4727 results found
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I have a client using a couple of "Work From Home" licenses. They are asking me if there is a report that I can provide to them of access re
I have a client using a couple of "Work From Home" licenses. They are asking me if there is a report that I can provide to them of access records. They're looking for two things: 1) login records showing when a user logged in and 2) the length of time a user stayed connected in a remote connection. This would help them confirm an employee's claims to hours. While I know we cannot confirm that they're actually DOING work, this would at least help prove whether or not they're connecting and staying connected remotely.
4 votes -
Limit Customers from changing ticket status and types
Customers should not be able to change:
Ticket Status
Ticket Priority
Ticket Impact
Ticket TypeUnless main contact
Sure this is common sense?
4 votes -
More devices visible in Customer
More devices visible in Customer
As of the time of writing when you open a customer and switch to the Devices tab, then select All you are only able to see the first ten computers and must changes pages to view more. Having the ability to either:
Click on a drop down and adjust the number of devices visible from 10 to say 25, 50, 100 etc
Open the Devices page with a filter pre-applied for the customer you navigated from
This has the added benefit of actually making the devices screen useful once you have more than 15-20 customers4 votes -
UI interface based by user instead of account.
Allow some users to decide their own user interface without affecting the rest of the users of the account.
4 votes -
Option to disable auto ticket creation on chat.
It would be nice to have the option to disable automatic ticket creation when chatting with an end user. We don't use the ticketing system so it's just a nuisance to us.
4 votes -
Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar
Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar
4 votes -
report
Report that can be sent to customers with just a list of their tickets in a time period. Time logged, ticket number, description, who dealt with it. No billing information.
4 votes -
HTTP Device Automation
Currently it is not possible to add an automation to HTTP devices.
So what will happen if a HTTP device fails? You will get a notification/ticket. Thats it.Would be nice if you could start an automation on one of the installed Agents up on failure of a HTTP device. For example restarting the HTTP service.
4 votes -
Script to change domain admin password
Ability or script to change and domain admin password or add a domain admin user / password.
4 votes -
notification on shell usage
A e-mail notification (maybe with an authentication code) when remote shell actions get executed by a user or process. This way if ever a user account gets hacked they are unable to directly execute actions on the system without user interaction.
4 votes -
Report for how many hours worked on a client
A report that breaks down tickets and hours worked on a client. I have flat fee clients wanting to get a breakdown of this data to see if the money they are spending is averaging out over each quarter. It's also a way to help retain clients.
4 votes -
Invoice Should Display Full Customer Address
When you create a customer you fill in fields for Address, City, State, and Zip.
When you create an invoice it only pulls in the Address field, leaving out the City, State, and Zip.
This makes for an incomplete address on the invoice and looks unprofessional. The invoice template needs to be updated to include the full customer address.
4 votes -
tickets by tags
Report of Tickets by Tags
4 votes -
API read SNMP OID Values
Es wäre toll wenn man über die API Schnittstelle, in welcher man sich ja die SNPM Devices ausgeben lassen kann, auch die OID Werte sehen würde die man konfiguriert hat.
4 votes -
Graphic monitoring of virtual machines
What I miss about Atera is a really good graphical monitoring of VMWare and possibly other virtualizations. Unfortunately, you have to be jealous of Server-Eye or Paessler, here it becomes relatively easy. Virtual environment graphically displayed and you can see at first glance if something doesn't fit. Is something like this also being considered for Atera, SNMP is just very tedious.
4 votes -
Posible to have individuel monitoring/threshold on a device
A posible to exampel put an individual threshold ind for a single services, on a single device.
4 votes -
website support floating contact widget
I would like to see a WordPress widget of a floating button for logging support requests in the helpdesk for clients that do not have the support agent. I used to have this when I used the Freshdesk free helpdesk.
Clients could give a description, see the ticket incident fields, attach files and make live screen grabs. All this was direct from the internet browser on our website.4 votes -
multiple software bundles
I think the ability to select multiple software bundles within the Patch Management & IT Automation profiles would be extremely useful for setting up different departments of a company (i.e. select a base essentials and software development bundle for a software engineer)
4 votes -
Option to turn off / hide unwanted/unused features
TL;DR: Would like to be able to hide unused features in admin console menus and sidebars.
Many MSPs use best of breed (or personal favorite) in each category of their App stack. Some may use the RMM and not the PSA or the AntiVirus, or Backup. Yet all the unused features still clog up the admin console. Having the ability to hide all those unused/unwanted features would help streamline the use of the tool, and cause less confusion for new technicians.
lead: "why is this ticket 15 days old? Customer is complaining!"
newbie: "I opened a ticket for Joe.."
lead:…4 votes -
User preference for landing page
The landing page after signing in recently changed from Dashboard to Devices. This should instead be a user preference with a default of Dashboard. This would allow users the flexibility to configure the dashboard and/or to set a landing page best suited to their role, a feature fairly common in complex UIs.
4 votes
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