Auto CC or BCC Email Addresses on Ticket Replies
It would be good to have the ability to always cc or bcc ticket replies from an agent to an email address.
5
votes
Lee Dickerson
shared this idea
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Matthew Cummins
commented
Yes! The ability to BCC an archival email address is critical for us. Right now we have user replies and new tickets dropping into an archive mailbox via ticket automation rules. But missing full context without the agent's replies unless they're disciplined to do it manually