4903 results found

1. Alerts to be automatically resolved if we delete an item from the threshold profile.

   Alerts to be automatically resolved if we delete an item from the threshold profile.

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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2. Automatic logout after time of inactivity

   Automatic logout of a technician from the Atera console after a certain period of inactivity. For example, if a technician logs into the console on a computer at the customer's site and forgets to log out, the worst case scenario could be that the customer has access to all customers and their devices. Or even worse, can also access these devices. Certainly very questionable from a data protection point of view. At the moment, there is probably a timeout only after 72 hours. Or when he logs into the company again. But I find this very dangerous.

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3. Give Macintosh models better descriptions

   Currently in the Atera web dashboard, if you view a Mac device, under Hardware->Device it only lists a basic description of Mac ("iMac" or "MacBook Pro"). This same description is given on the Mobile app, under Hardware->Motherboard. It would be more informative if Atera at least displayed the Model identifier in these locations, as the result from "/usr/sbin/sysctl -n hw.model" gives "MacBookPro18,3". Ideally, Atera would use the result from the Apple Marketing Name instead ("MacBook Pro, (14-inch, 2021)"), but there isn't a consistent programatic method I've seen to grab the name. If we wanted that, best bet would be for Atera to build a lookup table server-side to convert model ID to marketing name and put the marketing name in the field (and the model ID if the entry isn't in the lookup table.) Apple provides the information necessary to build the complete lookup table for all models from at least the last 13 years on their support site; search for "Identify your mac model" to find the appropriate support documents.

   Currently in the Atera web dashboard, if you view a Mac device, under Hardware->Device it only lists a basic description of Mac ("iMac" or "MacBook Pro"). This same description is given on the Mobile app, under Hardware->Motherboard. It would be more informative if Atera at least displayed the Model identifier in these locations, as the result from "/usr/sbin/sysctl -n hw.model" gives "MacBookPro18,3". Ideally, Atera would use the result from the Apple Marketing Name instead ("MacBook Pro, (14-inch, 2021)"), but there isn't a consistent programatic method I've seen to grab the name. If we wanted that, best bet would be for… more

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4. OID reporting

   I would like a report that I can schedule to run weekly on all of our SNMP printers to read the OID values that we have set up. This would allow us to preemptively ensure that we have printer consumables on hand before the customer calls and has run out of toner.

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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5. 2FA Access List

   Ability to add a label/description against each IP address listed in the 2FA Access List. If you end up with a long list of IP addresses, it can be difficult to keep track of current IP addresses and identify IP address which are no longer current and should be removed.

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   1 comment  ·  Security  ·  Delete…  ·  Admin →
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6. Implement WSUS

   Please implement the update retrieval via WSUS so that Atera can download the updates from the central server. This reduces the download traffic.

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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7. MSP merge or collaboration

   Where existing Atera MSP customers work collaboratively it would be extremely useful to allow access to each other's Atera portals, without having to duplicate tech user subscriptions. We are familiar with transferring Atera Agents from between Atera accounts, but collaborative access or ability to merge the full account would be great.

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8. Contracts with different levels

   Contracts: I have customers where we will have a minimum retainer. And we have levels, and you can deduct from those levels and then if you go up, you’ll be charged extra. It's used for whatever you want. X for IT, X for training, X for software = these are all the rates that a person can select and then under there is a fix amount of X amount and that they can use.

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   0 comments  ·  Billing  ·  Delete…  ·  Admin →
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9. Have customer to be able to schedule with a meeting with a tech

   Have customer to be able to schedule with a meeting with a tech

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10. Pricing online

    Pricing on the website: our clients are gonna go and check it out and some of them come back saying why do you pay X for Webroot and then why am I paying you this.
    Would better not have them on the website

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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11. Event Monitoring Improvement (v2)

    I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
    (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

    But there are more issues with it that should be addressed...

    When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

    The fifth option is "Events by Source". This is probably where most people will try to setup some event log monitors. The problem here is that while the option says "events by source", it isn't actually "by source". There are 3 primary elements to a Windows event when it is recorded - 1.) the log it's recorded to, 2.) the source of the event, and 3.) the event ID. Atera treats the log as the event source (ie: Application, Security, Setup, and System - sorry no forwarded events). This is confusing because the actual source of an event is something other than the log. An actual Windows event source will be something like WMI, VSS, Application Error, .NET Runtime, Outlook, Service Control Manager, etc. These sources will write the event to a specified log (ie: Application, Security, Setup, System, or the source's own custom log).

    Here's why this is a problem...

    I want to monitor for application hangs/crashes and for my backup app, so naturally I want to monitor the Application log for event ID 1002. The actual source of this event ID is from "Application Hang" and it can be found in the Application log. In Atera you can configure this by monitoring "Events by Source" and selecting the "Application" folder, then monitoring for event ID 1002. But my backup app also writes to the Application log. When the backup fails it writes a message to the log with event ID 1002 but from a different source (the actual source, not what Atera is calling a source). I would like to attach a script to the threshold when my backup fails, but not when an app hangs or crashes. Right now with Atera I cannot do this at all because it will register the same event from both sources as the same - both record the event to the Application log and both use event ID 1002, so for Atera these different events are the same.

    Here's how I think Atera can remove some of the confusion and allow us to monitor for the things we actually need:
    1.) Change the term "Source Folder" to "Log" in the UI. The log selected here is just a log, it isn't the source of an event.
    2.) Allow us to specify the source of events in addition to the log and event ID. This way I can have one threshold set to monitor the Application log for event ID 1002 coming from the "Application Hang" source, and also have it monitor the Application log for event ID 1002 coming from the "My Backup App" source.

    I'd also like to add that I wish to monitor many more logs than what Atera provides access to. Open the Event Viewer in Windows and expand "Applications and Services Logs", then expand "Microsoft", then expand "Windows" - there are several logs in here that I want to monitor. They're off by default, but it's trivial to enable them. But since I've turned them on, I'd like to be able to monitor them and setup automatic actions/scripts to run when certain events are recorded.

    I really hope this gains traction, because event log monitoring is pretty elementary in Windows and is something other major RMM providers give lots of control over out-of-the-box.

    There are also many other applications and services that are registered with the Windows Event Viewer that I would like to monitor as well, some of which include Microsoft Office, Hardware Events, Intel, Splashtop, Powershell, etc. Being able to monitor these logs and setup automatic actions for detected event IDs in these logs would be so beneficial!

    I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
    (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

    But there are more issues with it that should be addressed...

    When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

    The fifth option is "Events by… more

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    1 comment  ·  Agent  ·  Delete…  ·  Admin →
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12. TPM 2.0

    I am trying to gather information on all devices which do not have TPM 2.0. I saw someone asked about this earlier but I would like to addon to it. I would also like to see the TPM 2.0 TPM 1.2 and No TPM option in the Devices > Filters > advanced Filter > first option to narrow PC results.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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13. Desktop client

    Create a desktop client. Would help with notifications as well as quick one-click access.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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14. Please improve Block Hours

    Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance. Very simple. Please make this change and most of the block hour changes. Thank you.

    Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance.… more

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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15. Get Notified when end user submit a feedback

    We need admins get notified when a new survey (feedback) is created after the ticket is closed

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    0 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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16. Activity Log Addition

    Log more activities, such as who is creating/modifying scripts

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17. Add multiple Addresses

    It would be nice to add option to add multiple Addresses (Street, City, etc.) for a single Customer that has more than 1 location.

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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18. Automated Patching Reports

    A report to show which client machines don't have a patch policy applied.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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19. 3cx Ticket Integration.

    3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.

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    0 comments  ·  Delete…  ·  Admin →
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20. So that new functions can be used after almost every update for the automation profiles, the profiles must be recreated and reassigned to al

    So that new functions can be used after almost every update for the automation profiles, the profiles must be recreated and reassigned to all customers/devices

    This was already the case when the scheduling setting was changed and also for the "Windows local update" switch

    unnecessary additional work for us as a system house.

    Simply adapt the database model or better program it

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    1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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