5021 results found
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When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to newly ticket.
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to new ticket. As an example, I received an alert for disk usage exceeding 95%, this of course is directly associated with a device since it triggered the warning, however when creating a ticket from this alert, it is not associating the device with the ticket, only a customer (presumably one who last used the device) and if that customer does not have that particular device assigned to them it won't associate with the ticket at all. This should be intuitive…
4 votes -
screenconnect
Backstage access from the devices page. It is nice that ScreenConnect is an option that can be used for connecting to remote devices. However, a great feature of ScreenConnect is the ability to use Backstage, which prevents users from being disturbed when needing to work on their computers. It is available after connecting to a device. Still, it would be nice to have the ability to connect directly into Backstage rather than connecting and then switching over to Backstage. Sometimes, work must be done, and alerting the user isn't always necessary.
4 votes -
Generate a WARNING requiring confirmation if you try to delete a ticket with time entries in it
Currently the confirmation popup to delete a ticket is the same whether there are time entries inside the ticket or not. Since it is so cumbersome and time consuming to check whether time entries are attached in a ticket, can you please add another warning when deleting a ticket that would say "WARNING: There are time entries in this ticket, are you sure you want to delete it? [Yes/no]".
Thanks!
4 votes -
Multiple Support Addresses
In Freshservice MSP version of the Helpdesk, i have had the option to setup clients with their own support addresses.
I can get you screenshots if needed.
Here is the setup:
As the MSP, i setup my default support address.
Then i setup each client that requests their own support address (Incoming & Outgoing). They can then send an internal email and get a reply from an internal email as well.This helps with clients that have their own smaller IT Dept that piggyback off the MSP helpdesk for cost savings and in the event of escalation or Out of…
4 votes -
Internal/External note location
Move the internal/external note option closer to the compose message window.
4 votes -
Script Category Permissions
Add options to control access to scripts, possibly by choosing which script categories can be accessed against roles in Atera. This would allow technicians to be given access to scripts relevant to their job role but not higher-level scripts which they should not be able to access or run.
4 votes -
Billing Options ACH invoicing etc
Has the team made progress of adding more options for payment. Net 30, invoicing, and ACH.
4 votes -
Support to connect to a 365 mailbox
It would be ideal for Atera to support connect to a support mailbox that would provide the functionality of a full-access user over the mailbox. Freshdesk supports this in their free tier
4 votes -
Access to remove Custom Asset default fields
Would be nice if we could either remove or make the default custom asset fields not required?
4 votes -
Deeper integration with Axcient: Alerts etc
Deeper integration with Axcient: Alerts etc
4 votes -
Can you guys please implement the ability to create Estimates?
I would love the ability to create Estimates and convert into invoice if customer approves.
4 votes -
Customer portal contact password stored in insecure manner
The contact password for the portal/KB can be sent to the contact in an email template. This means that it is stored in reversible encryption or worse, plain text in the DB. This is a big security risk. Passwords should be stored as non reversible hashes.
4 votes -
Atera View Only User
I suggest that Atera allow the creation of a user with view only permission instead of a technical account so that customers can view their device profiles and information. At present, Atera only allows customers to purchase technical accounts which is not in the interest of customers to check the status of the computer only.
4 votes -
Mobile app: see which servers are offline
Mobile app: see which servers are offline - more important than the rest
4 votes -
Set different email templates on Tickets autocreation + auto resolve ticket
Add the possibility to choose different email templates when a Ticket is created from a an certain alert.
For exemple, if an alert for CPU temperature triggers the creation of a Ticket an email explaining the alert is sent to the user. Then if it's an alert for a disk full, a different email is sent.
Also if an alert triggers to run a script to resolve the issue, if the monitoring goes back below the threshold the ticket created automaticly should be resolved automaticly.
4 votes -
Go to Device Directly by Clicking Name in Reports
Issue: Currently, when generating a report, such as a Software Inventory Report, users can see the names of devices and the versions of software they have installed. However, if they want to go to a specific device, they need to close out the report and navigate to the device manually.
Request: Add hyperlinks to the device names in reports so users can navigate directly to them.
4 votes -
Improvement to Network Bandwidth Threshold Monitor
I couldn't find any information on the Network Bandwidth monitor and ended up thinking it worked intuitively, when in reality it doesn't.
Atera's Network Bandwidth monitor is actually monitoring the total bytes sent and received on an interface. A better name for this monitor would be "Network Utilization" as that describes what is being measured, or better yet "Network Interface Utilization" because Atera isn't monitoring the entire network saturation, only the interface utilization on an endpoint.
I do think there's still a place for bandwidth monitoring though. I'd like to monitor for low bandwidth connections so I can be better…
4 votes -
Speedtest on Device Info
Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.
4 votes -
Hubspot Integration
Need to be able to integrate with Hubspot to bring over customer data,
4 votes -
customers show on hold
when you go to a customer page and look at ticket it shows by default open and pending it could really do to show on hold as well by default
4 votes
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