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17 results found

  1. Additional information on why a script failed

    99 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Paden Gentry supported this idea  · 

  2. We can actually upload MSIs and MSTs in a script

    4 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Paden Gentry supported this idea  · 

  3. Script Error to Show if The Script is Incorrect

    16 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Paden Gentry supported this idea  · 

  4. Attach files to script

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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  5. Attach files to script

    12 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Paden Gentry supported this idea  · 

  6. Documentation Management

    1,252 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Paden Gentry supported this idea  · 

  7. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Paden Gentry supported this idea  · 

  8. Password protect the Atera agent from end-user uninstalls

    1,611 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Paden Gentry supported this idea  · 

  9. Dark Mode

    1,885 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


  10. Place Knowledge Article in Ticket Response

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paden Gentry supported this idea  · 

  11. Create a new KB article, sort the existing sections list alphabetically

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Paden Gentry supported this idea  · 

  12. KB article suggestion based on keywords

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Paden Gentry supported this idea  · 

  13. KB article related to ticket

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paden Gentry supported this idea  · 

  14. Add spell check in ticket input

    71 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paden Gentry supported this idea  · 

  15. Activity Status "Awaiting on customer reply" should stop the SLA as well

    109 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paden Gentry supported this idea  · 

  16. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Paden Gentry supported this idea  · 

  17. Tie ticket to a KB

    4 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Paden Gentry commented  · 

    This is a great idea. Right now I've just got to basically copy all the bits I want to keep over onto another page when it should just let me convert the existing ticket into a KB article. Great input!

    Paden Gentry supported this idea  ·