5044 results found
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VPN
I would like to see an option to create an Ad-hoc VPN from a remote user with Atera Agent installed back to the office network with agents installed. This would be helpful to push out certain Group Policy updates and also allow software deployment from the corporate repository and Password management and sync for remote / office users.
4 votes -
Bulk select users from AD and delete the ones that are not relevant for imports in Atera.
Bulk select users from AD and delete the ones that are not relevant for imports in Atera.
With the Active Directory Sync. We load in the system with a bunch of false users. It creates a real mess in the contact list. Deleting them one by one is very long with customers that have thousands of users it become very difficult to manage this.
Having a way to bulk select users and delete them. Or having an API that can bulk delete based on criteria of email, names, etc.4 votes -
Hide Contract Rate on ticket time entries
Currently, if engineer/technician goes to ticket time entries, he can see the rate we are charging customer. This information should not be shown to technician unless allowed via permissions. Billing and how much who is charged is responsibility of accounts team and engineers are not supposed to even see this information.
You can mention the rate name, but no need to add the value to it... THat can be looked up if needed.
4 votes -
Agent reports SentinelOne out of date or disabled
When running a report, S1 reports as "Agents <Computername> Anti-virus is inactive or not up to date." in red text. This isn't accurate. These reports go out to customers automatically. Can you please fix this to report properly?
4 votes -
Automatic logout after time of inactivity
Automatic logout of a technician from the Atera console after a certain period of inactivity. For example, if a technician logs into the console on a computer at the customer's site and forgets to log out, the worst case scenario could be that the customer has access to all customers and their devices. Or even worse, can also access these devices. Certainly very questionable from a data protection point of view. At the moment, there is probably a timeout only after 72 hours. Or when he logs into the company again. But I find this very dangerous.
4 votes -
Give Macintosh models better descriptions
Currently in the Atera web dashboard, if you view a Mac device, under Hardware->Device it only lists a basic description of Mac ("iMac" or "MacBook Pro"). This same description is given on the Mobile app, under Hardware->Motherboard. It would be more informative if Atera at least displayed the Model identifier in these locations, as the result from "/usr/sbin/sysctl -n hw.model" gives "MacBookPro18,3". Ideally, Atera would use the result from the Apple Marketing Name instead ("MacBook Pro, (14-inch, 2021)"), but there isn't a consistent programatic method I've seen to grab the name. If we wanted that, best bet would be for…
4 votes -
OID reporting
I would like a report that I can schedule to run weekly on all of our SNMP printers to read the OID values that we have set up. This would allow us to preemptively ensure that we have printer consumables on hand before the customer calls and has run out of toner.
4 votes -
2FA Access List
Ability to add a label/description against each IP address listed in the 2FA Access List. If you end up with a long list of IP addresses, it can be difficult to keep track of current IP addresses and identify IP address which are no longer current and should be removed.
4 votes -
Contracts with different levels
Contracts: I have customers where we will have a minimum retainer. And we have levels, and you can deduct from those levels and then if you go up, you’ll be charged extra. It's used for whatever you want. X for IT, X for training, X for software = these are all the rates that a person can select and then under there is a fix amount of X amount and that they can use.
4 votes -
Have customer to be able to schedule with a meeting with a tech
Have customer to be able to schedule with a meeting with a tech
4 votes -
Pricing online
Pricing on the website: our clients are gonna go and check it out and some of them come back saying why do you pay X for Webroot and then why am I paying you this.
Would better not have them on the website4 votes -
Event Monitoring Improvement (v2)
I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
(https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).But there are more issues with it that should be addressed...
When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.
The fifth option is "Events by…
4 votes -
TPM 2.0
I am trying to gather information on all devices which do not have TPM 2.0. I saw someone asked about this earlier but I would like to addon to it. I would also like to see the TPM 2.0 TPM 1.2 and No TPM option in the Devices > Filters > advanced Filter > first option to narrow PC results.
4 votes -
Desktop client
Create a desktop client. Would help with notifications as well as quick one-click access.
4 votes -
Please improve Block Hours
Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance.…
4 votes -
Get Notified when end user submit a feedback
We need admins get notified when a new survey (feedback) is created after the ticket is closed
4 votes -
Filter by Empty Custom field
Filter by empty customer field: i would like to be able to filter the device view by a certain custom field that is empty (n/a).
4 votes -
Activity Log Addition
Log more activities, such as who is creating/modifying scripts
4 votes -
Auto tag
In many cases, the auto tag feature is very helpful. However there may be a specific software or item that results in a lot of tickets from users that don't fall under a auto tag. It would be great to create a custom tag, but also have the custom tag act as an auto tag.
For Example: WireGuard is an application my organization uses for VPN services. We can create a custom tag named "VPN" and create a rule where the AI will scan for keywords such as "VPN" or "WireGuard" in order to auto tag it.
Then in ticket…4 votes -
Add multiple Addresses
It would be nice to add option to add multiple Addresses (Street, City, etc.) for a single Customer that has more than 1 location.
4 votes
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