4798 results found

1. OID reporting

   I would like a report that I can schedule to run weekly on all of our SNMP printers to read the OID values that we have set up. This would allow us to preemptively ensure that we have printer consumables on hand before the customer calls and has run out of toner.

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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2. Allow customer management to view their direct reports tickets

   We have customer managers requesting access to their employee's tickets. We have shown them how to CC management in an email reply to a ticket, but management wants a view in the customer portal to see employee tickets as well.

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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3. Remote app install and landing page

   Provide a landing page for subscribers that show these steps
   1>>>>Download / Install this app (remote support app)
   2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
   3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
   4>>>>You are number ?? in que

   My interaface is a remote support interface with a list of app/software I can download on the customers side.

   4 votes

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4. Sudo Rights

   It seems like we can't install software from Atera on a Mac Device with the current configuration from the console side. Homebrew software installation seems to appear errors to any application that must be installed with Sudo privileges.
   This almost makes the Homebrew feature useless. Please enable a feature that will allow us to install any application on Mac Devices remotely

   4 votes

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5. 2FA Access List

   Ability to add a label/description against each IP address listed in the 2FA Access List. If you end up with a long list of IP addresses, it can be difficult to keep track of current IP addresses and identify IP address which are no longer current and should be removed.

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   1 comment  ·  Security  ·  Delete…  ·  Admin →
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6. Contracts with different levels

   Contracts: I have customers where we will have a minimum retainer. And we have levels, and you can deduct from those levels and then if you go up, you’ll be charged extra. It's used for whatever you want. X for IT, X for training, X for software = these are all the rates that a person can select and then under there is a fix amount of X amount and that they can use.

   4 votes

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   0 comments  ·  Billing  ·  Delete…  ·  Admin →
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7. Have customer to be able to schedule with a meeting with a tech

   Have customer to be able to schedule with a meeting with a tech

   4 votes

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8. Pricing online

   Pricing on the website: our clients are gonna go and check it out and some of them come back saying why do you pay X for Webroot and then why am I paying you this.
   Would better not have them on the website

   4 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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9. Event Monitoring Improvement (v2)

   I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
   (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

   But there are more issues with it that should be addressed...

   When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

   The fifth option is "Events by Source". This is probably where most people will try to setup some event log monitors. The problem here is that while the option says "events by source", it isn't actually "by source". There are 3 primary elements to a Windows event when it is recorded - 1.) the log it's recorded to, 2.) the source of the event, and 3.) the event ID. Atera treats the log as the event source (ie: Application, Security, Setup, and System - sorry no forwarded events). This is confusing because the actual source of an event is something other than the log. An actual Windows event source will be something like WMI, VSS, Application Error, .NET Runtime, Outlook, Service Control Manager, etc. These sources will write the event to a specified log (ie: Application, Security, Setup, System, or the source's own custom log).

   Here's why this is a problem...

   I want to monitor for application hangs/crashes and for my backup app, so naturally I want to monitor the Application log for event ID 1002. The actual source of this event ID is from "Application Hang" and it can be found in the Application log. In Atera you can configure this by monitoring "Events by Source" and selecting the "Application" folder, then monitoring for event ID 1002. But my backup app also writes to the Application log. When the backup fails it writes a message to the log with event ID 1002 but from a different source (the actual source, not what Atera is calling a source). I would like to attach a script to the threshold when my backup fails, but not when an app hangs or crashes. Right now with Atera I cannot do this at all because it will register the same event from both sources as the same - both record the event to the Application log and both use event ID 1002, so for Atera these different events are the same.

   Here's how I think Atera can remove some of the confusion and allow us to monitor for the things we actually need:
   1.) Change the term "Source Folder" to "Log" in the UI. The log selected here is just a log, it isn't the source of an event.
   2.) Allow us to specify the source of events in addition to the log and event ID. This way I can have one threshold set to monitor the Application log for event ID 1002 coming from the "Application Hang" source, and also have it monitor the Application log for event ID 1002 coming from the "My Backup App" source.

   I'd also like to add that I wish to monitor many more logs than what Atera provides access to. Open the Event Viewer in Windows and expand "Applications and Services Logs", then expand "Microsoft", then expand "Windows" - there are several logs in here that I want to monitor. They're off by default, but it's trivial to enable them. But since I've turned them on, I'd like to be able to monitor them and setup automatic actions/scripts to run when certain events are recorded.

   I really hope this gains traction, because event log monitoring is pretty elementary in Windows and is something other major RMM providers give lots of control over out-of-the-box.

   There are also many other applications and services that are registered with the Windows Event Viewer that I would like to monitor as well, some of which include Microsoft Office, Hardware Events, Intel, Splashtop, Powershell, etc. Being able to monitor these logs and setup automatic actions for detected event IDs in these logs would be so beneficial!

   I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
   (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

   But there are more issues with it that should be addressed...

   When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

   The fifth option is "Events by… more

   4 votes

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   1 comment  ·  Agent  ·  Delete…  ·  Admin →
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10. TPM 2.0

    I am trying to gather information on all devices which do not have TPM 2.0. I saw someone asked about this earlier but I would like to addon to it. I would also like to see the TPM 2.0 TPM 1.2 and No TPM option in the Devices > Filters > advanced Filter > first option to narrow PC results.

    4 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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11. Desktop client

    Create a desktop client. Would help with notifications as well as quick one-click access.

    4 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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12. Please improve Block Hours

    Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance. Very simple. Please make this change and most of the block hour changes. Thank you.

    Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance.… more

    4 votes

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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13. Get Notified when end user submit a feedback

    We need admins get notified when a new survey (feedback) is created after the ticket is closed

    4 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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14. Auto tag

    In many cases, the auto tag feature is very helpful. However there may be a specific software or item that results in a lot of tickets from users that don't fall under a auto tag. It would be great to create a custom tag, but also have the custom tag act as an auto tag.

    For Example: WireGuard is an application my organization uses for VPN services. We can create a custom tag named "VPN" and create a rule where the AI will scan for keywords such as "VPN" or "WireGuard" in order to auto tag it.
    Then in ticket automations, we could create a rule where if a ticket has been tagged "VPN" , it is auto assigned to a specific technician or group of technicians that handle VPN requests and troubleshooting.

    In many cases, the auto tag feature is very helpful. However there may be a specific software or item that results in a lot of tickets from users that don't fall under a auto tag. It would be great to create a custom tag, but also have the custom tag act as an auto tag.

    For Example: WireGuard is an application my organization uses for VPN services. We can create a custom tag named "VPN" and create a rule where the AI will scan for keywords such as "VPN" or "WireGuard" in order to auto tag it.
    Then in ticket… more

    4 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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15. Add multiple Addresses

    It would be nice to add option to add multiple Addresses (Street, City, etc.) for a single Customer that has more than 1 location.

    4 votes

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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16. 3cx Ticket Integration.

    3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.

    4 votes

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17. So that new functions can be used after almost every update for the automation profiles, the profiles must be recreated and reassigned to al

    So that new functions can be used after almost every update for the automation profiles, the profiles must be recreated and reassigned to all customers/devices

    This was already the case when the scheduling setting was changed and also for the "Windows local update" switch

    unnecessary additional work for us as a system house.

    Simply adapt the database model or better program it

    4 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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18. Password Reassignment

    under the Customer Password that this can be reassigned to other Contact , as sometimes the passwords are Company accounts or contact leave and others take over the accounts. so not having to recreate everytime we need to reallocate that password would be nice.

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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19. See Acronis alerts for onPremise Versions

    not only cloud version, there are many onPrem Versions of Acronis running

    4 votes

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    0 comments  ·  Acronis  ·  Delete…  ·  Admin →
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20. Connectwise Importer

    An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.

    4 votes

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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