Skip to content

← Ideas and Feedback

Have an idea for a new feature?

Ideas and Feedback: Customer Portal & Knowledge Base

CATEGORIES
All ideas
My feedback
3rd Party Integrations 345 ideas
Acronis 16 ideas
Admin & Core 198 ideas
Agent 333 ideas
Alerts 266 ideas
Asset management 5 ideas
Billing 153 ideas
Bitdefender 16 ideas
Customer Portal & Knowledge Base 123 ideas
Customers 217 ideas
Dashboard 143 ideas
Devices 400 ideas
Helpdesk Agent 78 ideas
IT Automation and Patch Management 363 ideas
Mobile App 60 ideas
Network Discovery 71 ideas
PSA Tools 45 ideas
Reports 347 ideas
Roles and Permissions 54 ideas
Security 74 ideas
Tickets 740 ideas
User Interface 196 ideas
Webroot 12 ideas
Work From Home 50 ideas

Searching…

No results.
Clear search results

- Ideas and Feedback 4,812 ideas

Tie ticket to a KB

Tie ticket to a KB. For example, if during a ticket, a certain issue was resolved, it would be nice to create a KB out of it for future references

4 votes

abigael abigael shared this idea · May 24, 2023 · Report… · Admin →

An error occurred while saving the comment

Paden Gentry commented · November 15, 2023 12:50 PM · Report

This is a great idea. Right now I've just got to basically copy all the bits I want to keep over onto another page when it should just let me convert the existing ticket into a KB article. Great input!

Submitting...