines
What I miss about Atera is a really good graphical monitoring of VMWare and possibly other virtualizations. Unfortunately, you have to be jealous of Server-Eye or Paessler, here it becomes relatively easy. Virtual environment graphically displayed and you can see at first glance if something doesn't fit. Is something like this also being considered for Atera, SNMP is just very tedious.
4 votes -
Posible to have individuel monitoring/threshold on a device
A posible to exampel put an individual threshold ind for a single services, on a single device.
4 votes -
website support floating contact widget
I would like to see a WordPress widget of a floating button for logging support requests in the helpdesk for clients that do not have the support agent. I used to have this when I used the Freshdesk free helpdesk.
Clients could give a description, see the ticket incident fields, attach files and make live screen grabs. All this was direct from the internet browser on our website.4 votes -
Add Connect for device end points that are not computers.
For computers listed in Devices, you can currently "Connect" using Splashtop, Any Desk, TeamViewer, etc. But for devices that are not computers it's useless. Instead, you should add the ability to connect via HTTP, HTTPS, FTP, TELNET. The HTTP and HTTPS are really important to remotely manage printers, routers, switches, etc. Would just need to proxy the input/output through the agent.
4 votes -
Option to turn off / hide unwanted/unused features
TL;DR: Would like to be able to hide unused features in admin console menus and sidebars.
Many MSPs use best of breed (or personal favorite) in each category of their App stack. Some may use the RMM and not the PSA or the AntiVirus, or Backup. Yet all the unused features still clog up the admin console. Having the ability to hide all those unused/unwanted features would help streamline the use of the tool, and cause less confusion for new technicians.
lead: "why is this ticket 15 days old? Customer is complaining!"
newbie: "I opened a ticket for Joe.."
lead:…4 votes -
Send Patch & Automation Feedback report AFTER automation profile ended
Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.
- Cool that Atera can schedule reports
- Cannot schedule reports on right…
4 votes -
User preference for landing page
The landing page after signing in recently changed from Dashboard to Devices. This should instead be a user preference with a default of Dashboard. This would allow users the flexibility to configure the dashboard and/or to set a landing page best suited to their role, a feature fairly common in complex UIs.
4 votes -
Add Last Logged User to Software Inventory Report
Please add a column for Last Logged User to the default output of the Software Inventory Report for detailed excel export in the Devices tab.
Right now, I have to export a detailed excel report then go into the customer profile to see the last logged user and manually add them. It is very time consuming, especially if several different software changes were made to several machines between report runs. Having this column added by default would make it alot faster.
This is my very specific request.
4 votes -
Add indicator on ticket that a remote session is active or when the last remote session was held
Either somewhere on the ticket, indicate who is currently viewing the ticket (or who has most recently viewed the ticket) or something indicating a tech is currently remoted to that device. For example, I had an urgent ticket come in and I reached out (via external communication) to a specific tech to address the ticket. By looking at the ticket I can see in he's assigned the ticket to himself and asked the contact for permission to remote to her computer. She responded and now I don't know what is going on (and because they are gold customers and a…
4 votes -
Auto Zoom Map
The actual map is totally zoomed out and it would be great, if the map automatically fits to the monitored customers
4 votes -
Time sheet including in ticket communication so customers can view the work!
Time sheet should be in ticket for customer to read !!
Now the customer have to guess what kind of work we've done for them.
Or wait until we make a report. The actual work done should be in the ticket for the customer to read! Just as part of the conversation.4 votes -
Allow customization of device view
Remove unwanted info, change info, remove boxy outline, create an option for "LIST". Currently in full screen I can only see 7 devices. It would be nice to have a clean list sortable by "customer" or "OS" or a myriad of other useful things. Ability to collapse "views"
4 votes -
Fil d'ariane / breadcrumb
Have a breadcrumb to make it easier to return to the step just before and facilitate navigation in each menu - Avoir un fil d'Ariane afin d'avoir plus facile a revenir a l'étape juste avant et faciliter la navigation dans chaque menu
4 votes
- Don't see your idea?