4988 results found
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Multiple Support Addresses
In Freshservice MSP version of the Helpdesk, i have had the option to setup clients with their own support addresses.
I can get you screenshots if needed.
Here is the setup:
As the MSP, i setup my default support address.
Then i setup each client that requests their own support address (Incoming & Outgoing). They can then send an internal email and get a reply from an internal email as well.This helps with clients that have their own smaller IT Dept that piggyback off the MSP helpdesk for cost savings and in the event of escalation or Out of…
4 votes -
Internal/External note location
Move the internal/external note option closer to the compose message window.
4 votes -
Script Category Permissions
Add options to control access to scripts, possibly by choosing which script categories can be accessed against roles in Atera. This would allow technicians to be given access to scripts relevant to their job role but not higher-level scripts which they should not be able to access or run.
4 votes -
Billing Options ACH invoicing etc
Has the team made progress of adding more options for payment. Net 30, invoicing, and ACH.
4 votes -
Support to connect to a 365 mailbox
It would be ideal for Atera to support connect to a support mailbox that would provide the functionality of a full-access user over the mailbox. Freshdesk supports this in their free tier
4 votes -
Access to remove Custom Asset default fields
Would be nice if we could either remove or make the default custom asset fields not required?
4 votes -
Deeper integration with Axcient: Alerts etc
Deeper integration with Axcient: Alerts etc
4 votes -
Can you guys please implement the ability to create Estimates?
I would love the ability to create Estimates and convert into invoice if customer approves.
4 votes -
Customer portal contact password stored in insecure manner
The contact password for the portal/KB can be sent to the contact in an email template. This means that it is stored in reversible encryption or worse, plain text in the DB. This is a big security risk. Passwords should be stored as non reversible hashes.
4 votes -
Atera View Only User
I suggest that Atera allow the creation of a user with view only permission instead of a technical account so that customers can view their device profiles and information. At present, Atera only allows customers to purchase technical accounts which is not in the interest of customers to check the status of the computer only.
4 votes -
Mobile app: see which servers are offline
Mobile app: see which servers are offline - more important than the rest
4 votes -
Set different email templates on Tickets autocreation + auto resolve ticket
Add the possibility to choose different email templates when a Ticket is created from a an certain alert.
For exemple, if an alert for CPU temperature triggers the creation of a Ticket an email explaining the alert is sent to the user. Then if it's an alert for a disk full, a different email is sent.
Also if an alert triggers to run a script to resolve the issue, if the monitoring goes back below the threshold the ticket created automaticly should be resolved automaticly.
4 votes -
Go to Device Directly by Clicking Name in Reports
Issue: Currently, when generating a report, such as a Software Inventory Report, users can see the names of devices and the versions of software they have installed. However, if they want to go to a specific device, they need to close out the report and navigate to the device manually.
Request: Add hyperlinks to the device names in reports so users can navigate directly to them.
4 votes -
Improvement to Network Bandwidth Threshold Monitor
I couldn't find any information on the Network Bandwidth monitor and ended up thinking it worked intuitively, when in reality it doesn't.
Atera's Network Bandwidth monitor is actually monitoring the total bytes sent and received on an interface. A better name for this monitor would be "Network Utilization" as that describes what is being measured, or better yet "Network Interface Utilization" because Atera isn't monitoring the entire network saturation, only the interface utilization on an endpoint.
I do think there's still a place for bandwidth monitoring though. I'd like to monitor for low bandwidth connections so I can be better…
4 votes -
Speedtest on Device Info
Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.
4 votes -
Hubspot Integration
Need to be able to integrate with Hubspot to bring over customer data,
4 votes -
customers show on hold
when you go to a customer page and look at ticket it shows by default open and pending it could really do to show on hold as well by default
4 votes -
Pending tickets - follow up date
Pending status has a follow up reminder with a date/time that can trigger that reminder.
4 votes -
First response time on ticket list
Please show the first response time on the ticket list. This will be helpful to show that technicians are responding within the accepted time frames.
Alternatively, itemize tickets on the Technicial Performance report, showing the tickets first response time.
4 votes -
Chrome Device Screen View
Ability to just see the chrome device user's screen, so we can help them navigate the device.
4 votes
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