Settings and activity

17 results found

1. Additional information on why a script failed

   99 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

2. We can actually upload MSIs and MSTs in a script

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

3. Script Error to Show if The Script is Incorrect

   16 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

4. Attach files to script

   7 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

5. Attach files to script

   11 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

6. Documentation Management

   1,249 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

7. Alert when agent uninstalled

   1,480 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

8. Password protect the Atera agent from end-user uninstalls

   1,607 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Paden Gentry supported this idea  ·  May 16, 2024

9. Atera Dark Mode

   1,754 votes

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   106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

10. Place Knowledge Article in Ticket Response

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

11. Create a new KB article, sort the existing sections list alphabetically

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

12. KB article suggestion based on keywords

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

13. KB article related to ticket

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

14. Add spell check in ticket input

    70 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

15. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

16. Ticket Checklist

    299 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

17. Tie ticket to a KB

    4 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paden Gentry commented  ·  Nov 15, 2023  ·  Edit…  ·  Delete…

    This is a great idea. Right now I've just got to basically copy all the bits I want to keep over onto another page when it should just let me convert the existing ticket into a KB article. Great input!

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    Paden Gentry supported this idea  ·  Nov 15, 2023