Settings and activity

17 results found

1. Additional information on why a script failed

   92 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Paden Gentry supported this idea  ·  May 16, 2024

2. We can actually upload MSIs and MSTs in a script

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

3. Script Error to Show if The Script is Incorrect

   15 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Paden Gentry supported this idea  ·  May 16, 2024

4. Attach files to script

   7 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

5. Attach files to script

   11 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

6. Documentation Management

   1,228 votes

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   Under Review  ·  21 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

7. Alert when agent uninstalled

   1,431 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Paden Gentry supported this idea  ·  May 16, 2024

8. Password protect the Atera agent from end-user uninstalls

   1,579 votes

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   28 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Paden Gentry supported this idea  ·  May 16, 2024

9. Atera Dark Mode

   1,691 votes

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   Under Review  ·  92 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Paden Gentry supported this idea  ·  May 16, 2024

10. Place Knowledge Article in Ticket Response

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

11. Create a new KB article, sort the existing sections list alphabetically

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

12. KB article suggestion based on keywords

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

13. KB article related to ticket

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paden Gentry supported this idea  ·  Nov 15, 2023

14. Add spell check in ticket input

    69 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

15. Activity Status "Awaiting on customer reply" should stop the SLA as well

    102 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Paden Gentry supported this idea  ·  Nov 15, 2023

16. Ticket Checklist

    280 votes

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    17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

    
    

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best,

    Yakov

    Paden Gentry supported this idea  ·  Nov 15, 2023

17. Tie ticket to a KB

    4 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paden Gentry commented  ·  Nov 15, 2023  ·  Edit…  ·  Delete…

    This is a great idea. Right now I've just got to basically copy all the bits I want to keep over onto another page when it should just let me convert the existing ticket into a KB article. Great input!

    Save Submitting...
    Paden Gentry supported this idea  ·  Nov 15, 2023