5039 results found
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Speedtest on Device Info
Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.
4 votes -
Hubspot Integration
Need to be able to integrate with Hubspot to bring over customer data,
4 votes -
customers show on hold
when you go to a customer page and look at ticket it shows by default open and pending it could really do to show on hold as well by default
4 votes -
Pending tickets - follow up date
Pending status has a follow up reminder with a date/time that can trigger that reminder.
4 votes -
First response time on ticket list
Please show the first response time on the ticket list. This will be helpful to show that technicians are responding within the accepted time frames.
Alternatively, itemize tickets on the Technicial Performance report, showing the tickets first response time.
4 votes -
Chrome Device Screen View
Ability to just see the chrome device user's screen, so we can help them navigate the device.
4 votes -
Automatic authentication of support users
Automatic authentication of first time users of the Helpdesk Agent. I will get a lot of pushback when introducing the new ticketing process because users will have to register, receive a code via email and enter it into the agent's form. In an industrial environment, this is asking a lot. There should be a way to deploy the agent to all workstations and have Atera poll the domain controller (via LDAP?) so that it pulls the credentials automatically.
This is by far the best way to introdice the new support portal. And that technology is not new. You would simply…
4 votes -
Refresh rate Increase or Customization
There needs to be an increase in the rate at which a given tab data refreshes, if you allow for customization of status ect then the changes of these become more important for specific techs workflows, the ability to set a refresh rate or just speed it up would improve tech performance greatly.
4 votes -
More Triggers on Ticket Automation Rules For when anyone answers on the ticket
Ability to have more triggers for the Automation Rules. We want the trigger to be "Someone Answered on ticket" . I want to be notified if anyone has answered on the ticket.
4 votes -
Ability to filter devices by device added.
Ability to filter devices by device added date.
Thank you.
4 votes -
Timesheet reports merge different information into the same cell.
Your Timesheets reports merge different information into the same cell. For instance, to make it easier to import a csv file export from Atera into any accounting system, information from Atera should be exported with just specific information requested. Currently, an export from Atera merges ticket time with the date. This forces us to do extra work to split that that data up from the cell. Why can't you just organize the data into specific categories? Time and date are two distinct and different bits of information. I already get the time entries in a different field. Why is it…
4 votes -
Startup Automation
The ability to run scripts or automation processes on system start or user login would be amazing. For example, running a script on a system to fix an issue that reoccurs on startup.
4 votes -
Do not alert for scheduled reboots
If an automation calls for a scheduled reboot, the alert system should not alert "machine status unknown" right away. In these instances, it should wait some time (like 20-30 minutes) before alerting. 99% of the time, no alert should occur. If updates fail or a server doesn't come back up after a reboot, an alert should occur since the 20-30 minutes have elapsed.
4 votes -
battery
Add the Filter "Battery" yes or no, to show only notebooks in the device overview.
4 votes -
Chat feature not translated in French
Chat capability is not translated in French. It remains in English which means our customers cannot use it. This is one of the reason, also the helpdesk agent that is not translated, that we are not using Atera's ticketing system
4 votes -
Online device
Online device: Activity in metrics before the device is online – there is still an unnecessary delay of up to 3 minutes before atera marks a machine as “online” even though you can see from the metrics screen that it knew it was alive 3 minutes prior to that and capturing data – so why can it not mark the machine as online straight away – this leaves the caller wating on the phone line for a further 3 minutes before after the machine has been turned on/rebooted/joined to the wifi/ before we can remote control their machine using splashtop.…
4 votes -
Device Folder as column that allows to sort under customer\Devices
Add Device Folder as Column that allows to sort/group under Customer\Devices
Also allow to sort/group online/offline status4 votes -
Allow changing client device order within a folder.
It would be helpful to include a way to alter the default order of client devices within a folder without changing the device name.
4 votes -
Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process.
Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process. May prevent some unnecessary support calls!
4 votes -
Rocket Cyber
Rocket Cyber – more integrations with Atera would be great.
4 votes
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