5083 results found
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Battery Info (API and Report)
Please add the following info to the classic report and more importantly the API export functionality.
Battery ID
Battery Health
Battery Design Capacity
Battery Full Charge Capacity
Battery Cycle CountThis info is available in the agent page for specific agents but being able to export it to a CSV would allow us to know, on mass, which devices have "x" low battery health and need replacing!
4 votes -
Improve CC Function for Non Contacts
Have noticed when you want to CC in a user / shared mailbox that if they are not a contact, you need to add/create them as a contact before the CC will work for that account, which is a pain with so many users we do support and some are external too
Can we have a function were copy and pasting an email address into the CC field and clicking send will email that address rather than it just ignoring it due to not being a contact?
4 votes -
When a station is stopped, it takes an interminable time for it to appear offline in the dashboard.
When a station is stopped, it takes an interminable time for it to appear offline in the dashboard. Could you reduce this time or even make it instantaneous?
4 votes -
ipv6 firewall
in the admin menu there is a possibility to use a whitelist. because we think security is really important we use both 2FA and the ip whitelist.
we miss 2 options:
- the possibility to whitelist IPv6 addresses
- the possibility to ad notes next to every ip-address that is whitelisted. (Like: branch office, datacentre, etc etc.)4 votes -
Delete IT Automation profile in bulk
Delete IT Automation profile in bulk
4 votes -
Dynamic Dropdown
Have the Ability to have a Dropdown that is Dynamic for example if I wanted to add a custom dropdown on a user where I can set their manager I can create a custom dropdown where it lists all the users in my account for me to select. This can even be extend to Dropdown with dependences where I can limit/group the users by site.
4 votes -
Remote session link
Generate a link for customers to start a remote session with them
4 votes -
One time secret password
From all password locations in Atera have a button to send the one time secret password or generate and send a new one. Similar to www.onetimesecret.com.
For customer contacts passwords, have the option to send to that user or another email the tech enters.
For other passwords ask for who to send to.
4 votes -
Show customer attachments in mobile app
With the attachment section in a customer, we have thought about using this for remote clients to help them locate their servers and network and having a picture to guide them really helps a lot, especially for techs who havent been to the client site before. This attachment section is very helpful! However it does not seem to be present in the mobile app and this would be great to have as the mobile app is more convenient than logging in with a computer.
4 votes -
While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who
While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who is already logged in. Instead, it only indicates that another user has connected. It would be highly beneficial if Splashtop could include the feature of displaying the name of the other user. This addition would facilitate improved team coordination, enabling direct communication with the individual as required. We have prior experience with the N-Able product, which offers this functionality. Thus, we suggest incorporating a similar feature here. Your consideration in this matter would be greatly appreciated.
4 votes -
work form home validation
We want to have more options to verify the account on top of the SMS option, something we can configure and switch methods.
4 votes -
On-site check-in and Customer sign-off upon completion.
On-site check-in and Customer sign-off upon completion. It would be nice if the mobile app could allow for the techs to check that they are on-site (with GPS verification). You could have an area where a client could sign that they are on-site. Then have the same for when they are closing the on-site ticket. This gives us better time tracking and allows for more accurate billing. It also eliminates the client saying things like he wasn't here that long.
4 votes -
add an abbreviated client name/client ID
Make it possible to add to the "full client name" an abbreviation or a kind of company ID code. We have this in other systems (documentation in IT portal for example) and are quite used to search for "WH" instead of "Westinghouse" etc.
4 votes -
See all tickets related to the device, under the device.
See all tickets related to the device, under the device.
4 votes -
Dell OpenManage Alert
Can we get alerts from Dell OpenManage regarding disk failure in RAID, memory failure and others?
4 votes -
User activity tracking
Nothing privacy breaking or intrusive but the ability to see where and when a user logged in and when they logged out showing some basic level of activity. If you have to do forensics or look for trouble on all users computers this would be really helpful. Also if you have to prove for some reason a person was logged in you can run a report.
4 votes -
When using Configuration Policy, Windows Update. Wake computers to restart
Hi,
If using configuration Policy and Windows Updates with restart outside of active hours on. Have a feature to wake computer at a time outside of hours to allow them to restart to apply updates
4 votes -
Automatically Enable 'Availability Monitoring' for newly installed agents
Enable Availability Monitoring on newly installed agents since workstations need to be manually enabled. This would make it easier to have agents be monitored when adding new ones so they are not forgotten
4 votes -
Add the ability to save the Eset installer link to a site\company
Why should I have to pull up a static link everytime to paste it in ?
Add the ability to save the URL and use that when pushing the silent install.
4 votes -
time entry api
Add the ability to add time to a ticket via API
POST /api/v3/tickets/{ticketId}/timeentry?
4 votes
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